I've reached the end of my tether with this Swann stuff, the app is absolutely useless in that when you get an alert you can't see on the phone what triggered the alert, you have to literally pan through an entire ~20 minute clip and hope you see it. It's very easy to see on the NVR or in the browser/desktop app as you can filter to AI triggers, but not in the mobile app. I've swapped the entire system at their suggestion to try and fix this, and have spent hours on the phone with support and they can't provide a solution, so it's going to have to go back.
So, do I:
1) Give Dahua another go with an NVR? The IQ was excellent on them, but the app felt like it was coded in a kid's basement (both aesthetically and stability wise), certainly not a slick "prosumer" app, and the major issue I had was trying to get remote playback working from SD cards.
@WJA96 assures me the NVR is much better, so maybe worth a try? I've just bought a 3tb WD purple so ready to move on an NVR setup.
2) Is Hikvision's app any better or is that also a "very Chinese" offering?
3) The only NVR product that actually looks they've given significant thought to the interface and looks like it is aimed at consumer power users who will be consuming almost entirely through a phone etc, is the offering from Unifi Protect offering. However, their camera's IQ isn't as good as the Dahua / Hikview range, they're a lot more expensive, and they have the corporate practice of dropping entire ranges without warning so I think that's a non-starter
It's probably worth stressing that whilst of course recording of events is an important baseline ability, 90% of the utility for me is instant alerts of what's happening around my property, not retrospectively going through the NVR if something happens. If someone walks up my driveway, I want to know that near-instantly and get a video feed on my phone / google home / etc within a few seconds before they get to my door, not sit there waiting for an app to clunkily load and show me a feed 20 seconds out of date.
It just feels really odd that all of the interfaces are so poor on everything I can find, and they are purely geared for either live monitoring on a monitor, or watching back recordings with no time sensitivity.
Cheers,
Tom.