So My PS3 Stopped Reading Discs, What Should I Do?

This happened to my brothers PS3 and got told it was laser problem. He luckily had extended warrranty and got it replaced so hopefully you have too.
 
Not sure if what my brother has and what I have for mines is called continuous play. Our ps3’s were bought in ****** and the warranty took on the day with them but it with Sony themselves that you deal with if any goes wrong.

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Thesnipergecko said:
Just phoned them up it's outside of their 18 month warranty and they wanted £99.99 to fix it. What is this continious play I keep hearing about?
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It was a £5 a month service that covered you for replacement playstation products, if they break (psp, ps1, ps2, ps3 etc). They stopped this as people were waiting till PS3 broke, signing up. claiming, cancelling. The terms were a bit vauge and did allow this, but it got abused so is gone and will not be coming back.

http://continuousplay.co.uk/

A similar thing happened to my launch 60GB a few months back. Called Sony and as it was well over 2 years out they could not sort it for free. They offered £99 to repair or replace with a refurbed 60GB (if mine was not fixable). You get a 3 month warranty, which is non transferable so if you sell it, no more warranty.

If you politely hold your ground you can get a better deal (less money to repair and/or more warranty), you may have to spend time on the phone and pretend you are more upset than you actually may be.


rp2000
 
They are refusing to budge, kicked up a stink on the phone too but nothing. Trying my place of purchase now see if they will replace. Should I mention DSA to them?
 
Thesnipergecko said:
They are refusing to budge, kicked up a stink on the phone too but nothing. Trying my place of purchase now see if they will replace. Should I mention DSA to them?
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It's 18 months old. Politeness and the sympathy card are the most powerful weapons in your arsenal.


rp2000
 
Neither of them will budge, is it worth getting it repaired? for £100 and a 3 month warranty it hardly seems worth it, should I just buy another PS3 with an extended warranty and keep the other one as a bluray player?

Honestly don't have a clue what to do now.
 
Thesnipergecko said:
Neither of them will budge, is it worth getting it repaired? for £100 and a 3 month warranty it hardly seems worth it, should I just buy another PS3 with an extended warranty and keep the other one as a bluray player?

Honestly don't have a clue what to do now.
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If you bug them they will give you 12 months warranty.


rp2000
 
18 months is not a reasonable time for a console to last, go back to where you bought it from and beat them about the face with the Sale of Goods act.

Edit:

Mot people seem willing to accept a 12 month warranty and retailers will try and fob you off saying you're only covered for 12 months, this is bull and they're either ignorant of the law or hoping that Joe Public is.

Read the sale of goods act.

This is from another forum I just found when looking up the sale of goods act...

Longer answer is that whilst stores will rigidly stick to their 'one year warranties', in fact you are afforded more protection by the Sale of Goods Act 1979, specifically section 14 (click) which stipulates that all goods sold must be of satisfactory quality, which includes durability. A Playstation 3 console, considering what it is and how much you paid for it, should last longer than yours did. There is no doubt about that, so you are entitled to a repair or replacement (in practice which one you get is largely down to the store after this length of time).

What you need to do is go back to the store, and when they go with the 'it's out of warranty' argument, kindly inform them that that warranty does not affect your statutory rights under the Sale of Goods Act 1979 (you may need to speak to the manager about this; sales assistants generally have no clue), and that under that statute you are entitled to a repair or replacement. Now, technically there is a requirement on you to prove that the fault is inherent and not caused by you, which means getting an engineer report. However, if you do this and it is shown that the fault is inherent, the store then becomes liable for the cost of obtaining that report. So in practice most stores will get it assessed themselves, which is fine as well.

This law is all entirely watertight, and indeed I have used it in the past on numerous occasions. Your only issue will be that for the most part the people who work in these stores are unaware of it. If they are unaware of it, elevate the complaint until you find someone who knows what they're talking about.
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Boils down to how much you're willing to fight as the retailer will probably want nothing to do with you at first.
 
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XPE said:
Wyrdo i think you would be better using that on sony rather than the retailer.
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No, your contract is with the retailer, not the manufacturer. Though it might be worth a shot but it doesn't really apply to Sony directly.

Edit: What Psy said :p
 
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