strange request from logitech ?!

conuk

conuk

conuk

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5 Jan 2005
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ok it seems the control pod on my Logitech Z 4500 speaker system aint working properly... bought it second hand... (it randomly freezes)

so I emailed Logitech - they asked for purchasing details etc. I replied that I bought it 2nd hand and didnt have them... so this is the response I got from them.


Dear Mr.

Thank you for your response.

I understand that the speakers system was bought from your friend and you do not have the possession of your receipt therefore I could not able to proceed with the replacement due to company’s policy.

However, I have a suggestion to work around with it. I would like you to send in your product to our Return Center in Germany and we will then proceed with the replacement upon receiving your unit.


On the other hand, you can also opt to send a picture of the device in such a state, that it cannot be reused by anyone with the reference number (08*****-********) placed next to the device. Both the device and the reference number must be clearly visible in the picture.

Note: Please do not hurt yourself during this process.

I hope you will find either of the solutions above satisfactory, do let me know whether you agree to which suggestion so that I can proceed to next step of replacement process.

Looking forward to hearing from you soon.

What is the `send a picture so it cannot be resused ` all about ?!?!

anybody had a request like this before.
 
Basicly smash it so they can send you a replacement. A couple of people had it with mouse here.
 
really ?!
thought it was poorly translated email.... (from there euro headquarters) - wow would be impressed if I send em a picture and they send out a new one.

Here goes :)
 
just had an update from them....

I bust the control pod and sent them a pic (still felt weird)

`Warranty picture accepted... unfortunately we do not sell the 5400 anymore.... would you like the 5500 instead`

erm..... let me think.... :)
 
Years ago a good friend of mine worked for Logitech in the UK, they have pretty much always had a great customer service attitude - lets face it replacing your mouse for free and buying your customer loyalty is worth far more to them than the cost of the 5500.
 
Moley said:
Years ago a good friend of mine worked for Logitech in the UK, they have pretty much always had a great customer service attitude - lets face it replacing your mouse for free and buying your customer loyalty is worth far more to them than the cost of the 5500.
Click to expand...

this is true.... I have other Logitech stuff (G25 etc) so yep - customer support is what its all about.
 
cheeky one here, dont suppose you could bung me the power supply from your old speakers? :)

back to the post, I have dealt with logitech twice, once for my momo (hence the need for a psu as they dont stock spares and its discontinued but speaker ones work as my speaker psu works but means I cant use em for driving grrrrr), they did give me a 25% discount voucher for anything from their store tho, can't even remember if I used it now.

and once for an mx700 which they replaced with no hassle (had receipt etc)

I always buy logitech stuff due to the speedy response and fairly amicable resolutions.

customer service is king imho
 
My old logitech mx518 has a broken/unresponsive left mouse button - unfortunately I chucked out the box to it (and most likely the receipt) a few weeks ago. Is there any likelihood Logitech would replace it?
 
Incidentally, what is the warranty period from Logitech? I've got a Dinovo Edge with a flaky track pad my other half bought me for Chrimbo last year.

I've got visions of running it through a bandsaw or turning it on a lathe at their request...
 
got a HUGE box delivered today.

Brand new set of Z 5500 --- complete.
Cant believe it - I really was prepared to buy a new control module for them.. instead they setd me better AND new free of charge.

Lucky break or what :)

Ive now got the 5 speakers - subwoofer from the old one sat here if anybody is interested... missed out on a control unit on the bay the other day for £25... killer !
 
Not all good experiences with Logitech ... I have loads of logitech kit but they still have not replaced (or given me a RMA number) for my G7 mouse. It is broke and I can't use it as I get random keypresses after a while that mess with windows :mad:

Anyway, after a few emails and hours of testing (following their advice) on my laptop and other computers and even moving away from all my electrical kit and trying it again still no joy!!

From logitech I have: 5500 speakers, G15 KB, Momo wheel, joystick, 2 wireless KB & Mouse sets and the broken G7 ... I really hope now that none of the other stuff goes bad on me!
 
Moley said:
they have pretty much always had a great customer service attitude - lets face it replacing your mouse for free and buying your customer loyalty is worth far more to them than the cost of the 5500.
Click to expand...

Well legally they have to replace broken items so it's not surprising...
 
true,

but the hassle you get from some places and the good attitude and lack of hassle from logitech is why i like em.

i have a mx laser mouse and one of the buttons went a bit click happy. wasnt sure whether to send it in or not but read peeps experiences with their RMA process from here. no hassle at all.

sent me a brand new one and just asked me to cut the usb lead end off the old one :)
 
Yup, my Dinovo Edge is just winging it's way to me this morning too. Accompanied by this email:

The Nice People at Logitech said:
Dear Mr randal24,

Thank you for your response.

I am glad to be able to assist you with this issue. You can ship the requested part back to us when you have received the replacement.

I am glad to inform you that your replacement has already been shipped from our warehouse.An auto generated email containing the shipping details ha been sent to your email. You can view the tracking number provided to check on the status of your replacement.

I hope your diNovo Edge will continue to serve you for many years to come.

If you have any additional questions or comments regarding your product, please feel free to visit our website at http://www.logitech.com and update this incident.

Thank you for choosing Logitech. Have a nice day!

Kind Regards,

Susan
Click to expand...

How nice. :)
 
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