sky help

hyperst · 18 Oct 2010 at 19:23

Just got sky back up and running today after a house move, I know it takes upto ten days to sync properly and stabilise, but from what i can make out I am connected at around 8Mb download and half Mb upload, yet try a little downloading and gwtting anything upto 200kb/sec, seems slow really, is it just where my connection is just starting up, I have a screen shot below of router status,
how does it look

Azuse05 · 18 Oct 2010 at 19:29

Either you're on access*, which is horribly slow and shaped, in which case all you can get is 8 but will find your pings are high.

Or you're on llu and some thing's wrong, that snr is usually high. I find this unlikely, because with that attenuation (and a lower snr) you would be connected at 24meg.

*Tbh, if you are my advice would be search for any llu provider at your exchange and switch during the cancellation period, otherwise look into that snr.

hyperst · 18 Oct 2010 at 19:45

yeah I'm on access, no choice as the exchange hasn't been touched yet, is it normal for access to have high pings then, not too good for online gaming then? and is it traffic shaped aswell?

Sonea Fifer · 18 Oct 2010 at 20:16

hyperst said:
yeah I'm on access, no choice as the exchange hasn't been touched yet, is it normal for access to have high pings then, not too good for online gaming then? and is it traffic shaped aswell?

I'm in exactly the same boat as yourself, to answer your questions:

Yes it is normal to have high ping's with this package
Gaming is going to be pretty much impossible during peak times due to the above and the throttling of bandwidth (traffic shaping)
See above

At the moment I'm in the process of getting a MAC code in order to move from joke of a broadband service that is Sky connect to a LLU provider in my local exchange as there's no way I'm paying for a broadband I cant use at peak times

hyperst · 18 Oct 2010 at 21:46

Sonea Fifer said:
I'm in exactly the same boat as yourself, to answer your questions:

Yes it is normal to have high ping's with this package

Gaming is going to be pretty much impossible during peak times due to the above and the throttling of bandwidth (traffic shaping)

See above

At the moment I'm in the process of getting a MAC code in order to move from joke of a broadband service that is Sky connect to a LLU provider in my local exchange as there's no way I'm paying for a broadband I cant use at peak times

mmm, not good for me as there are no llu providers in my area, out in the sticks, pita it is really, im crossing evrything in hope it will be better at the end of the ten days

Sonea Fifer · 18 Oct 2010 at 22:07

hyperst said:
mmm, not good for me as there are no llu providers in my area, out in the sticks, pita it is really, im crossing evrything in hope it will be better at the end of the ten days

Then I really wish you all the best and hope this problem clears up for you after the ten day training period.

SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
Excessive use during peak time

We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

Traffic management of our Network

To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
at the moment connect Customers are having problems from 9am till 1am.

Also I've found:

Traffic Shaping seems to be running for 16 out of 24hrs there is a lot of connect Customers that are complaining with problems throughout the day

All terms and conditions for Connect

Here's my line details:

And at present I've no chance at all of watching anything on Youtube or I Player. There's no point in trying to download any updates for my PS3, any page takes ages to load and gaming is impossible. As I said at the start of my post I really do wish you all the best but I cant paint a rosy picture for the service given the experience I'm receiving at present :mad:

tommytinkle · 18 Oct 2010 at 22:26

Hi,

Do you not have any llu offerings in your exchange?

hyperst · 19 Oct 2010 at 01:32

Sonea Fifer said:
Here's my line details:

And at present I've no chance at all of watching anything on Youtube or I Player. There's no point in trying to download any updates for my PS3, any page takes ages to load and gaming is impossible. As I said at the start of my post I really do wish you all the best but I cant paint a rosy picture for the service given the experience I'm receiving at present

your connection is exactly the same speed as mine up and down, if i am reading the correct things for the speed, 8128 is 8meg download? and 448 upload is about half a meg?
if i can get them speeds it would be ok, but at moment im downloading MOH from EADM and getting 226KB/sec which is just over 2.2meg, (i think) so how come router shows over 8 meg?

edit, i tested ping and it says line quality is excellent

would this make any difference at the end of ten days or is it all to do with traffic shaping?

tommytinkle said:
Hi,

Do you not have any llu offerings in your exchange?

No, unfortunatly not and with it being such a small place I cannot see it happening any time soon

rpstewart · 19 Oct 2010 at 07:52

hyperst said:
would this make any difference at the end of ten days or is it all to do with traffic shaping?

Your router is already connecting at the maximum rates possible so everything you're seeing is down to a combination of the load on Sky's backhauls and the traffic shaping they're using to control that load. Unfortunately that's not going to improve soon.

hyperst · 19 Oct 2010 at 10:26

rpstewart said:
Your router is already connecting at the maximum rates possible so everything you're seeing is down to a combination of the load on Sky's backhauls and the traffic shaping they're using to control that load. Unfortunately that's not going to improve soon.

thanks, thats **** from sky then, got an 8 meg connection but they allow me 2 meg, :mad:

tommytinkle · 19 Oct 2010 at 10:47

hyperst said:
thanks, thats **** from sky then, got an 8 meg connection but they allow me 2 meg,

Ip profile set wrong on the line?

rpstewart · 19 Oct 2010 at 11:59

tommytinkle said:
Ip profile set wrong on the line?

Good point, had forgotten about that possibility

OP, give the BT speedtest a go (http://speedtester.bt.com/), it'll tell you whether there is an underlying limitation on the line.

Azuse05 · 19 Oct 2010 at 12:14

I still maintain that's an odd snr for that attenuation.

tommytinkle · 19 Oct 2010 at 12:14

rpstewart said:
Good point, had forgotten about that possibility

OP, give the BT speedtest a go (http://speedtester.bt.com/), it'll tell you whether there is an underlying limitation on the line.

I forgot the website but this guy has delivered the goods. I had a stuck profile when with pipex years ago - connected at 8 but max download was 2.

ethos · 19 Oct 2010 at 12:58

Azuse05 said:
I still maintain that's an odd snr for that attenuation.

Why?

hyperst · 19 Oct 2010 at 15:40

tommytinkle said:
Ip profile set wrong on the line?

rpstewart said:
Good point, had forgotten about that possibility

OP, give the BT speedtest a go (http://speedtester.bt.com/), it'll tell you whether there is an underlying limitation on the line.

thanks for the help guys, this is the result i got from there

does this look normal?

rpstewart · 19 Oct 2010 at 16:27

Looks absolutely fine, 7150kbps is the highest profile you can have on an 8mbps line (the rest of the capacity is protocol overheads etc). The fact that you're not getting the full 7150kbps during the test is down to Sky having limited backhaul capacity.

hyperst · 20 Oct 2010 at 19:15

well a few days in and im not really very impressed, ive been down loading 2 updates from windows update, 156mb, started it about two hours ago and it's 45% complete

hyperst · 21 Oct 2010 at 19:10

i noticed this last night as well

and get the same tonight, if this is sky's traffic shaping they can stick it up there you know what, after about 1 am last night it was around 6 mb , what good is that to people, it's as bad as dial up, hell i got better speeds on a mobile 3 dongle

edit,4 hours later

edit 2, 1 hour later

edit 3, 3 am in the morning, what the heck.

edit 4, 5 am.

Joe P · 30 Oct 2010 at 15:24

this is exactly what im getting im seriously thinking of cancelling my direct debit and just not bothering with the internet as its completely pointless

http://forums.overclockers.co.uk/showthread.php?t=18200532