Steam Is Now Offering Refunds

Steam refund update

This seems to have been updated:

http://store.steampowered.com/steam_refunds?snr=1_41_4__42

"You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)
Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.
Refunds on Downloadable Content
(Steam store content usable within another game or software application, "DLC")

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.
Refunds on In-game Purchases

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.
Steam Wallet Refunds

You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
Refunds on Bundles

You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.
Purchases Made Outside of Steam

Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).
VAC Bans

If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
Movies

We are unable to offer refunds for movies on Steam.
Refunds on Gifts

We are unable to offer refunds for gifts after they have been redeemed by the recipient.
Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
How to Request a Refund

You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.

Last updated June 2, 2015"
 
Excellent news overall. Hopefully this will protect us from Ubisoft garbage and the likes.
 
Finally. Now you can actually buy a game without worrying about if it will run properly on your PC or if it's a piece of **** alpha game in disguise.
 
It does not actually mention Early Access games, which I find a bit odd to be honest. You would think they would at least mention those. I did skim it though so I may have missed it.
 
So..

1. Buy humble bundle keys
2. Go to steam activate em.
3. Dont play for a few days.
4. Ask for refund.
5. Profit???

Or will they not refund activated keys? Otherwise i can see this being abused. Tho i wish i could get refunds for games i never played or less than a hour played for some of my games in my library. As some are just crap and i dunno why i bought em.
 
Yeah probs. I didnt really read the link till just now after i did the post above. Still, for expensive purchases and i try it and i dont like it and its under a hour. Cool i can get a refund if i wanted to now.

Wonder about those that can complete the game within a few hours tho then refund, i bet theres some speed freaks about who might play it fully then refund within 2 hours limit.
 
Good news but I purchase my games through Steam Trades but this will sway me to go direct through Steam for Early Access games that are quite frankly awful.

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.
Click to expand...

hmm. not exactly 2 weeks, be careful with the exact details people
 
Last edited:
yup, a baby step in the right direction....if only this had come sooner I could have Got a refund for the:

dreadful - Duke Nuke'em (game continually crashed, support was useless, I didn't lay more than 10 minutes)
Rubbish - Red Orchestra (just plain awful)
Dire - DOTA 2 (ok, so it didn't cost much, but what a pile of .....)
$8tE - Saints Row the third (could have been renamed the turd)
R.U.S.E. - well, I wished I didn't.
 
Last edited:
About time and with the two hour rule makes sense. This and the 14 days is enough time to try and resolve any game issues such as crashing with support.
 
Freaky freaky. 2 threads about Steam refunds posted at exactly the same time!!

Wonder will they gimme my money back for DayZ SA.......:p
 
I still have nightmares about my 5 minutes in DayZ standalone. A refund would be exceptional. A bit of compo ontop for mental trauma would be nice too.
 
You must log in or register to reply here.
Back
Top Bottom