Ordered something yesterday from a company in Manchester. DPD picked up the parcel at 1500 in Manchester and had it at the B'ham hub at 04:53 this morning. It was sent Express Next Day. Then the trace goes cold. It did say they expected to deliver it today.
At 10:00 I called Customer services (CS) and asked why the tracking did not show that the parcel was on the van, out for delivery. I was told that they were 'a little late' getting the parcels on the vans and it may still be being loaded.
I called back at 12 midday when nothing had changed. This time I am told that the driver of this particular van has reported his handheld device is not functioning, so I should still expect to get the parcel late this afternoon. I was also told I would be called back by 14:30 to confirm after speaking to the depot.
I don' hear anything at 14:30, so I call CS to be told that my phone was busy and they had attempted to call. I find it hard to believe, as I have call waiting and no voicemails left. Anyways, the driver cannot be contacted and CS are going to speak to the depot to find out where the parcel is and call me back.
No calls by 15:30 and I am still sitting at home waiting. Sooo I called CS again. Nothing has been done since 14:30 (well 1000 actually). I get put on hold as the depot is contacted then I am told 'we will put you through to the depot manager.' OK. So I speak to some random guy, who isn't the manager, who says they have lost the parcel, definitely will not be delivered today and probably not tomorrow either. If they find it they will 'upgrade it for free' for Sat delivery. Oh by the way I cannot initiate a 'parcel search', only CS can. So I get transferred back to CS only to be told 'only the sender can ask for a parcel search.'
So I called the sender's company and they surprisingly called DPD straight away and called me back. They also conceded that its probable that I will not get the parcel until next week.
So I called CS again at 16:30 to lodge an official complaint. Which Company has a policy where only the sender can intiate a search for a parcel - when the parcel is lost wihtin the company itself?? Anyways I have been contacted by an 'Executive' from DPD who conceded they don't know where the parcel is and I probably should not expect it tomorrow. Although the free upgrade still stands.
Right so let me get this right. You lost a parcel which you cannot initiate a search for and then you have the audacity to suggest that you are doing me a favour by delivering it on Sat??
Muppets...total muppets. I for one would not give them a penny for delivering anything to anyone.
The funny part is I am sure that the parcel is in the delivery van as this particular van driver is a complete numpty and has done this before.
The wait continues.
At 10:00 I called Customer services (CS) and asked why the tracking did not show that the parcel was on the van, out for delivery. I was told that they were 'a little late' getting the parcels on the vans and it may still be being loaded.
I called back at 12 midday when nothing had changed. This time I am told that the driver of this particular van has reported his handheld device is not functioning, so I should still expect to get the parcel late this afternoon. I was also told I would be called back by 14:30 to confirm after speaking to the depot.
I don' hear anything at 14:30, so I call CS to be told that my phone was busy and they had attempted to call. I find it hard to believe, as I have call waiting and no voicemails left. Anyways, the driver cannot be contacted and CS are going to speak to the depot to find out where the parcel is and call me back.
No calls by 15:30 and I am still sitting at home waiting. Sooo I called CS again. Nothing has been done since 14:30 (well 1000 actually). I get put on hold as the depot is contacted then I am told 'we will put you through to the depot manager.' OK. So I speak to some random guy, who isn't the manager, who says they have lost the parcel, definitely will not be delivered today and probably not tomorrow either. If they find it they will 'upgrade it for free' for Sat delivery. Oh by the way I cannot initiate a 'parcel search', only CS can. So I get transferred back to CS only to be told 'only the sender can ask for a parcel search.'
So I called the sender's company and they surprisingly called DPD straight away and called me back. They also conceded that its probable that I will not get the parcel until next week.
So I called CS again at 16:30 to lodge an official complaint. Which Company has a policy where only the sender can intiate a search for a parcel - when the parcel is lost wihtin the company itself?? Anyways I have been contacted by an 'Executive' from DPD who conceded they don't know where the parcel is and I probably should not expect it tomorrow. Although the free upgrade still stands.
Right so let me get this right. You lost a parcel which you cannot initiate a search for and then you have the audacity to suggest that you are doing me a favour by delivering it on Sat??
Muppets...total muppets. I for one would not give them a penny for delivering anything to anyone.
The funny part is I am sure that the parcel is in the delivery van as this particular van driver is a complete numpty and has done this before.
The wait continues.
