Strange reboot issue

Spikey · 20 Jan 2021 at 21:46

Hi guys,

Wondering if someone could help to try and diagnose a strange issue (spec in sig). Running all latest drivers etc. When browsing in chrome my mouse will lock up, the PC will lock up and 3-5 seconds later reboots. Only thing I've changed is going from a Samsung G7 to an LG CX 48. Done a full DDU fresh nvidia driver install, reinstalled chrome / audio drivers. Always seems to be triggered in Chrome, really bizarre! PSU is relatively new, running a corsair RM1000X which I've had since September. Just seems really strange I'm suddenly having this issue since changing my screen.

Any ideas?

Joxeon · 20 Jan 2021 at 21:55

Anything popping up in event viewer around the time of crashes?.

mickyflinn · 20 Jan 2021 at 21:56

Disable any extensions or add-on in chrome turn off antivirus if applicable .

Spikey · 20 Jan 2021 at 22:07

Joxeon said:
Anything popping up in event viewer around the time of crashes?.

Nothing at all! It's happened 3 times this evening and it always happens when I'm using chrome! No crashes when playing Warzone for hours for example!

Spikey · 20 Jan 2021 at 22:08

mickyflinn said:
Disable any extensions or add-on in chrome turn off antivirus if applicable .

I've disabled extensions, no joy.

Spikey · 20 Jan 2021 at 22:11

Joxeon said:
Anything popping up in event viewer around the time of crashes?.

Just checked again and noticed this:

PSU related? I'm not massively familiar with Event viewer, so excuse my ignorance!

mickyflinn · 20 Jan 2021 at 22:21

Spikey said:
Just checked again and noticed this:

PSU related? I'm not massively familiar with Event viewer, so excuse my ignorance!

Thats just generic message because of power off , download a event viewer reader mite help.

https://www.raymond.cc/blog/a-built-in-system-monitor-thats-easier-to-read-than-event-viewer/

Joxeon · 20 Jan 2021 at 23:05

If you have a look in event viewer > administrative events then look for the error events that occur just before or after the critical errors.

Spikey · 20 Jan 2021 at 23:28

Ironically just had another one there whilst in event viewer, seems to be happening a lot more regularly now.

Added more pics hope these may shed light on it?

Joxeon · 21 Jan 2021 at 09:15

If you swap back to the G7 do the issues stop?

Spikey · 21 Jan 2021 at 10:21

Joxeon said:
If you swap back to the G7 do the issues stop?

I don't have it anymore unfortunately. Web browsing seems to trigger the restart though, it's really strange but also very frustrating! I'm leaning towards the PSU but just guessing. :confused:

The mouse locks up, then the PC will reboot a few second later, same thing happens each time. I've re-seated CPU cooler, GPU, RAM etc. Still no difference. Struggling to work out the cause now bar the PSU?

Joxeon · 21 Jan 2021 at 12:24

Have you got a tv you could hook it up to for testing?.

Spikey · 21 Jan 2021 at 12:41

Joxeon said:
Have you got a tv you could hook it up to for testing?.

I've got another CX and C9 in the house but it's the same as the 48" CX I'm using. Never heard of a TV/monitor causing reboots though?

Spikey · 21 Jan 2021 at 12:42

The only other thing I've recently changed was using a beta bios on my MSI X570 Tomahawk,
So I've reverted back to the previous one. Although I don't recall having issues when I installed it two weeks back, it seems whatever has triggered it has started since I got the OLED!

mickyflinn · 21 Jan 2021 at 12:50

Spikey said:
I've got another CX and C9 in the house but it's the same as the 48" CX I'm using. Never heard of a TV/monitor causing reboots though?

Its worth a try just to rule things out but does seem strange.

Spikey · 21 Jan 2021 at 15:14

mickyflinn said:
Its worth a try just to rule things out but does seem strange.

Yeah I'm baffled, going to try and RMA the PSU to rule that out.

mickyflinn · 21 Jan 2021 at 16:12

Spikey said:
Yeah I'm baffled, going to try and RMA the PSU to rule that out.

Worth a try dcould Stress test your system and load thd psu.

Spikey · 21 Jan 2021 at 17:15

mickyflinn said:
Worth a try dcould Stress test your system and load thd psu.

That's what I'm thinking when I get more them at the weekend, got an RMA sorted for the PSU. What's the best software to stress test?

mickyflinn · 21 Jan 2021 at 17:40

Spikey said:
That's what I'm thinking when I get more them at the weekend, got an RMA sorted for the PSU. What's the best software to stress test?

Theres loads im not sure of the best , occt is one but you can always google it.

https://www.ocbase.com

Spikey · 22 Jan 2021 at 15:12

Still getting reboots, so I've uninstalled chrome for now as that's what seems to trigger them. Now testing using Microsoft edge. Would it be worth considering a full system reinstall or is it likely a waste of time? I was thinking of trying that next then sending off PSU for the RMA if no joy.