Smart meter issues?

[alphaomega16]

It can't be that loud because we didn't hear it. So why did the supplier also ignore the low battery warning if that was the case.
We are now stuck with the energy supplier sending stupidly high conflated forcasts and demanding a high DD based upon said forcast which they say they can do nothing about,
would you like another smart meter installing, that might help................... ahhhhhhhhhhhhhhhhhhh

Variable direct debit, problem solved with them adjusting direct debit.

 

[Ad_Augendae]

Great idea smart meters till the battery goes flat on the gas meter. You would think the meter would beep or something to alert you that it's flat.
11 years on and we just had ours replaced with a dumb one again, what a load of useless!

afaik they do beep and from what ive read iirc they send a warning back to supplier and 11 years on a battery doesn't sound so bad.

It can't be that loud because we didn't hear it. So why did the supplier also ignore the low battery warning if that was the case.
We are now stuck with the energy supplier sending stupidly high conflated forcasts and demanding a high DD based upon said forcast which they say they can do nothing about,
would you like another smart meter installing, that might help................... ahhhhhhhhhhhhhhhhhhh

It could be that we're just coming out of winter and now in spring, therefor your usage is naturally high. So the meter readings you're submitting might be making the computers over estimate your annual usage. All I can say is keep submitting monthly meter readings to your energy supplier and record them in a spreadsheet too. You will be able to calculate a similar to figure to what your provider is, helping you understand why they want you to have a high direct debit. But as you meet and exceed 12 months of readings, the direct debit levels should come to a more reasonable level.

Dig through your bills and find the latest actual reading. If you have any that are almost a year apart from the meter readings you take this year, this can help you work out your direct debit and annual usage. If you have the energy, you could also reason with your energy provider about your direct debit and ask them to adjust it.

Variable direct debit, problem solved with them adjusting direct debit.

Thanks for all your thoughts.

This situation escalated to some moronic levels we still don't quite understand from OVO. After a week of pure nonsense with OVO, we ended up moving supplier. During this process it became evident what had gone wrong following the flat battery situation which occured in March.

We were suddenly presented with a bill for £5,636.23. As you can imagine, we were horrified and spent a whole evening finding out where this figure came from, when we knew we were at least £100 in credit. It transpired that although the March bill was spot on regaurding usage of the old and new meters they had now inexplicably changed our gas usage on 31st january from our usual 45kWh per day to 91,716.56kWh for one day, an increase from £2 to £5,465.59 for that day after having previously issued a correct bill in February for that period.

After a very long phone call the following morning the error was rectified. but could they not offer any plausible reason for what had occured.
A few days and some minor adjustments later they issued a final bill. I mean you just couldn't make this up. We have decided to stay with the none smart gas meter (No Battery To Go Wrong) and take a date stamped picture every month for our own peace of mind.

 

[mingeroonie]

You sure this isnt your house