Cheers superdumper, I'm assuming after the cancellation the new account has to be with another person otherwise it's just a returning customer?Yes, the codes are for new customers. If your parents have been with Sky for a very long time, the best thing they can do is to give them a call and ask to speak to the retentions department, because they are thinking of cancelling. Retentions have the best offers for an active account. If they cancel, then we can speak about a new customer offer with a friends and family code, but until then, we here can't be of much help.