Storage Problem

ajm · 19 Sep 2012 at 16:48

I have a laptop that is working ok apart from the fact that any storage drives added are not visable.

If i plug in an external hdd or usb drive windows installs the drivers but they can't be seen in my computer (All have been formatted). Also the dvd drive is not showing in my computer. I have tried assigning drive letters, it goes through the process as if it is doing it but they still don't show. It seem to be any type of storage drive is not showing. I have tried the so called microsoft fixes which don't work either. I have also tried removing the hdd and installing a fresh copy of windows on a different hdd, bios sees it but but refuses to install windows onto it.

Anyone have any suggestions.

Running win7 home

ajm · 22 Sep 2012 at 15:59

Anyone have any tips or advice on what to try?

CEUOTC · 22 Sep 2012 at 20:28

ajm said:
Anyone have any tips or advice on what to try?

Try this.

Regards.

C.

ajm · 27 Sep 2012 at 11:47

Thanks for the link. Have just tried all the methods listed and still the same.

Anymore suggestions please. This problem is getting to me now.

ps. keyboards mice and other usb devices are detected just fine it just seems to be anything with storage. :confused:

CEUOTC · 27 Sep 2012 at 12:20

ajm said:
Thanks for the link. Have just tried all the methods listed and still the same.

Anymore suggestions please. This problem is getting to me now.

ps. keyboards mice and other usb devices are detected just fine it just seems to be anything with storage.

Btw does you computer run USB 1.0 or USB 2.0/3.0.

The external drives may require more juice? So if you have a dual USB cable with the drivers plug both into the USB slots.

Regards.

C.

ajm · 27 Sep 2012 at 12:48

Uses usb 2.0. Also the same with usb pendrives. They used to work just fine and all of a sudden they stopped. Not sure what happened as it's not my laptop. My wife said something about the autostart thing that pops up when you insert a cd.

CEUOTC · 27 Sep 2012 at 14:37

Have you tried installing/re-installing the chip-set drivers for the laptop as well as looking for any missing USB drivers, if it is a Intel based system goto and run the Driver Update Utility here.

To check for any missing drivers.

Regards.

C.

ajm · 28 Sep 2012 at 15:13

Have you tried installing/re-installing the chip-set drivers for the laptop

Not sure how to do this, could you give me details?

Have checked all usb drivers and they are all there thanks for the link may try it anyway.

CEUOTC · 28 Sep 2012 at 22:32

Right you will need to re-install the chipset drivers, for this you need to find out what make the laptop is.

CPU-Z or Speccy should give you the right information.

Regards.

C.

ajm · 29 Sep 2012 at 15:44

The laptop is Asus X5DIJ

Looks like the

chipset is Intel GL40 rev 07
and
Southbridge is Intel 8280 1 IM (ICH9-M) rev 03

CEUOTC · 30 Sep 2012 at 00:04

I take it you have been to the Asus website and checked the downloads there.

Asus Website for X5DIJ.

Regards.

C.

ajm · 30 Sep 2012 at 14:21

Sorry i didn't make myself clear. I'm not sure how to go about uninstalling and then re-installing the chipset drivers never done this before. Don't know what to look for or where to find them on the laptop.

CEUOTC · 30 Sep 2012 at 21:48

ajm said:
Sorry i didn't make myself clear. I'm not sure how to go about uninstalling and then re-installing the chipset drivers never done this before. Don't know what to look for or where to find them on the laptop.

Ah right mate, dead easy just download the chipset driver and then install, no need to uninstall the original driver.

Regards.

C.

CEUOTC · 30 Sep 2012 at 21:55

Here is a step by step mate.

1. Go Here Support For Notebook X5DIJ
2(a). At the OS drop down menu select Windows 7 64 or 32 bit depending on what OS you are running.
2(b). To find out what OS you are running select the Start menu on the desktop, and right click on Computer and select properties from the menu. Under System Type you should see either 64-bit Operating System or 32-bit Operating System.
3. After selecting the correct OS, select Chipset.
4. Select Global.
5. Unzip or Extract (using windows 7 inbuilt extractor or WinRAR) the downloaded file.
6. Open the file and run Setup.
7. Job done.

Regards.

C.

ajm · 1 Oct 2012 at 14:52

Thanks for that CEUOTC.

Do i not have to uninstall them first?

CEUOTC · 1 Oct 2012 at 17:42

ajm said:
Thanks for that CEUOTC.

Do i not have to uninstall them first?

No do not uninstall the chipset drivers, just re-install the downloaded file.

Regards.

C.

ajm · 2 Oct 2012 at 13:39

Well i tried that and it is still the same. Thanks anyway.

I have noticed that if i boot into safe mode i am able to assign a drive letter and it is fine. Only when i boot up normal mode afterwards it is back to not showing. When i try it in normal mode it shows for a couple of seconds then dissapears from my compuer again.

Anything else you can suggest would be greatly appreciated.

CEUOTC · 2 Oct 2012 at 16:44

Sorry mate all out here, you could try and run a Ubuntu Linux liveCD to see if this sees the HDD's, if this does not then it is most likely a hardware fault.

Ubuntu Linux liveCD

Regards.

C.

ajm · 2 Oct 2012 at 17:58

Thanks for all your help anyway.

I thought it may be a hardware fault in the begining, but when they are available in safe mode made me think otherwise.

CEUOTC · 2 Oct 2012 at 19:37

Ah ye good point, if you have the proper recovery disks for the laptop, try and install linux double check you can see them, then try installing windows again, once done load the drivers in the following sequence:

1. Chipset Drivers.
2. Intel Management Engine.
3. Intel VGA Driver.
4. LAN Driver.
5. Wireless Network Driver.
6. Audio Driver.
7. Bluetooth Driver.
8. Touchpad Driver.
9. Media Card Reader Driver.
10 . Camera Drivers.

After this update/Install the following:

1. Flash.
2. Java.
3. DirectX.
4. Run Windows update.

Let me know how that goes fella.

Regards.

C.