SSD Hardiness?

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Nix

Nix

Soldato
Joined
26 Dec 2005
Posts
19,841
Hey guys,

I'm currently in dispute with a competitor regarding the way they protected a package of mine in delivery. Basically, it was non-existent aside from the off-the-shelf packaging, placed in a bit of black shipping plastic. I can only imagine the lack of care it endured on its way to my door. Indeed, on the morning it was delivered I heard it hit the floor with a thud as it came through my letter box.

The product was the OCZ Vertex 4 128GB SSD.

How likely is it that the knocks and abuse from transit will have harmed the product?

Thanks.
 
To be honest, they are normally well packaged in their own little box. This however, does not stop it from being damaged in transit if mis-handled. Heavy weights & magnets could be my immediate thought, hard to tell however.
 
I had a Crucial M4 delivered in the same way, just in a plastic bag. The thing works fine, as Oliver says they are fairly hardy.
 
I have two options at the moment:

1. I could keep the product and take the risk that faults could develop (is there an easy way to fault check?) and hold the company liable (although this is more of a headache than it seems worth)

2. Send it back and just buy it elsewhere at cost. Other retailers are all around £20-30 more expensive at present.
 
I'll e-mail their customer service to let them know my intention then and inform them of my intent to hold them liable if it transpires to be faulty down the line.

I certainly won't be buying from them again. Absolutely disgusted with their service.
 
I managed to drop my 60GB OCZ SSD (twice :o) without any packaging, bar a slight dent, it works fine. (Famous last words.......)
 
It's more frustration. I've paid the best part of a ton and they don't even have the decency to make sure it gets to me as it left their shelf.

If something's new I want to feel confident that it will work flawlessly, not have something hanging over it. It feels like dropping a new phone into a glass of water and hoping it's not knackered.
 
It's chips on a circuit board placed inside a metal case, it's no different from memory really, you wouldn't really care how memory was shipped would you? SSD's are no different really.
 
I'd still prefer that the memory was at least bubble-wrapped, even if it was only dropped in a jiffy-bag. Just common sense really.
 
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