Sony Cashback is not honered

ShiWarrior

ShiWarrior

ShiWarrior

Underboss
Joined
20 Oct 2002
Posts
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Oxfordshire / Bucks
I bought a Sony RX 100 compact camera before the 24th Dec and i sent off all the relevant details but i have just received the letter from Sony saying they wont honer it becuase of there i got it from

i bought it from UK Digital

What do you think of this?
 
Nexus said:
Best get onto them then.

If they aren't much help, talk to your credit card company.
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not sure if UK digital have done anything wrong? but im thinking of emailing them and asking for money back due to "Grey import" product

whats the pros and cons for grey imports?
 
Same product, probably came from same factory, it's just was destined to another part of the world. Then a third party, not Sony Europe, imported here.

Plus side is cheaper price for you.

Down side is you might have to pay for repairs if it breaks as bodies are often only valid locally. So if your camera was from the US then you will either have to send it to Sony US to get it fixed for free or pay Sony UK the repair bill.

That is the risk you take when buying a grey import.
 
If you bought it from a UK supplier, it should be a UK model, if not, they shouldn't be selling a grey import in this country. It might also be worth checking the warranty papers, as Sony usually have information that is locked to a certain region of the world.... or at least it used to be, I've not bought a Sony product for a while.

If UK Digital is this website: http://www.ukdigital.co.uk

Their policy even states:
"Selling only UK / European stock you can buy with confidence. All products purchased are covered by their respective manufacturers warranties. We are also members of Safebuy web code of practice. They are an independent UK organisation which monitors websites, their terms of sale and trading history."
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So I would contact them to explain that Sony has refused your camera to find out what is going on. I would be calm about it, rather than your first contact being threatening them. Might also be useful if you can get some more information from Sony.
 
Generally if the warranty is anything other than the manufacturers basic one, and it's not a particularly reputable dealer (so not like John Lewis offering an extended warranty), then it means the warranty is provided by a company such as Mack, which should generally set off alarms that this might be a grey import.
 
Thanks guys

in the letter it says

Reused becuase

My profuct has not been supplied or distributed by Sony United Kingdom Limited
 
Ah then it might be European stock. If you're within 7 days you can return it, no questions asked (assuming its not broken). If not, kick up a stink with UK Digital. I'm not sure what their customer service is like but it's worth a shot to try and get a refund.
 
Ksanti said:
Ah then it might be European stock. If you're within 7 days you can return it, no questions asked (assuming its not broken). If not, kick up a stink with UK Digital. I'm not sure what their customer service is like but it's worth a shot to try and get a refund.
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i bought it on the 21s Dec. and Sony have only just responded to my letter :(

Russinating said:
Was the cashback advertised on the UK Digital product page?
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no it wasent
 
How much was it? And why are you so disparately need the cashback? Was it the reason you bought the camera?

Does Sony T&C says only authorised dealers eligible?
 
I bought a Sony 35mm f1.8 for someone from Jessops on Dec 3rd and got my cashback through a couple of weeks ago no problem.
 
Raymond Lin said:
How much was it? And why are you so disparately need the cashback? Was it the reason you bought the camera?

Does Sony T&C says only authorised dealers eligible?
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was approx £45 i belive, cashback persuaded me to get in brand new rather than second hand

where to find the T&C's?



ManCuBuS said:
I bought a Sony 35mm f1.8 for someone from Jessops on Dec 3rd and got my cashback through a couple of weeks ago no problem.
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Yeah thats jessops, i know they would be fine
 
RE Sony Cashback

We Are UK OPTICS - T/A UK DIGITAL in Clitheroe.

We have been made aware that the Sony Cashback department have confused us with another company of very similar name to ourselves.
This other company sells grey imported stock, unlike ourselves which only sell genuine Sony UK products, from Sony UK.

Subsequently Sony have sent out letters to a large number of our customers refusing cashback, for the reason:
"Your product had not been supplied or distributed by Sony United Kingdom Limited"

PLEASE IGNORE THESE LETTERS.

SONY UK IS AWARE OF THIS ISSUE and it is being addressed.
All our affected customers should receive new letters with the cashback.

Sony UK have informed us this is currently being done over the next week,
and our affected customers should receive updated correspondence shortly after.

To confirm:
We (UK Optics Ltd, T/A UK Digital) in Clitheroe, Lancashire,
are Official UK retailers and stock is genuine Sony UK stock.

Sincere apologies for any inconvenience, worry or distress caused.
Please contact us directly on the below number if you have any further problems,
or if if you are an affected customers and do not receive an update from Sony in the next 2 weeks or so.

Kind Regards
UK Optics Ltd / UK Digital
Unit 8 Deanfield Court
Link 59 Business Park
Clitheroe
Lancashire
BB7 1QS
www.ukoptics.co.uk
www.ukdigital.co.uk
Tel: 01200 444744

==================
PS:

We hope that clarifies the situation, and would urge anyone with any issues to first contact the retailer, so they/we may address the issue, and to avoid misinformation being posted, as per the advice from King Damager.

King Damager said:
I think you need to ask UK Digital's Customer Service...

kd
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