ok it seems the control pod on my Logitech Z 4500 speaker system aint working properly... bought it second hand... (it randomly freezes)
so I emailed Logitech - they asked for purchasing details etc. I replied that I bought it 2nd hand and didnt have them... so this is the response I got from them.
Dear Mr.
Thank you for your response.
I understand that the speakers system was bought from your friend and you do not have the possession of your receipt therefore I could not able to proceed with the replacement due to company’s policy.
However, I have a suggestion to work around with it. I would like you to send in your product to our Return Center in Germany and we will then proceed with the replacement upon receiving your unit.
On the other hand, you can also opt to send a picture of the device in such a state, that it cannot be reused by anyone with the reference number (08*****-********) placed next to the device. Both the device and the reference number must be clearly visible in the picture.
Note: Please do not hurt yourself during this process.
I hope you will find either of the solutions above satisfactory, do let me know whether you agree to which suggestion so that I can proceed to next step of replacement process.
Looking forward to hearing from you soon.
What is the `send a picture so it cannot be resused ` all about ?!?!
anybody had a request like this before.
so I emailed Logitech - they asked for purchasing details etc. I replied that I bought it 2nd hand and didnt have them... so this is the response I got from them.
Dear Mr.
Thank you for your response.
I understand that the speakers system was bought from your friend and you do not have the possession of your receipt therefore I could not able to proceed with the replacement due to company’s policy.
However, I have a suggestion to work around with it. I would like you to send in your product to our Return Center in Germany and we will then proceed with the replacement upon receiving your unit.
On the other hand, you can also opt to send a picture of the device in such a state, that it cannot be reused by anyone with the reference number (08*****-********) placed next to the device. Both the device and the reference number must be clearly visible in the picture.
Note: Please do not hurt yourself during this process.
I hope you will find either of the solutions above satisfactory, do let me know whether you agree to which suggestion so that I can proceed to next step of replacement process.
Looking forward to hearing from you soon.
What is the `send a picture so it cannot be resused ` all about ?!?!
anybody had a request like this before.