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Support needed with 7900 XTX

SpudMaster said:
Hmm, all I can suggest then is to try a fresh Windows install and see how you get one. It's a bit of a pain but it seems to be the only thing you haven't tried at this point. Could be a software incompatibility somewhere. Could remove current drive and do a fresh install on spare or old drive if you have one.
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I could repurpose one of my drives for a fresh install.

I'm 50/50 on if that would do anything considering I also had the same issue happen when I installed in another pc.

That pc is hardly used so windows on it was almost as clean as a fresh install
 
Nothingdoing079 said:
I could repurpose one of my drives for a fresh install.

I'm 50/50 on if that would do anything considering I also had the same issue happen when I installed in another pc.

That pc is hardly used so windows on it was almost as clean as a fresh install
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Yeah I'm doubtful but if you contact OcUK again they will more than likely recommend you do it. Definately contact them again though regardless and tell them your not happy with the service and want a replacement or the at the very least the card testing again.
 
You mention you have 4 monitors. Did you try with only one monitor connected?

The reason I ask is that I returned an 7900XTX because of an ever present bug in the driver/software when multiple >60Hz monitors are used at the same time. (Also the terrible coil whine)

With 2+ higher than 60Hz monitors the GPU would idle at ~100W when with one monitor or both monitors at 60Hz it would be at ~30W.

I'm not saying this is the cause of your problem but from reading through all your replies then I would conclude there is something in your setup that differs from OcUK which might be tripping a bug in the Adrenaline driver/software. The key is to finding the difference and I'd start with the monitor.

Try with one monitor connected set to 60Hz. Also definitely try a fresh install OS on a spare SSD. What OS are you using?
 
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You really really really really need to install a fresh clean OS+drivers-mb/chipset, nothing else apart from games-Don't install any 3rd party OSDs(Afterburner etc) at all.

When the Os is up and running, download the newest driver, disconnect the internet uninstall os gfx driver and install new gfx driver offline.

Connect online and test the GPU.

Until you do a clean install and prove it's a hardware fault, Ocuk still have grounds to deny rma as you haven't done a clean install to negate software conflicts.
 
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Going from a nvidia card to amd card you should have DDU'd the old nvidia drivers before installing the amd card, just doing a swap and installing amd drivers on top of nvidia is not a good idea, can lead to all sorts of problems and conflicts, as others have sugested do a fresh install of windows with the amd card installed, download all relevent software and see if the pc and gpu behave normally.
 
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MartinPrince said:
You mention you have 4 monitors. Did you try with only one monitor connected?

The reason I ask is that I returned an 7900XTX because of an ever present bug in the driver/software when multiple >60Hz monitors are used at the same time. (Also the terrible coil whine)

With 2+ higher than 60Hz monitors the GPU would idle at ~100W when with one monitor or both monitors at 60Hz it would be at ~30W.

I'm not saying this is the cause of your problem but from reading through all your replies then I would conclude there is something in your setup that differs from OcUK which might be tripping a bug in the Adrenaline driver/software. The key is to finding the difference and I'd start with the monitor.

Try with one monitor connected set to 60Hz. Also definitely try a fresh install OS on a spare SSD. What OS are you using?
Click to expand...

I tried it with just 1 monitor connected and had the same issues occur when doing this.

Currently I'm running Windows 11, which is fully up to date.

wookiee87 said:
Going from a nvidia card to amd card you should have DDU'd the old nvidia drivers before installing the amd card, just doing a swap and installing amd drivers on top of nvidia is not a good idea, can lead to all sorts of problems and conflicts, as others have sugested do a fresh install of windows with the amd card installed, download all relevent software and see if the pc and gpu behave normally.
Click to expand...

I know, which is why I ran DDU and didn't just plug the GPU in. I've also then ran DDU to remove the AMD Driver, and reinstall it in the hopes that something might have gone wrong then, but no dice.

I will be trying it with a clean OS this evening to see if that does anything, and to give me more evidence if it doesn't.
 
wookiee87 said:
Going from a nvidia card to amd card you should have DDU'd the old nvidia drivers before installing the amd card, just doing a swap and installing amd drivers on top of nvidia is not a good idea, can lead to all sorts of problems and conflicts, as others have sugested do a fresh install of windows with the amd card installed, download all relevent software and see if the pc and gpu behave normally.
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He said he did a DDU in the first post.
 
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wookiee87 said:
What kind of crash, a display driver stopped responding, a straight CTD with no error, pc restart or did the pc switch off?
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This time round is was a straight CTD with no error showing (which I guess is better than restart as what has been happening)

I'm going give it another go and see if it holds up better in another game
 
Nothingdoing079 said:
Agreed, based in event viewer it was the AMD display driver failing this time.

I'm going see how things go with it in another game this evening
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And I managed 15 mins in game and it crashed (full restart, no freeze at bios splash this time)

I am exhausted with this.

The only other thing I can think of to try is to buy a new motherboard and see if that might be the cause.
 
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bjjgann said:
maybe try https://openhardwaremonitor.org/ to double-check check your power supply isn't unexpectedly getting a beating.
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I've been monitoring everything using AIDA64 and throughout everything has been stable with absolutely no weird fluctuations that I've noticed.

All voltages and power draw has been stable and nothing seems to be spiking.

I'd also tried replacing with a new RM1200X with no luck as had the same crashes happen with that
 
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