Yup, I had a Logitech MX1000 with a faulty wheel. I didn't have the receipt and couldn't give them the serial number as the sticker on the bottom had come off. So I had to smash it to pieces with a hammer (which is harder than it looks) and take pictures. A few days later, I had a brand new Logitech MX Revolution sitting on my doorstep.
Can't fault their customer service, which is why I always buy Logitech.
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