Smart Fortwo DCT Mechanical Problem

SilverTongue said:
You'd still be paying 10x more than you need to, further proof that they are trying to rip you off, but what's the point you aren't going to listen to anyone
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I'm just confused why have they even got part number A4159905400 on order? Also what about all those other little parts that make up the under trays, guess its time to email the parts department.
 
Bear said:
By the fact its not on the list of parts on order? I would have thought, if you wanted them to put it all back to how its meant to be then they would order all the bits you require.
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Turns out the parts department order whatever the service department tells them to, I've got to contact the service department to find out more. PITA!
 
Well after a series of emails they have agreed to use M6x20 bolts rather than the incorrect A4159905400 bolts @ £7.50 each and they may even use the Wurth brand instead of the official Mercedes parts.
 
jpaul said:
I’m e2: even more plausible for clips type ... they're not giving these away
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I probably need everything on this parts list…

https://www.catcar.info/mercedes/smart

But they refuse to accept that list as it’s not an official website. So far I’ve got them to accept that the securing bolts are M6x20, I’m sure when it goes in they will find out that they don’t have everything they need and will either have the parts available or have to order them in.

It could get quite expensive. Just bad luck this happened in the first place.
 
Yeah as they’ve agreed to take on the work it’s their problem not mine. I’m going to wait a few months for the parts they’ve ordered to arrive and if they don’t I’m going to ask for my car to be serviced. It’s already a month overdue a service due to waiting for parts.
 
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Been in contact with a Smart dealer in the UK, got prices for all parts and quantities listed here...

https://www.catcar.info/mercedes/smart

The parts come to £617.93 including 5% GST and that includes 25x official M6x20 bolts at £1.73 each. Main dealer here said they may use Wurth brand instead.

Labour is £ 90.30 including 5% GST. So if worst comes to the worst and I need all the official parts listed above I'm looking at £708.23 in total. Main dealer said the site I linked to above isn't official so they can't go by it.

At least I have an idea how much it may cost, I've been quoted £298.73 including 5% GST plus whatever the Wurth bolts cost, but that doesn't cover all the parts that may or may not be needed.
 
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NVP said:
Again let me advise you my undertray on my M5 cost me £400 odd to replace by BMW, and it was only 4 years old at the time. That's a 200+ mph car where I'm assuming the undertray needs to be more secure. Just let the dealer do what they need to do.
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Yeah at least by contacting them I’ve got them to change the screws on order from the incorrect A4159905400 which cost £7.50 each to the M6x20 Wurth bolts instead. Even the official M6x20 screws A4159901711 are only £1.73 each. Wurth ones are $0.18 which converts to 15p a screw.
 
tom_e said:
What if you've now talked them into ordering the wrong bolt/screw/fitting but now when they find out it'll be your problem rather than theirs because that's what you told them to order...
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Even the service manager admitted the under tray screws were just standard M6x20. No idea why they had those £7.50 screws on order.
 
Here's a breakdown of all the parts and prices as per this catalogue which the dealer says is unofficial https://www.catcar.info/mercedes/smart

A4536840800 COVER SUBSTRUCTURE x1 £95.50 ex GST
A4536843800 COVER SUBSTRUCTURE x1 £91.50 ex GST
A4536846000 COVER SUBSTRUCTURE x1 £72.50 ex GST
A4536842800 COVER SUBSTRUCTURE x1 £22.40 ex GST
A4536841700 COVER SUBSTRUCTURE x2 £18.90 ex GST
A4159901711 M6X20 x25 £41.25 ex GST
A4159901050 M6 x3 £7.65 ex GST
A4536841100 COVER SUBSTRUCTURE x1 £103 ex GST
A4536844000 COVER SUBSTRUCTURE x1 £95.00 ex GST
A4159900956 SPRING NUT x4 £11.80 ex GST
A4539900156 SPRING NUT x3 £5.70 ex GST
A4539980077 SNAP FASTENER x3 £6.00 ex GST
A4536841900 COVER SUBSTRUCTURE x2 £17.30 ex GST

Parts £588.50 ex GST
Parts £617.93 inc GST

Maybe I don't need them all hence why the dealer hasn't got most of them on order. I'm leaving it to them now, its their responsibility to do the job right and to order all the correct parts.
 
tom_e said:
No you're not, don't tease us like that.
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Yes I am I’ve got the official part prices from the unofficial catalog which may be wrong and am leaving it with them to do the job properly with the correct parts. There’s nothing else that I can do at my end.

I know @Armageus thinks I’m crazy for even contemplating £41.25 ex GST for 25x M6X20 screws but they did say they may use the Wurth brand instead. Also 3x M6 flange nuts for £7.65 ex GST and 4x SPRING NUTS for £11.80 ex GST.

The COVER SUBSTRUCTURES are specific to the car so unlikely that cheaper equivalents are available.
 
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gc123 said:
im waiting for the love interest.....(or is it the car:) ) plot looks good maybe the let down and sadness at the end is when the dealer says sorry weve been reading a thread on the internet and cant get the parts anymore:)))
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Smart dealer in UK said all parts on back order from Germany.
 
At the end of the day I know the dealer doesn't really care. Its just a Smart, same **** different day to them. The parts department couldn't even be bothered to give me the prices of the part numbers I wanted. I had to contact a Smart dealer in the UK.

I care a lot as its my car, they couldn't give a monkeys. They have got parts on order but couldn't care less how long it takes for them to arrive, I've been waiting two months already with no ETA.

Its just a job to them, 9 to 5 then they go home and get paid at the end of the month. Its just the way it is unfortunately.
 
That’s the trouble with dealing with main dealers you don’t get the same personal touch that you do with smaller garages that really care about their customers. Plus they have the monopoly on this island as the only Smart main dealer.
 
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