Smashing my MX1000 - best way?

PhillyDee said:
When I RMA'd my G5 they asked me to cut the plug off and send them the mouse, they even paid the postage for me. This is obviously a better way for them. They did it all on trust and even sent me the mouse FIRST. I mean, wow, fantastic customer service.
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They just ask you to send the USB cord to switzerland, not the product as that costs more.

You don't really send it though, never known them to ask for pictures or anything though. i RMA'ed two of my "broken" products :rolleyes:
 
I love logitech support! When my £10 media keyboard was faulty and I got in contact with them I ended up with a free G15 (media KB was out of stock at the time) + a new media keyboard when they were back in stock...and I didnt even have to destroy the faulty keyboard.
Best service ever :D
 
Darren1987 said:
You don't really send it though, never known them to ask for pictures or anything though. i RMA'ed two of my "broken" products :rolleyes:
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TheVoice said:
Not surprised really, it does seem like quite a few people have been unfairly taking advantage of it. Good customer service like this shouldn't be abused - it isn't fair.
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That explains that then. There's always someone.

PK!
 
this is when they email you and say.

"Thanks for doing that, now, we are NOT going to send you a mouse FOC, you must purchase another. BWAHAHAH"

...maybe :p
 
Response (Sameer) 23/08/2007 07.20 AM
Dear Mr. Khan,

Thank you for contacting Logitech's Electronic Technical Support.

Thank you for writing back with the requested details.

I am glad to inform you that I would be shipping you a new Logitech MX1000 Laser Cordless Mouse free of cost.

Please write back to me confirming your full postal address including area zip code and telephone number so that I can best assist you.

If you have any additional questions regarding your product, please feel free to visit our website at http://www.logitech.com

Kind Regards,

assgn_acct_id
Logitech Europe SA
European Customer Support


:D
 
Ahhh, heard about how great Logitech's customer support is. I seem to recall taht someone on this forum actually abused it, received plenty of those top end Logitech speakers for free and was reselling them and they then took him to court? Or was it just a link to a news site perhaps.

Either way, looks like Logitech are very trusting! Good news.
 
jidh007 said:
Ahhh, heard about how great Logitech's customer support is. I seem to recall taht someone on this forum actually abused it, received plenty of those top end Logitech speakers for free and was reselling them and they then took him to court? Or was it just a link to a news site perhaps.
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Haha, was talking to my mate about that one just now! Wish I'd bookmarked it so I could see if it was ever 'resolved'.
 
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misterPK said:
That explains that then. There's always someone.

PK!
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Heh, well i think you should rma one of your products, cut a cable and send it off to the mile long address @ switzerland, then see if they know anything of it arriving... :D

because they won't have a clue :rolleyes:
 
jidh007 said:
Ahhh, heard about how great Logitech's customer support is. I seem to recall taht someone on this forum actually abused it, received plenty of those top end Logitech speakers for free and was reselling them and they then took him to court? Or was it just a link to a news site perhaps.
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It was in the anonymous confessions thread. I'd dig it up but without search and with no external search engines allowed I can't seem to find it.
 
i think my next mouse will be a logitech purely because of the build quality lol!
that and the customer support seems flawlass
 
When my MX1000 went doolaly they required me to cut the USB plug off and send it to them in Swit.

I happily obliged as they sent me an MX Revolution as a replacement as they had no MX1000's in at the time :cool:

I think it cost me something like £2 in postage all in all. They shipped me the new mouse first via DHL. Excellent :)
 
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