Strange Issue

OliverQueen

OliverQueen

OliverQueen

Associate
Joined
7 Jul 2023
Posts
81
Location
Leicester
Experiencing a strange issue since upgrading my system last week. Upgraded motherboard, CPU & NVME storage & used the other parts from existing system;

  • Asus TUF Gaming Z790-Plus WIFI D4
  • Intel i9 139900K (doesn't matter if left at stock or auto-OC in XTU)
  • Noctua NH-D15 (temps are perfectly fine @65C maximum under load unless running a benchmark) - from old system
  • Samsung 980 Pro 1TB (boot/OS)
  • Samsung 980 Pro 2TB & Samsung 980 1TB (storage)
  • PNY Uprising RTX380ti (ReBar off in Bios as card does not support it & PNY won't update VBIOS to do so) - from old system
  • EVGA GQ 1000W PSU - from old system
  • 64GB (4x16GB CMW32GX4M2E3200C16 modules (2x32GB matched kits)) Corsair Vengeance Pro RGB DDR4 3200 (XMP1 profile 16-20-20-38 1.35v) - from old system
  • Fresh Windows 11 Pro installation
  • Samsung Odyssey Neo G9 49" UW & Samsung 28" 4K60 panel (for monitoring purposes) - from old system

Old system & the other systems I have here all boot fine 100% of the time on the panels with the 3080ti as well as restart from within Windows.

Issue experiencing is that it may take a couple of attempts to get the displays to display anything from a cold boot & if select restart in Windows, I will need to then press the reset button on the case a couple of times before they will come back on again. The diagnostic LED's show that everything is fine on booting up & getting the single beep from the PC speaker each time as well. The only time it doesn't do it is if I plug the panels (either one) into the onboard iGPU ports, where it will boot 100% of the time perfectly.

Have tried everything I can think of;
  • updated BIOS & clearing it several times!
  • setting everything as defaults as well as manual settings
  • disabling the iGPU completely in the BIOS even though do use QuickSync for encoding/decoding but could live with NVENC if it would solve the issue
  • set the GPU boot priority to PEG, auto, etc
  • reseated CPU (using contact frame) a number of times, gone back to original socket clamp & tried that with same issue.
  • only had the essential items plugged into USB such as keyboard & mouse
  • tried with RAM at default JEDEC 2133MT/s as well as XMP I/II (which are exactly the same)
  • Added the second 12vEPS cable (4pin only connected as that's all is there on board) today & same issue still as thought it might have needed more than the single 8pin EPS
  • Updated firmware on G9 as was one released in October 2023 (no USB ports on 28" panel so cannot update that one)
  • Changed DisplayPort cables to new certified DP1.4 ones as well as tried HDMI via certified HDMI2.0a cable (purchased just to try it out in hope it would solve issue)
  • Tried multiple refresh rates on G9 & profile settings (after factory resetting each time)
  • Tried single, double & all 4 DIMM configurations
As said everything from the old machine worked & still does if flat build the old system again & do not see this issue.

I am leaning towards the RAM even though it is passing the POST etc as not on the QVL list (although identical spec RAM from Corsair is apart from one Alphabet character difference in the product code is on the QVL - same memory chips, timings, voltage, etc), but don't want to purchase more RAM unless it would actually fix the issue as when the system does boot it runs perfectly fine with no issues (until restart!)

Any thoughts or obvious things I might have missed (memory isn't the best nowadays)
 
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Dg834man said:
You get this with xmp on or off, or both?
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Both & with all DIMM configurations (1/2/4 modules & single swapping between each slot). I did try it earlier on with some 8GB Corsair DDR4 3000 modules with same problem (again not on QVL as older RAM from 2017/18).
Once it does boot (after a couple of presses of the reset button if panels go back into sleep mode again after the system beep), it works perfectly fine, hence why leading me towards a RAM issue on boot. Only thing I haven’t tried is changing the voltage on the RAM (upping it slightly) just to see if this makes a difference as know it can solve some RAM issues with this chipset with DDR5 (obviously this is a DDR4 board but getting towards end of options).
Only reason I went DDR4 was to use existing RAM as couldn’t really stretch to new RAM as well, else I would have gone down the DDR5 route instead, which is starting to look like it would have been the better option overall & not bought the Mrs anything for Xmas:D
 
OliverQueen said:
The only time it doesn't do it is if I plug the panels (either one) into the onboard iGPU ports, where it will boot 100% of the time perfectly.
Click to expand...
Seems odd it only happens with the dgpu, could try forcing the dgpu to use pcie 3, and have a look for a fast boot/ fast memory boot option and try disabling it. Some wild stabs in the dark here someone else might have some better suggestions.
 
Dg834man said:
Seems odd it only happens with the dgpu, could try forcing the dgpu to use pcie 3, and have a look for a fast boot/ fast memory boot option and try disabling it. Some wild stabs in the dark here someone else might have some better suggestions.
Click to expand...
I tried the iGPU again earlier on & it is doing it on that now as well. It was as if it was ignoring the PCIe priority (set to PEG) before & on checking in the BIOS it had not changed priority either. I have also cleared the CMOS several times.

Have turned off anything that mentions fast boot/fast memory boot that can see in the BIOS but still the same thing. Have tried setting the PCIe generation to all available options as was running it in Gen3 previously & same thing regardless of selection.

Looks like going to call ASUS on Monday morning, but as its my personal rig I can handle pressing the reset button a couple of times as it works perfectly fine & passes everything I can throw at it when in Windows including RAM tests (have also run overnight test using bootable version of Memtest)
 
I looked on your list but didn't notice if you tried just one monitor? How does that behave? Is windows 11 new with your new components? Did you have windows 11 on your old system?
 
sg0 said:
I looked on your list but didn't notice if you tried just one monitor? How does that behave? Is windows 11 new with your new components? Did you have windows 11 on your old system?
Click to expand...
Yes on both iGPU & 3080ti (different DP ports as well as HDMI). No change - Just tried it over HDMI on a TV & same issue there so monitor issue looking to be out of the picture now.

Yes fresh new Windows 11 Pro installation with fresh USB media made direct from MS, Old system running a 6yr old OS install with no issues of W11 Home that started out as W7, upgraded to W10 then upgraded to W11 Home. I even swapped the old 970 Pro SSD with the old install in to see if that made a difference but the same.
i doubt it is a Windows issue as the issue starts at BIOS level before POST completes as does it from a cold start as well needing a couple of presses of reset button to get the panels to "wake up". The POST beeps & DrLED's (or whatever the 4 LED's are on the board) show that the system should be booting fine as single beep after POST & the activity LED for the SSD flashes as booting (haven't tried it with sound enabled in Windows for listening for the Windows Start Up sound tbh so will try that later today although I know it is definitely getting to the login page as keyboard lights change due to profile loading on Windows start).

I still think that is it is the RAM but without buying & trying an up-to date new QVL set, I cannot rule it out like basically done everything else. If I can't resolve this inconvenience then at least I know that if anyone steals it that they will think they have nicked a borked system :D
 
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mickyflinn said:
Long shot but change the GPU speed in the bios to pcie3
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Done that. Tried all the options from Auto through to Gen4 (no point picking Gen5 with this GPU).

Close to just saying enough is enough & putting up with it as I don't tend to restart that often unless an update requires it TBH & can handle pressing the reset button a couple of times if needed, until I decide to get a 128GB RAM kit (QVL). The only fear there would be when updating the UEFI/BIOS as need to press reset a couple of times after each of the 3 update cycles (UEFI/Aura/ME) that a BIOS update goes through. I can tell you that I was puckered up hard when updating from the original launch BIOS to the latest one & this happened as didn't realise there is no Flashback function on this board!!!!!!:eek:
 
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OliverQueen said:
Done that. Tried all the options from Auto through to Gen4 (no point picking Gen5 with this GPU).

Close to just saying enough is enough & putting up with it as I don't tend to restart that often unless an update requires it TBH & can handle pressing the reset button a couple of times if needed, until I decide to get a 128GB RAM kit (QVL). The only fear there would be when updating the UEFI/BIOS as need to press reset a couple of times after each of the 3 update cycles (UEFI/Aura/ME) that a BIOS update goes through. I can tell you that I was puckered up hard when updating from the original launch BIOS to the latest one & this happened as didn't realise there is no Flashback function on this board!!!!!!:eek:
Click to expand...
Sometimes you can turn a minor problem into a major one so holding off mite be wise especially before Christmas.

Motherboards without bios flashback these days is criminal imo .
 
OliverQueen said:
RAM purchase isn't going to happen anytime soon unless it can be determined 100% that it is the issue. More important things to purchase before that such as a new desk.
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My wife just broke my beautiful glass pc desk all because she wanted to pull it out to Hoover behind instead of getting the nozzle out and getting on her knees .

It took me ages to find and was perfect for the space, I'm so mad.
 
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mickyflinn said:
My wife just broke my beautiful glass pc desk all because she wanted to pull it out to Hoover behind instead of getting the nozzle out and getting on her knees .

It took me ages to find and was perfect for the space, I'm so mad.
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Considering one of the Secret Labs desks but cannot make my mind up if I would actually use the sit/stand functions on the Pro model. Not cheap when would be also buying monitor arm for my Neo G9 as well (not the Secret Labs one as don't think they make one suitable yet), but seems to tick every box I want from a desk.
 
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OliverQueen said:
Considering one of the Secret Labs desks but cannot make my mind up if I would actually use the sit/stand functions on the Pro model. Not cheap when would be also buying monitor arm for my Neo G9 as well (not the Secret Labs one as don't think they make one suitable yet), but seems to tick every box I want from a desk.
Click to expand...
Well Ill be looking at new desk also something cheap and cheerful though.

Enjoy.
 
Threepwood said:
wall of text makes it hard for me to see the problem hidden in there
Click to expand...
Just to make it easier for you...
OliverQueen said:
Issue experiencing is that it may take a couple of attempts to get the displays to display anything from a cold boot & if select restart in Windows, I will need to then press the reset button on the case a couple of times before they will come back on again. The diagnostic LED's show that everything is fine on booting up & getting the single beep from the PC speaker each time as well. The only time it doesn't do it is if I plug the panels (either one) into the onboard iGPU ports, where it will boot 100% of the time perfectly.
Click to expand...
Everything has tested 100% fine & all the possible solutions offered, barring buying new RAM due to current kit not on QVL, have been ruled out as still working 100% on old components pre-upgrade. When got display & in Windows, everything is fine, 100% stable & components pass any test thrown at them, until restarting/shutting down & then pressing Power Button to restart, where will require 2-3 restarts for the monitors to display (all diagnostic LED's show POST fine along with single POST beep from PC speaker.
 
What's the latest situation in Windows 11 regarding handling multiple display drivers? On my previous Windows 7 PC I had an NVIDIA GPU & driver for my primary monitor and the Intel iGPU and driver for a secondary monitor. It only worked because I had additional Intel SW to ensure that the iGPU driver did not interfere with the primary driver.
 
therealdippy said:
What's the latest situation in Windows 11 regarding handling multiple display drivers? On my previous Windows 7 PC I had an NVIDIA GPU & driver for my primary monitor and the Intel iGPU and driver for a secondary monitor. It only worked because I had additional Intel SW to ensure that the iGPU driver did not interfere with the primary driver.
Click to expand...
Windows 11 works fine with iGPU enabled but not connected for QuickSync as been doing that for past 6 years on the old 8700/9900K system (started out on W7, W10 & ended up on W11). Old system performed flawlessly with same monitors & GPU for over 18 months when I purchased 3080ti & Neo G9. The issue also starts well before Windows even comes in to play as well (does it from cold boot after PSU unplugged from cable etc)

It has been tried with iGPU disabled in BIOS as well with exact same results.

As said, basically everything has been tried now apart from buying a new kit of RAM (which would then make buying the DDR4 board a waste of time as didn't want to buy more RAM when existing stuff is perfectly fine). Corsair have changed the product codes for the kits that use the exact same chips & identical specs (same timings across board, speeds, voltage, etc) due to changing the LEDS on them now so even though old ones not on QVL, should be perfectly fine at both JEDEC & XMP.
 
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