TalkTalk don't talk!
- Thread starter Angilion
- Start date
Soldato
- Joined
- 16 May 2007
- Posts
- 3,221
You just need to go through their questions and I find it easier to call people.
A relative has SKY broadband and was getting asked all kinds of strange questions. I popped round called SKY, after 15 minutes they were happy enough and went away to fix the fault. The trick is to work with them , be calm but don't be afraid to help them jump steps in their scripts to hurry them along. There is only so many places the fault can be in standard home internet, your PC, your router and your internal cabling. After that it is down to your provider to sort out.
A relative has SKY broadband and was getting asked all kinds of strange questions. I popped round called SKY, after 15 minutes they were happy enough and went away to fix the fault. The trick is to work with them , be calm but don't be afraid to help them jump steps in their scripts to hurry them along. There is only so many places the fault can be in standard home internet, your PC, your router and your internal cabling. After that it is down to your provider to sort out.
- Joined
- 5 Dec 2003
- Posts
- 21,063
- Location
- Just to the left of my PC
A few hours ago I tried Youtube again...and it was back to normal 1080p streaming. So I did a speed test - 9.8Mps down, 1.3Mbps up, ping 47ms. Tried another one just now and got 2.3Mbps up, which is much faster than I've ever had before. I was getting ~12 down and ~1 up before.
So somebody fixed something somewhere.
I shall wait and see what happens over the next few days.
So somebody fixed something somewhere.
I shall wait and see what happens over the next few days.
- Joined
- 5 Dec 2003
- Posts
- 21,063
- Location
- Just to the left of my PC
This triggered my curiosity because from what I've read the stats were adequate for the intended speeds. So now that my speeds are back to close to what they were before, I checked the stats again.
Attenuation: 10.0 up, 26.4 down
SNR margin: 8.0 up, 7.7 down
The stats are no better than before but the ping has gone down from ~350ms to ~45ms and the download speed has gone up from ~0.6Mbps to ~9.8Mbps, which is a huge improvement. The stats might not be very good, but they're good enough for mediocre broadband. From what I've read, 26 attenuation is roughly OK for up to ~16Mbps and an SNR margin of 8 is fine. Strictly speaking, anything >0 will do.