SSD showing as IDE

Just recieved a brand new SSD from Crucial today, stating that the SSD I sent back was indeed faulty.

Just installed W7 64bit in around 10 mins (faster than the first one), and all drivers and updates went like a dream.

Makes me wonder how O/c tested the drive when they said it was ok and it was a compatability issue?

I have wasted hours (if not days) testing and trying different things, when it was as I originally suspected a faulty drive. Just awaiting a nice refund for my extra charges for a false RMA from O/c.

Thanks for everybodies help and advice, it was appreciated.
 
Already sent them a webnote, awaiting a response.

I am relieved that I am now sorted at last, it really was doing my head in tbh, the hours wasted on trying to find the problem was mind-bending.

Since I put the replacement drive in I have had no issues, so looking good.

The techie that tested the drive at O/c needs a talking to though, as he obviously didn't check the drive correctly. Saying it was a parts compatability issue was obviously way off the mark......
 
father-ted said:
Already sent them a webnote, awaiting a response.

I am relieved that I am now sorted at last, it really was doing my head in tbh, the hours wasted on trying to find the problem was mind-bending.

Since I put the replacement drive in I have had no issues, so looking good.

The techie that tested the drive at O/c needs a talking to though, as he obviously didn't check the drive correctly. Saying it was a parts compatability issue was obviously way off the mark......
Click to expand...


Yeah saying it was a parts incompatibility problem is really weird,i mean haw incompatible can a UD5 be with a SATA ssd :rolleyes:
 
I've had a reply to my webnote, and I am flabbergasted tbh!

'The retailer' is not giving me a refund on the RMA charges, as they say that the SSD passed their tests, and they state that Crucial maybe didn't test my drive and simply sent me a replacement (it took Crucial over a week to send a replacement, so I would hazard a guess that they did check it).

Since the drive has been replaced W7 installed flawlessly, I have had no issues whatsoever, and it hasn't missed a beat since, no corruptions, Bsods, or missing NTLDR.......so another obvious pointer that the the original supplied by 'The retailer' was faulty, as with the first SSD installed the problems were endless.

I have spent thousands with O/c over the past few years, and service in the past has always been very good. I find this issue irritating, and think that their customer service in this instance is clearly bordering on the ridiculous.

Anyone know who the man is at the top and how I contact him, as I don't want to waste any more time arguing with techies that dont give a **** and wont admit that they have made a mistake this time?

:mad:
 
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1. Remove all references to the retailer and replace it with "the retailer". That way you don't break any forum rules.

2. If a retailer charged for a test they must prove that someone competent carried out a test and that the test demostrated that the device was not defective. I'm guessing they didn't send you a test report? I'd contact the retailer and ask for a report proving that the drive was working 100%. And a copy of the training certificates that show the person who tested your drive was competent to do so. My guess is that if you contact Yellowbeard (the Corsair rep on here) he can give you a test report for the drive you sent back and a copy of the training records for the technician who tested it.

3. You could try writing letters and a load of other stuff but the fact is that some retailers can be difficult and it's often easier to contact Consumer Direct who will route you through to the relevant Trading Standards Department. You may be amazed that the relevant Trading Standards department actually has a department for a particular retailer such is the level of complaints traffic received over the years.
 
Thanks for your advice.

The drive is a Crucial (not Corsair, my bad).

I'll ask for the test results and relevant certificates as you advise, via a webnote.

After all the hassle and wasted days with the first drive, I really don't have time for all this, but it is now a matter of principle (I've been charged an extra £20+ when it was clearly a defective drive, so I am not asking for a fortune either).

'The retailer' has really gone down in my expectations with the afterservice on this issue, and it boils my p*** to have been charged a fee for a clearly incorrect conclusion by 'the retailers' techie.

If I am forced down the route of wasting even more time to gain a refund of the RMA charges by following red tape, then this 'retailer' will go to the bottom of my suppliers list thats for sure. I've been using this retailer for several years and in the last 12 months alone I must have spent easily in excess of 2k with them, and have never had any issues like this before.
 
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Well I filed another webnote on the 9th December......and no response so far.

Where do I go from here?

I realise they will be busy with the run up to Christmas, but I would have expected a reply by now?
 
I filed another webnote yesterday as still didn't get a response, today the reply I got goes as follows:

Dear Customer,

The only test report that I can send you was included with the return of the drive. I will not be providing any other form of "proof" that my staff are technically competent.

You agreed to the terms and conditions prior to returning the drive and we have not done anything outside of these terms.

---------------------------------------------------------

There was no test report with the returned drive, it simply said 'tested' on the delivery ticket.

This is basically a fingers up to me, and I am appauled at the attitude and way I have been treated since.

Where do I go from here? I am not letting it drop as the retailer cannot excessively charge people for things they clearly have not done.
 
I always though o/c were a decent enough company but you are making me think otherwise now.

I just bought an Intel X25-M from them, I hope I dont have any problems with it.
 
What you do now is entirely up to you. You can walk away or you can go the whole way and open an action in the Small Claims Court.

Did you try Consumer Direct?

What I would strongly urge you to do is to formally write to the retailer stating that you believe that they either didn't test the drive or that the test was carried out incompetently. As a result of that the results of their testing were incorrect and the drive was faulty. The evidence that you have of this is that the drive did not work previously and the manufacturer replaced it for you. The replacement drive works - QED, their test was wrong. As a result, you do not feel you should have to pay the test fee.

You should also make them aware that such testing charges are almost certainly illegal.

State that if they do not refund the test fee by a certain date (say the 31st of December) you will open an action in the Small Claims Court. Be aware that this is not actually free, and although your financial exposure is limited, you are potentially open to pay part of the retailers costs if they win.

The Small Claims System requires you to have exhausted all possible other routes to resolve the problem and that's basically what the letter is - it's an ultimatum to ask them to sort this or else!

Make sure you keep printouts of everything they have sent you in webnotes and make notes of any telephone calls you have made.

My gut feel is that they would lose as they can't prove they tested the drive any more than you can absolutely prove it was defective. The nub of the issue is whether the person adjudicating over the case holds the testing charge to be illegal. If they do then you win automatically. If they don't (and they should) then you may have to argue that they didn't test the drive. The fact that they have no test certificate and have failed to provide proof it was tested should be adequate to win you the case. Even if they subsequently do provide proof, they should have provided it when you asked for it, and that should also lose them the case.

Remember that the retailers terms and conditions DO NOT take precedence over your legal rights. They just can't.

http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm explains the process.

http://www.aboutsmallclaims.co.uk is a good general site that warnms about a few potential pitfalls to the small claims process.
 
Maybe the manufacturer did just replace the drive without testing it. Did they send a report?

On the other hand it sounds as though the retailer ran a diagnostic programme on the RMA device, with no error. But did they attempt an OS install? Perhaps the report would clarify, could you scan it?

Without the device in question avaliable to inspect it would be hard to establish the facts imho. Not the most customer focused replies from the retailer above though!
 
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well, SATA uses PATA aka IDE commands, just besure to install the AHCI drivers, and you are using AHCI, it dosnt mater what benchmark software says many of them still detect wrong on graphics card hehe
 
I would also copy this thread as it is likely to dissapear.
The issues you were having with the drive are documented in your posts in this thread.

You sought advice from peers on this public forum and unfortunately the issue remained.
The retailer tested the drive as OK and charged you for doing this.
Still having issues you contacted the manafacturer of the drive who found it faulty and replaced it.
This replacement drive performs properly clearly indicating the original was malfunctioning..
You have been charged for testing a component by a retailer which subsequently was found to be faulty by the manafacturer.
These charges need to be refunded.
 
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I have already copied the whole thread, though I wouldn't expect the thread to disappear anyway as I have not done anything wrong.

I can't believe the hassle I have had with the first drive. This second drive has worked flawlessly so far, so yes obviously there was definitely something amiss with the first one.

All I have asked for is that the retailer refunds me the testing fee and postage costs, nothing more; which I consider more than reasonable. I have never had trouble with this retailer before and I have been using them for quite a few years now. They are not the cheapest but in the past have given me a good service, which is why I continued to use them, and would continue if they sorted this issue out without all this hassle.

I simply don't have a lot of free time, so I don't appreciate having to waste it like I am at the moment.
 
The retailer would surely gain more from refunding and showing good will thus retaining the confidence of its users than not.or is this just a David and Goliath affair?

Personally never had any issues with the retailer and always had prompt service but does make one think.
 
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