Sky migration problem...

Phoned again twice today because the wife was cut off AGAIN. Threatened to cancel, got put through to provisions and a manager(ess) said she would sort it out and ring us back within 72 hours. Again this is what we have been promised about 6 times. The lady said there is no mechanism other than what she is trying to do to get it resolved. She did mention that perhaps we should cancel the whole account and then reset it up again...
 
Ask to raise a crf (think thats correct) form to have back office investigate this, it will be picked up and investigated in 24hr i think.

With what your payin already this should have been looked into the second time you called with the issue.
 
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