Sky slooooooow, new router ?

Willis · 26 Jan 2014 at 16:12

So I have sky broadband and router, i was told by the BT engineer our house is a fair distance form the exchange so speeds are not going to be great about 3Mbs. You tube videos are a big no no

Its been about 6months now and its driving me nuts, sometime it comes to crawl and I have to reboot the router. Will a new router Asus DSL-N55U help solve the problems of restarting it and maybe speed things up :confused:

Craig321 · 26 Jan 2014 at 16:15

I used to be on a very bad 1Mbps line that would constantly drop. Certain routers would help and sometimes even gave us a little more speed, but it seems to be luck.

We ran on a TP-Link WR841N which gave us about 200Kbps extra and mostly stopped the connection from dropping. They're cheap as well.

Have you checked other providers? What speed do BT reckon you should get?

MagicBoy · 26 Jan 2014 at 16:16

Which Sky Router is it?

Willis · 26 Jan 2014 at 16:19

MagicBoy said:
Which Sky Router is it?

The white sky hub.

GefGz · 26 Jan 2014 at 16:21

Willis said:
The white sky hub.

Can you post your line stats and the name of your Bristol exchange?

Willis · 26 Jan 2014 at 16:21

GefGz said:
Can you post your line stats and the name of your Bristol exchange?

How do I find this out ?

GefGz · 26 Jan 2014 at 16:26

Willis said:
How do I find this out ?

http://kitz.co.uk/adsl/adslchecker.php - Enter postcode at least and that will give you details on your exchange and approx. distance.

192.168.1.1 - Type that into your address bar of whatever browser you're using, the default username and password I think is admin and sky, or admin and admin.

Once you're in there's tabs on the top, I can't remember which way they're setup since I'm in work but click through them and down the bottom there should be a few buttons, one will be "connection status" or "statistics"

Basically it'll be popout window with various numbers and "Attenuation" "Noise margin"

It will look like this http://www.coolwebhome.co.uk/stats/images/skyhub.png
EDIT: It's under the maintenance tab

Willis · 26 Jan 2014 at 16:39

here you go

GefGz · 26 Jan 2014 at 16:53

You might want to take down the first picture, not saying anyone is a dick on this forum but not worth leaving your phone # up there

Ok so, sadly you're currently getting about as much as you can from your line, your exchange YATTON is due to be evaluated for fibre in 2015, which would massively increase your speed due to the distance constraint being moved from the exchange to your local PCP cabinet.

The noise margin is quite good for your download so just as long as you're not experiencing disconnects, you've got a solid line, even if it's quite slow.

The 43db line attenuation is the reason your speed is so low, longer line, more attenuation.

Willis · 26 Jan 2014 at 16:57

GefGz said:
You might want to take down the first picture, not saying anyone is a dick on this forum but not worth leaving your phone # up there

Ok so, sadly you're currently getting about as much as you can from your line, your exchange YATTON is due to be evaluated for fibre in 2015, which would massively increase your speed due to the distance constraint being moved from the exchange to your local PCP cabinet.

The noise margin is quite good for your download so just as long as you're not experiencing disconnects, you've got a solid line, even if it's quite slow.

The 43db line attenuation is the reason your speed is so low, longer line, more attenuation.

i've taken them down now and thanks for your help