The cameras are DS-2CD2346G2-1U
Those are 4MP (2688 × 1520 resolution) with a 1/3" sensor (bigger is better) so the low end of that Hikvision range of 4MP, 6MP and 8MP (4K) turret cameras. Although output of the NVR/monitor could have an impact (not sure about that as I don't use modern NVRs) its possible the newer cameras may not be as good quality as older models in some respect, possibly smaller sensor, lens or lens focal length. The wider the field of view due to focal length the worse the definition. How the cameras as configured for bit rate versus frames per second, compression type etc can also reduce quality but the installer should have set those to the optimum.
Do you know what the old cameras were and lens focal length of those and the new cameras?