Steam account suspended ?

Damien. said:
I have spoken to PayPal and they have said they cannot resend the payment.

Not only am i shocked by steams actions, I am pretty shocked by some of your responses, it really does show the height of your horses.
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Then you need to talk to Steam support and explain, as Paypal cannot resend the payment for some reason, allow steam to let you access your account where-by you can purchase a game for the same price using other means, and to ensure you don't use Paypal in the future to avoid such issues. Remind them you are a long standing customer and have well over 100 games, none of which have had any problems before and that you wish to rectify the issue and not lose your account.


Also I don't think Steam are being unreasonable, it's their protocol, if a charge back happens, your account is blocked. They have only suspended you and not banned you, so you can easily get it back again, you just need to explain to them a few times until you stop getting generic responses and get a real person to talk to you. The first reply you receive is always a generic copy and paste, which can last for a while, but keep sending further e-mails which will get a person to actually read them properly and they will allow you to get your account back.
 
Tefal said:
Except it's a subscription account and costs them bandwidth/money when he uses it.

This is the equivalent of charging back your electricity bill then complaining when they cut your supply off.
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If you charged back your electricity bill the reasonable thing for them to do for a long standing customer is contact you and give you a chance to settle the debt before taking further action.
 
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But tell me this.

Where do I stand on the games I have purchased retail but have forced me to install VIA steam ?

I own the disc, therefore I should own the game right ?
 
Damien. said:
But tell me this.

Where do I stand on the games I have purchased retail but have forced me to install VIA steam ?

I own the disc, therefore I should own the game right ?
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You purchase licenses to play, you don't 'own' any of your games. For things that required Steam, the license terms will also incorporate Steam's terms too.
 
Strife212 said:
No it isn't, it's the equivalent of your credit card company withholding £2.50 from the bill without your consent and then having your electricity cut off. And them taking back all the electricity they have given you in the past.
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Nope, it's subscription account, they simply suspended your subscription service till you correct your billing error.
 
You need to chase PayPal and make them fix their **** up, they are the party at fault here, they are the ones who exchanged money on your behalf and then elected to take it back without any consent from any party.
 
But you can't, you can't physically send them the money, they even said in the email if the paypal dispute is closed by paypal that's the end of the matter, your account is gone.

Also what you said has nothing to do with what I said :confused: (Well, actually, it does, it's exactly the same thing I said, which is why it's weird you said "nope" beforehand)
 
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Tefal said:
Nope, it's subscription account, they simply suspended your subscription service till you correct your billing error.
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Which would be reasonable on a new account or on an account with a history of payment problems or if someone didn't settle up in a reasonable amount of time but is not a reasonable way to treat a long standing customer.
 
Strife212 said:
But you can't, you can't physically send them the money, they even said in the email if the paypal dispute is closed by paypal that's the end of the matter, your account is gone.

Also what you said has nothing to do with what I said :confused: (Well, actually, it does, it's exactly the same thing I said, which is why it's weird you said "nope" beforehand)
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they haven't taken anything back, they simply stopped your subscription.

so it's not like your electric company trying to take back past electricity, they're just not supplying you with their service any more.
 
Phoned PayPal again.

They cannot open a transaction once its complete, end of.

I did get steams paypal address to attempt sending the money across but they only accept payments via there site.

Aedus said:
I've e-mailed a guy I know on Steam Support, to see if he can get the issue resolved for you.
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Greatly appreciated.
 
I never cease to be amazed at the massive amounts of incompetency and unprofessionalism PayPal manage to display. Just when you think they can't get any worse, they find a way.

Hopefully this will at the very least be a lesson to everyone - don't use a payment company who will steal from retailers without your consent.

I do hope you get your account back but I can't say I blame Steam for PayPal's behaviour.

In fact, the more I think about it, the more I wonder how half of what PayPal gets up to is even legal, it baffles me, it really does.
 
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Tombo said:
They're being perfectly reasonable, return the money and we'll re-activate your account.

The only party you should be blaming is PayPal.
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This imo. Steam aren't being unreasonable. They've had money paid to them withdrawn.

All of the problems here have been caused by paypal. The initial chargeback and the refusal to refund have nothing to do with Steam.
 
Don't you have a licence deal with each individual publisher when you buy games from steam? Or do valve handle everything? If it's the former then surely they can't ban you from playing the games no matter how much you break their rules.

When you buy a game license, Steam handles the transaction but the actual license is with the developer, not steam (except for valve games).
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So they are actually depriving you of legitimate licences that they have nothing to do with.
 
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Ok guys, I listened to what Aedus said and persisted, explaining that PayPal were at fault but could not reopen the transaction. This is my most recent response;

Message by Support Tech Doug V. on Fri, 6th May 2011 11:08 am

Hello Damien,

I have re-enabled your account. We have no way to re-bill a charge that PayPal has reported to us as fraudulent. Once the dispute settles through the system you will have to re-purchase the game in question. Our dispute system is automated so as PayPal closes this case out your account may get automatically disabled again. If this happens, just re-open this ticket and we'll re-enable the account. Sorry for the inconvenience.
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Aedus, if we ever cross paths, you will be bought a drink.
 
Strife212 said:
Don't you have a licence deal with each individual publisher when you buy games from steam? Or do valve handle everything? If it's the former then surely they can't ban you from playing the games no matter how much you break their rules.
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Depends on the game id have thought. They're blocking access to the Steam service rather than the game licences per say.

I don't think there's anything to stop you using any accounts or installing games from disk using keys, provided you have copies of them. Tough luck if you didn't write them down I guess.

Good result for the OP though. :)
 
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