TalkTalk Website Hit By Cyber-Attack

Because they can, and if it is script insertion, it is mainly because the websites haven't updated for years. If security procedures are so old and vacant, people will abuse them simply for something to do, and the turn it into potential business.
 
This might be a good time to re-negotiate my contract with TT . get a new modem/router and get fibre large at no extra cost .... went looking at BT and then choked on the prices
 
holymonk said:
I was with TalkTalk but cancelled a few months ago. Will my data have been kept?
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I left them a few months ago as well. My brother who is still a customer got an email from talktalk. Surely if past customers are just as affected they should be emailing them too?
 
Kmodo said:
I left them a few months ago as well. My brother who is still a customer got an email from talktalk. Surely if past customers are just as affected they should be emailing them too?
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What a mess. Hopefully we can claim something from them. Their internet was fantastic, their Youview box with the biggest pile of poop I have ever used.
 
holymonk said:
The fact that I am going to have to request a new bank card due to their stupidity. The fact that they havent sent me a bloody email when my data is also going to be compromised even though I am no longer a customer.
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:D Good one.

If you suffer fraud directly linked to this compromise, and suffer a loss/massive inconvenience from it, then perhaps.

Otherwise, good luck with your 'claim'.
 
Latest http://m.help.talktalk.co.uk/oct22incident

This cyber attack was on our website not our core systems

We can confirm that we do not store complete credit card details on the website; any credit card details that may have been accessed had a series of numbers hidden and therefore are not usable for financial transactions eg 012345xxxxxx 6789

TalkTalk My Account passwords have not been accessed
We now expect the amount of financial information that may have been accessed to be materially lower than initially believed and would on its own not enable a criminal to take money from your account

The Metropolitan Police Cyber Crime Unit criminal investigation continues
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So not really that big a deal after all
 
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It's still totally inexcusable that it took them this long to work out how their systems were taped together and therefore paint a clearer picture of what data was accessible.
 
Craig1981 said:
Work was crazy today. Non stop people calling up, checking to see if their bank accounts were safe. Not a single incident of fraud detected, at least so far.

Didn't stop half of them wanting new debit and credit cards :/
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Can't really blame them though, can you? In a way it's good that they are aware enough to take pre-emptive measures.

TALON1973 said:
Anyone know if I can leave for this breach without paying to get out ? only just renewed a few months ago
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Cancel the payments, write to them and tell them that you are leaving due to their gross negligence and the risk it has put you at and if they try to pursue you for the service you are no longer getting from them then you will cheerfully take it all the way to court where you will put a £ price on the damage and hassle they have caused you and argue that THEY owe YOU compensation.

If they just connected you up you're on slightly shakier ground because they'll have paid for the necessary change overs to put broadband in and the initial period you're with them I think they're mostly reclaiming their investment in you. But otherwise, I think they've given you sufficient reason.

Of course I am not a lawyer, I am an engineer. But I would be pretty tempted to do the above myself.
 
And they would potentially destroy your credit history.

DO NOT take unilateral action like that.

Looks like as usual everything that goes wrong for these 4m customers will be blamed on them. Even when it is the customer's fault.

http://www.bbc.co.uk/news/uk-34627541

Some customers have also said money has gone missing from the their bank accounts.
Sarah Laird said her parents had around £9,000 taken after receiving a call purporting to be from the company. They were first contacted on Sunday, she said.
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I am at a loss trying to figure out how money can be taken directly from people's accounts using this information? If they don't have the CC numbers etc.

It can't be a case of a fake call to a customer and then the customer transferring money? Are people that silly?
 
teaboy5 said:
I am at a loss trying to figure out how money can be taken directly from people's accounts using this information? If they don't have the CC numbers etc.

It can't be a case of a fake call to a customer and then the customer transferring money? Are people that silly?
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Yep it's the latter. A very common scam old people fall for.

It is somehow talktalk's fault though.
 
Jimbeam3678 said:
Why would you sign up to talk talk? Use that cooling off period and cancel!
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£100 Love2Shop vouchers, Quidco cashback and only line rental costs for twelve months.

I can only get copper broadband (circa 17mb down) at my property so I expect all providers at this level are much the same in terms of actual broadband performance as there will be marginal difference between them.

I knew their Customer Service was meant to be poor, but I don't plan on ever using them, unless it can be helped!
 
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