Stolen Parcel. Need advice please.

[m@rty]

All couriers seem to have generally gotten worse with this in recent years, leaving parcels on your doorstep and marking as "delivered" is unacceptable.

 

[Lethagized]

Can you file a complaint directly from the website?

Also ring local police, report a theft, ask for a crime number.
report crime number to ebay

With the case being closed, I think a new complaint would fall on deaf ears. I'm going to be asking my bank if they can do anything, so I will be getting a police crime number before I start that process. Someone else mentioned claiming on the mis selling of the postal service. Now, I use the app most of the time but it's got limited info on what exact postage service he used, but after using the Web version of ebay on the laptop, I see that the seller has indeed used the postal service as advertised, they used r.m tracked 48 but I assumed it would have been signed for special delivery.

I've learned a valuable lesson in looking at what postal service they're going to be using on pricey items. The app version just give the price, the Web version shows the service they intend to use.

 

[Mysterae_]

Part of the problem is the design of our properties. Generally we have a letterbox on the front door, however no design consideration was made for parcels. Things were built and designed in the days when parcels were a rarity (ignore current new builds as they are mostly terrible disposable junk). So in some way, we as the receiver are to blame if we don't provide an easy way for deliveries to be made securely. Parcel delivery box's do exist of various shapes and sizes, however retrofitting isn't fun, nor does one size fit all.

I agree it's part of the problem but it's also societal.

A parcel should be able to be left on the doorstep and not be stolen but there's opportunistic ******* around that don't even think twice about it. Delivery drivers should be given the time and facilities to make a proper delivery, be trained and screened to ensure they aren't the thieving type.

But alas, we are where we are.

 

[Haggisman]

How would you go about proving it hasn't arrived? This still isn't the sellers problem I should add, and they will be covered through policy. In quite a number of cases I've had with very similar issues, I've not once had a case go in the buyers favour as they can't prove it wasn't delivered/attempted. This includes accounts setup purely to leave negative feedback and try and scam sellers for a free product.

When it's a buyers word against the delivery company, the buyer has very little chance in my opinion.

Depending on the value of the item - in this case it may not be worth it - but small claims may be an option. A photo of a parcel on a doorstep may be enough evidence for Ebay... would it be enough for the court?

 

[BUDFORCE]

If it's 100% been stolen then report it to the police too.

Yes agreed.

 

[anmon]

So I bought something off ebay to the value of around £100 (motherboard bundle for one of my kids) and I assumed it would require a signature like 99% of the other expensive parcels I've had delivered. After some length of time of no sign of delivery, I decided to check ebay and it said the parcel had been delivered and left in a safe place and a card posted. I looked on royalmail website and there's a picture of the parcel left on my doorstep. They never rang the bell, just dumped it, snapped a pic and gone. Didnt even leave a card either. This was at 11.30 sat and I'm assuming they was in a hurry to get everything posted so they can clock off and go home. I've certainly never had a parcel delivered by royal mail after 12 on a sat before.

Now the problem is, I live on a busy 4 lane dual carriageway and there's multiple carehomes just a few doors away in both directions, plus its a main route to get from 1 Town to another, so obviously there's lots of people walking past and cars queuing in traffic outside my house. I've contacted the seller and they're of no help, so I contact ebay and they say to contact royalmail and have a good look around and if no luck, ask them (ebay) for help. I have spoken to someone at royalmail but they wasn't much help either.

The part where I need help is convincing ebay to refund me rather than just tell me to sort it out with Royal mail. IMO it's the sellers responsibility to sort this out with royalmail. They agreed to the terms, they decided to include insurance or not, they picked the wrong service and the postage contract is between the seller and r.m. I don't think its fair how I lose out because the seller wanted to save a couple quid by choosing the cheapest postal service, it should have been sp3cial delivery covered for the value of the item. Ebay need to refund me, and the seller needs to claim off the insurance (if they included it) and that's the end of it.

What's the best way to word my message to ebay? I'm at the stage where it's giving me the option to ask ebay to step in and decide and I don't want it going awry and me losing my money. I've never had to deal with anything like this before and I'm just so bloody fed up tbh. I'm not loaded by any means and it's looking like I've gotta find another bundle and more money if this goes wrong.

Please help if you can because I'm stressed to the max, I've had a pretty serious incident with an elderly family member this week, so I haven't really been able to sort this out as quick as I'd like, but it's been a week since I complained to ebay, and I'm afraid they're going to just close the dispute if I don't respond in time.

Was curious to know how your situation ended up. I experienced the same issue today with Royal Mail. I’ve been waiting over a month for my 7 98003XD to be delivered, and today Royal Mail decided to leave the parcel outside my flat, snap a picture, and leave.

No one knocked, and the intercom wasn’t rung. Unfortunately, when I went to check, the parcel wasn’t there—it seems someone took it. Now, I’m stuck hoping for a refund; otherwise, I’ll be £500 out of pocket. I believe the 48 Tracked service only covers up to £150 in compensation, which adds to the frustration.

 

[The_Arbiter]

Was curious to know how your situation ended up. I experienced the same issue today with Royal Mail. I’ve been waiting over a month for my 7 98003XD to be delivered, and today Royal Mail decided to leave the parcel outside my flat, snap a picture, and leave.

No one knocked, and the intercom wasn’t rung. Unfortunately, when I went to check, the parcel wasn’t there—it seems someone took it. Now, I’m stuck hoping for a refund; otherwise, I’ll be £500 out of pocket. I believe the 48 Tracked service only covers up to £150 in compensation, which adds to the frustration.

It's not your responsibility to claim for the parcel, your contract is with the shop. If you purchased on a credit card you're protected, see 'section 75' articles on MSE website. If not, see the Citizens Advice Bureau website for directions on what to do.

 

[AtaRo]

I sold some stuff on ebay a month or two back and it was delivered according to royal fail tracking and the buyer filed a not received item but in the end ebay sided with me and did not refund the buyer.
So filing a not recived claim is a 50/50 chance.