Stuttering with RTX 2080

Joshuk · 2 Sep 2019 at 22:37

So recently I’ve been having ridiculous amounts of stuttering during gaming. I have a RTX 2080. I know very little about computer stuff so try and bear with me.

I’ve kept my GPU drivers up to date firstly and my pc is less than 9 months old too.

I have noticed that when I get the stutter my on screen fps dips to around 0 and then shoots back up to its cap at around 144.

Using task manager I have also seen a slight increase in cpu usage (up from 20% to 30%) and a dip in my gpu usage from 30 to 20 at the same time when it stutters/freezes. Another process increases on my cpu though, and that is windows explorer (if that helps) at the time of a spike/stutter.

My initial thoughts were potentially to do a full windows reinstall?

pp111 · 3 Sep 2019 at 03:38

Usually that sort of thing indicates that your PC is doing something else that just denies the GPU of the data it needs to do things smoothly. Like for example its loading in data from a hard disk. So I would go along the idea of investigating just exactly what Explorer is doing rather than re-installing Windows. It's probably doing something that in it's tiny mind it thinks is important. You just need to find out what and stop it doing it.

Joshuk · 3 Sep 2019 at 07:02

pp111 said:
Usually that sort of thing indicates that your PC is doing something else that just denies the GPU of the data it needs to do things smoothly. Like for example its loading in data from a hard disk. So I would go along the idea of investigating just exactly what Explorer is doing rather than re-installing Windows. It's probably doing something that in it's tiny mind it thinks is important. You just need to find out what and stop it doing it.

Where would I start with that investigation though because I have no idea what the explorer or anything else could be doing :confused:

FlyingScotsman · 3 Sep 2019 at 07:27

Joshuk said:
Where would I start with that investigation though because I have no idea what the explorer or anything else could be doing

Do you have an SSD as your main drive?

roman59 · 3 Sep 2019 at 07:35

Are you running the latest version of Corsairs Icue software by any chance ?
That was causing my Rtx 2070 Super to stutter in games last weekend.
Removed it and the card now works as it should.

Cheers all

Joshuk · 3 Sep 2019 at 08:15

FlyingScotsman said:
Do you have an SSD as your main drive?

Yeah I do it’s a Gigabyte 256 m.2

Joshuk · 3 Sep 2019 at 08:17

roman59 said:
Are you running the latest version of Corsairs Icue software by any chance ?
That was causing my Rtx 2070 Super to stutter in games last weekend.
Removed it and the card now works as it should.

Cheers all

Oh to be honest I’m not sure. My stutter is intermittent though but yesterday I’m convinced it actually got worse. Some of the stutters were around 1-2 seconds rather than half a second so it’s gone from annoying to kind of unplayable.

FlyingScotsman · 3 Sep 2019 at 08:33

Joshuk said:
Oh to be honest I’m not sure. My stutter is intermittent though but yesterday I’m convinced it actually got worse. Some of the stutters were around 1-2 seconds rather than half a second so it’s gone from annoying to kind of unplayable.

Check in programs through the start menu to see if the Corsair software is installed.

roman59 · 3 Sep 2019 at 10:40

Work looking I uninstalled the current version of icue 3.19.120 & reinstalled the previous version and the stutter is now cured.

Was getting ready to rma the rtx 2070 super as its under a month old.

Also its worth looking in Nvidia control panel & making sure max performance is selected & not optimal or adaptive, so you card is not getting throttled power wise.

Cheers all

Joshuk · 3 Sep 2019 at 14:51

I’m gonna check that as soon as I’m back from work and I’ll let you know.

Joshuk · 3 Sep 2019 at 16:29

Okay so I’ve just checked and there’s no sign of any Corsair software at all so I guess I can rule that out.

roman59 · 3 Sep 2019 at 16:37

Make sure your card is set to max performance in the NVidia settings & double check your power plan settings in windows control panel to see if anything is set to low power mode in there too.

Joshuk · 3 Sep 2019 at 16:56

GPU is set to performance with nvidia and on windows via control panel is high performance too, just double checked.

Joshuk · 4 Sep 2019 at 09:56

Any other ideas from anyone or is a windows reinstall a good option?

orbitalwalsh · 4 Sep 2019 at 11:08

latest windows version installed ? power plan set to max in nvidia and windows ?

https://wccftech.com/how-to/how-to-uninstall-windows-10-update/

DomBruv · 4 Sep 2019 at 11:25

Increase virtual memory ?

labcoattech · 4 Sep 2019 at 11:38

Does the same issue occur when running graphics benchmarking software?

Joshuk · 6 Sep 2019 at 10:21

orbitalwalsh said:
latest windows version installed ? power plan set to max in nvidia and windows ?

https://wccftech.com/how-to/how-to-uninstall-windows-10-update/

Yeah checked these.

DomBruv said:
Increase virtual memory ?

To be honest I’m not actually sure what this means or how to achieve it?

labcoattech said:
Does the same issue occur when running graphics benchmarking software?

nope, only in certain scenarios it seems to get set off.

I’ve done a full windows reinstall now and I’m going to do some more testing over the weekend which hopefully fixes it, as I haven’t had a lot of time to fault find.

labcoattech · 6 Sep 2019 at 10:26

Sounds like a driver issue then.

pp111 · 8 Sep 2019 at 14:52

Another thing to try is to exclude all your game folders from windows virus checking. Virus and threat protection settings. Manage settings. Exclusions. Add all your game folder. You may also find that individual folders in your user folder are causing problems.