ST3000DM001 Drive Issues

GroggyTech · 22 Jun 2014 at 14:22

Ok i bought four of these drives. Two with the CC9C firmware, the other two with CC4C firmware (manually updated to CC4H). I was getting Server execution fails with windows media player and checked Hard Disk Sentential. Two of the four drives were 61% and 23% health; both stating "Errors occurred during data transfer this may indicate problem with the device or with data/power cables". Also "offline uncorrectable sector count 0->56" and "Current pending sector count 0 - > 56". Note that each defective drives have different firmware so the issue presumably isn't to do with firmware. While transferring data off the drives i often got "Could not copy do to a i/o error" messages. To be safe i deleted those files. I did a quick format which changed nothing, i did a write zeros which also did nothing. I did a FULL format with changed the health of both drives to 80%. A second full format didn't increase the health

Firstly how/why could two drives fail at same time? Could Any of the following have affects my drives:
Drive pooling software - (I tried Stable Bit and Drive Pool)
Old Derangement software - Perfect Disk 9, set daily with smart placement
Using C Cleaner Registry fixer
Using 3tb drives with an old board (Asus P5q Pro Turbo)
Could the actual files cause damage if they were incomplete or corrupted
Registry tweak to hide "safely remove hardware" Icon

Secondly what precautions should i take? Should i throw away the sata / power cables used (Akasa SATA-III 100cm Rounded Data Cable). I used a special 4 way "rail" sata power cable which allowed four drives to be installed in the lower chamber of my Antec P182 case (Four-in-One Silverstone CP06 SATA Power Adapter Cable with Stabbilizing Capasitor)

Finally what is the real state of these drives. I wont bother with warranty replacement/repair. Are these drives safe to use. Any tools out there to "fix" them permanently? Or give me a acurate time frame of when they will die? Thanks for any help

Steampunk · 22 Jun 2014 at 21:58

Realistically, you need to run the Seagate Seatools software on them and if they come up with failures, you've got the evidence to RMA them.

All the tools will try to force a remap to spare blocks by writing to the faulty ones. If the remapping fails, or errors come back quickly, then the drive is dying.

GroggyTech · 24 Jun 2014 at 17:36

Ok; i have done...
Short DST = Pass
SMART Check = Pass
Fix All Long = Pass
Long Generic = Pass

But Hard disk Sentinel still gives the drives only 805% health and still comments on the "Errors occurred during data transfer this may indicate problem with the device or with data/power cables". What does this all mean for the health of my drives?

Also any thought if any of the above list could have caused these issues?

darael · 24 Jun 2014 at 17:54

We need to see the S.M.A.R.T. data.

GroggyTech · 24 Jun 2014 at 22:00

DRIVE ONE:
1,Raw Read Error Rate,6,111,81,OK,000002462870,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,00000000025D,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,74,60,OK,0001019F5AB9,0,Enabled
9,Power On Time Count,0,83,83,OK (Always passing),000000003A74,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,000000000246,0,Enabled
183,SATA Downshift Count,0,95,95,OK (Always passing),000000000005,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,1,1,OK (Always passing),000000009686,0,Enabled
188,Command Timeout,0,100,100,OK (Always passing),000000000000,0,Enabled
189,High Fly Writes,0,100,100,OK (Always passing),000000000000,0,Enabled
190,Airflow Temperature,45,63,44,OK,002627200025,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),000000000108,0,Enabled
193,Load/Unload Cycle Count,0,89,89,OK (Always passing),000000005BFA,0,Enabled
194,Disk Temperature,0,37,56,OK (Always passing),000E00000025,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),EA4500001935,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),AF0E14E6E8D4,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),28520D70BB29,0,Enabled

DRIVE TWO

1,Raw Read Error Rate,6,117,71,OK,0000099F9ED0,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,0000000001C1,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,64,58,OK,003007D5055C,0,Enabled
9,Power On Time Count,0,85,85,OK (Always passing),00000000364F,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,0000000001B1,0,Enabled
183,SATA Downshift Count,0,100,100,OK (Always passing),000000000000,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,1,1,OK (Always passing),00000000FFFF,0,Enabled
188,Command Timeout,0,100,99,OK (Always passing),000000000002,0,Enabled
189,High Fly Writes,0,57,57,OK (Always passing),00000000002B,0,Enabled
190,Airflow Temperature,45,63,38,OK,012628200025,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),000000000060,0,Enabled
193,Load/Unload Cycle Count,0,82,82,OK (Always passing),0000000093CA,0,Enabled
194,Disk Temperature,0,37,62,OK (Always passing),000D00000025,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),D1D000002FDF,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),AAAD15B26AFC,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),AB7057506043,0,Enabled

GroggyTech · 25 Jun 2014 at 20:03

GroggyTech · 26 Jun 2014 at 19:02

is my smart data OK? Are my drives fine despite hard disk sentential saying they are at 80% health and they have passed seagate seatools Short DST, SMART Check, Fix All Long and Long Generic = Pass

wonko · 26 Jun 2014 at 19:27

I'm not familiar with hard disk sentinel, but giving a health "percentage" is pretty meaningless unless you know how it calculates it. CrystalDiskInfo or HDtune are better known (to me at least) - have you tried those to see if the result compare?

Nothing is leaping out at me from the smart data but it's not easy to read in that format. I can't see any crc errors which could be disk or sata cable causes of i/o errors. Have a look in windows event logs to see what they say when it happens again.

If the manufacturer tests all pass then the disks are probably ok... you could try putting them into another pc - if you get the same symptoms then it points to the disk, otherwise it suggests there's something "up" with your pc hardware/drivers/defrag or disk pooling software.