Incredible isn't it... the world's 4k YET we're so still in the dark ages where for the first time and been like this for what 5 plus years now, home tech is ahead of the sources that we're watching and the infrastructure to a certain extent now... I mean to have streaming services and SKY etc not having high def sound is mental as well... and that's probably not gonna change.
Those channels pay for bandwidth and channel listings. And there are still around 400K Sky+ and 250k digiboxes out there that Sky haven’t been able to replace with around 100k single digiboxes still on active accounts. Sky have offered free boxes and upgrades to get rid of these but many belong to the elderly or handicapped people or people use screen reader software which doesn’t work with even HD boxes. These are primarily why the +1 channels are still there. There are also still quite a few digiboxes in use in businesses too.
Randomly I've had both sound and picture separately.
Yep. On my 2TB V3 box. It's very random - occasional split second sound dropouts on playback of recorded or downloaded content. VERY annoying. Interestingly it seems to disappear if you disconnect the box from the internet...
Are these dropouts on the minis?
Yeah, they replaced it with a V3. Have you had an engineer out?
Not with this box, no, I already had to replace a dodgy V2 box which had a VERY loud hard drive. The engineer who brought that was utterly useless. He had never heard of HDR for starters. I've done a courier swap of another dodgy box so I may do that again to see if I get a better one.
I actually don't notice the noise really - it's in an area of the house where to be honest we don't spend much time. We watch on the minis 99% of the time.
TBH I'm not really sure, there have been offers of a free Mini box with the UHD package and if you're paying for 'Sky Q Experience' to watch in UHD then you should have been offered a Mini box also. I've been away from the DOmestic side for over a year now though.
If you’re paying for multiscreen then you absolutely should have been offered at least one mini box for free. Give them a ring about that. As for getting an HDR compatible box, technically yes, it should cost you £50 as an upgrade fee. Alternatively, what some people have done is find that their current box has developed a fault, purely by coincidence, and get it swapped for free. You can report your faulty box on the Sky website & get a new one couriered to you to swap yourself without need for an engineer. No guarantee it’ll be an HDR compatible one, but the chances are high.
Sky really are a bunch of crooks. No consistency to anything they do, be it their pricing, their hardware or their customer service. I'm the same as you - seeing out my contract then ditching them for good after nearly 20 years as a customer.
