Oh boy. I’ve just found myself in an utterly farcical situation.
My energy monitor has failed completely so I rang British Gas to see about getting a replacement. After 20 minutes on the phone we established the following:
Smart meters and energy monitors are completely separate entities
My smart meter was fitted by EON
My smart meter still works
British Gas will not replace my energy monitor because it was fitted by EON
A British Gas monitor wouldn’t work with my EOS smart meter anyway
British Gas won’t replace my smart meter and energy monitor because the smart meter part still works
British Gas won’t book me in as a new smart meter installation because I already have a smart meter.
I cannot pay British Gas to fit a new smart meter even if I wanted to
So, I call EON.
Who flat refuse to talk to me because I’m not an EON customer.
So, what was the point of all this smart meter, check your usage in real-time to save the planet stuff that has cost billions?
My energy monitor has failed completely so I rang British Gas to see about getting a replacement. After 20 minutes on the phone we established the following:
Smart meters and energy monitors are completely separate entities
My smart meter was fitted by EON
My smart meter still works
British Gas will not replace my energy monitor because it was fitted by EON
A British Gas monitor wouldn’t work with my EOS smart meter anyway
British Gas won’t replace my smart meter and energy monitor because the smart meter part still works
British Gas won’t book me in as a new smart meter installation because I already have a smart meter.
I cannot pay British Gas to fit a new smart meter even if I wanted to
So, I call EON.
Who flat refuse to talk to me because I’m not an EON customer.
So, what was the point of all this smart meter, check your usage in real-time to save the planet stuff that has cost billions?