Sky Q opinions?

[easyrider]

Last sky engineer I had out was scared for his life He refused to use anything but new hdmi cables and wouldn't use, my home network for sky mini boxes. He wanted everything on wifi but I demanded he used the home cat5e cables to the SkyQ box and then he showed me how to hard wire the mini boxes as he left them on wifi because that was "best" for everyone.

It’s shocking...Sky we’re alright taking the order and my money..even though I said the length of the building meant WiFi was not an option...They said cat 6 was fine for the minis...the engineer ( sky’s dogs body) didn’t know how to connect minis over wire....



In fact my Sunday was completely wasted...the more I think about it the more enraged I get...I might send a letter with pictures to sky explaing that engineers need training for installing Q and minis in large properties.

 

[jpaul]

I don’t need a sky Q lnb, I don’t need a new dish ,I don’t need to ditch my multiswitch, I don’t need to run new cables

so did he explain why the usual skyq wideband lnb is not needed (to enable mutiple mux capture across the complete frequency range) ? if that were the case they/sky have been wasting a lot of money, replacing lnb's, what, just for assured reliability of the system
(for more info eg https://www.smartaerials.co.uk/blog/what-is-difference-between-a-sky-q-and-quad-universal-lnb)

 

[easyrider]

so did he explain why the usual skyq wideband lnb is not needed (to enable mutiple mux capture across the complete frequency range) ? if that were the case they/sky have been wasting a lot of money, replacing lnb's, what, just for assured reliability of the system
(for more info eg https://www.smartaerials.co.uk/blog/what-is-difference-between-a-sky-q-and-quad-universal-lnb)

You need a Q lnb if you are not going to use a DSCR multi switch and don’t have plates in your lounge

 

[chaparral]

Dish and Sky LNB ( he wanted to erect another dish lower down)

How was he meant to get up there.

....No wonder he refused to do it..

I said....all you need to do is swap out the lnb....fit a sky Q lnb then join the cables with a coupler and connect the box.

Did you think he was some kind of monkey that could climb up there or did you not have a trampoline he could use....

 

[filter2000]

You need a Q lnb if you are not going to use a DSCR multi switch and don’t have plates in your lounge

would have been easier using a dcss plug in unit as a dscr is overkill for a house, wallplates cause issues when using wideband lnb`s as you find the sat 1 signal on the wallplate will knock out certain channels due to the rf signal being split of the same feed. sat 2 is always pure satellite signal on a wallplate. Rebook the job and request an MDU engineer they carry dcsr`s and dcss adaptors so it wont cost you anything. i work for sky and fit these on blocks of flats and houses, they work on normal multiswitch setups like yours and fibre gtu setups.

 

[easyrider]

How was he meant to get up there.

....No wonder he refused to do it..

Did you think he was some kind of monkey that could climb up there or did you not have a trampoline he could use....

It wasn’t an issue for the original pro installer...why would it be an issue for a sky satellite “engineer”?

 

[easyrider]

would have been easier using a dcss plug in unit as a dscr is overkill for a house, wallplates cause issues when using wideband lnb`s as you find the sat 1 signal on the wallplate will knock out certain channels due to the rf signal being split of the same feed. sat 2 is always pure satellite signal on a wallplate. Rebook the job and request an MDU engineer they carry dcsr`s and dcss adaptors so it wont cost you anything. i work for sky and fit these on blocks of flats and houses, they work on normal multiswitch setups like yours and fibre gtu setups.

Ok thanks for this...I might just do that...although having had sky go for 2 weeks leading up to my install I’m wondering why I’m getting sky installed at all....the content is ***** and I’m thinking I was only going the route because of the hardware....

 

[MissChief]

It wasn’t an issue for the original pro installer...why would it be an issue for a sky satellite “engineer”?

As a multinational company with hundreds of Engineers they clearly have and require tighter H&S rules, policies and procedures as breaches of H&S can leave a company open to fines of ten's of thousands of pounds. Engineers can be summarily dismissed for gross misconduct if they even step on a ladder without securing themselves and their ladder. Individual installers or smaller companies can and often do take extra liberties or don't take steps to protect themselves.

 

[easyrider]

As a multinational company with hundreds of Engineers they clearly have and require tighter H&S rules, policies and procedures as breaches of H&S can leave a company open to fines of ten's of thousands of pounds. Engineers can be summarily dismissed for gross misconduct if they even step on a ladder without securing themselves and their ladder. Individual installers or smaller companies can and often do take extra liberties or don't take steps to protect themselves.

My house is surrounded by a high hedge...maybe sky should ask these questions before taking my money...?

The pro installer didn’t fix the aerial and dish so high for kicks?

I explained the cabling , switch, dish and everything to the sky sales...they said the install would be fine.

The fact now is nothing on the dish or lnb needed to be changed...and a DSCC adaptor could be used and is carried by sky engineers makes me even more angry.

https://www.satshop.co.uk/sky-q-dscc-lnb-adaptor

And let’s forget about the dish and Q for a second....the chump didn’t even know minis could be configured and linked to Q over cat 6 cable


Do most sky engineers lol at the word even know how to run a Q box in SCR mode?

When using a single cable for SkyQ you need to configure the receiver to SCR Mode. To do that follow these instructions.

Connect the cable to Dish Input 1 on the Sky Q box

Enter the Sky Q Menu Settings

Press the Home Button on the Sky Q Remote

Highlight Settings and Enter 0 , 0 , 0 , 'Select' on the Remote

Change LNB Type from dish to SCR and Save

Your Sky Q box should now be ready to use. Multi-room receivers do not require connection to the dish

 

[jpaul]

[fwiw if sky themselves have not done the complete install, I guess their liability for system manintenance will unfortunately be limited]

Sky must be trying to minimize dish install costs, since for the (biggest?) part of the population, who can also get BB to stream netflix/prime/BT, this cost is absent.
Satellite infrastructure+boxes, sounds more expensive than network streaming infrastructure and cloud delivery services eg akamai.

They need to find another role for the satellite delivery component, for which people are prepared to pay a premium - what can that be ? otherwise it will become obviated.

Their diversity in 'unique content' and mobile services, mitigates against that revenue decline I guess.

 

[filter2000]

My house is surrounded by a high hedge...maybe sky should ask these questions before taking my money...?

The pro installer didn’t fix the aerial and dish so high for kicks?

I explained the cabling , switch, dish and everything to the sky sales...they said the install would be fine.

The fact now is nothing on the dish or lnb needed to be changed...and a DSCC adaptor could be used and is carried by sky engineers makes me even more angry.

https://www.satshop.co.uk/sky-q-dscc-lnb-adaptor

And let’s forget about the dish and Q for a second....the chump didn’t even know minis could be configured and linked to Q over cat 6 cable


Do most sky engineers lol at the word even know how to run a Q box in SCR mode?

When using a single cable for SkyQ you need to configure the receiver to SCR Mode. To do that follow these instructions.

Connect the cable to Dish Input 1 on the Sky Q box

Enter the Sky Q Menu Settings

Press the Home Button on the Sky Q Remote

Highlight Settings and Enter 0 , 0 , 0 , 'Select' on the Remote

Change LNB Type from dish to SCR and Save

Your Sky Q box should now be ready to use. Multi-room receivers do not require connection to the dish

Only mdu engineers carry dcss and dcsr equipment, not standard engineers. There is more to it then just plugging in an adaptor, as the power levels need to be within in the correct measurements on the HH HL VH VL otherwise channels can have signal issues and then the main multi switch would need to be re balanced. All engineers carry and install cat5e if required internally or externally. You may have had a new engineer as a lot have been taken on lately, there different types of sky engineers you have the standard ones, specialist engineers that do heights, rope access and buisness/cisco installs. And now mdu engineers for flats, fibre systems, normal home irs systems. Every property is different and a lot more people have more complex systems, so sometimes sky wont touch certain systems if it has been independently installed as it doesn't want to inherit any issues with that equipment as it wasn't installed by them

 

[easyrider]

Only mdu engineers carry dcss and dcsr equipment, not standard engineers. There is more to it then just plugging in an adaptor, as the power levels need to be within in the correct measurements on the HH HL VH VL otherwise channels can have signal issues and then the main multi switch would need to be re balanced. All engineers carry and install cat5e if required internally or externally. You may have had a new engineer as a lot have been taken on lately, there different types of sky engineers you have the standard ones, specialist engineers that do heights, rope access and buisness/cisco installs. And now mdu engineers for flats, fibre systems, normal home irs systems. Every property is different and a lot more people have more complex systems, so sometimes sky wont touch certain systems if it has been independently installed as it doesn't want to inherit any issues with that equipment as it wasn't installed by them

That’s fine...but I offered a direct feed from the new Lnb to my lounge with high end top quality satellite cable...that blows standard sky cable away...

I see no issue.

I was going to bypass my multi switch

 

[jpaul]

As repeated, they reasonably want to manage/qualify the whole install from lnb->Q, so if they are unable to access the dish with their standard engineers, will they even contemplate a contract at all, now ?

The ladders that are on any sky van I have seen, would not give access to your dish, so any conversation I had with them would be predicated by this knowledge, there is a shared responsibility to ensure both parties time is not wasted.