Team dont know...
- Thread starter Schizo
- Start date
![[HB]Rugrat](/styles/overclockers/avatars/4.png){kind=avatar}
Associate
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- 1,190
And this is why we don't buy anything from Currys/ PC World...
You're more patient than I'd be I think, I'd echo the suggestion of the other poster and demand a refund if it isn't sorted this time around. I can accept having to send something in for repair and perhaps something genuinely being missed if they're sure about the fix on the second occasion but any back and forth after that and I'd want a refund, they've messed you around way too much.
Soldato
- Joined
- 30 Sep 2005
- Posts
- 16,830
That is actually worse service than I received from Google when my pixel started playing up. Three months it took for us to agree on an amicable solution.
Wish I'd known about my legal rights back then.
Wish I'd known about my legal rights back then.
2 e-mails sent just now,thanks for the info simon,i owe you a drink or a suspension
Soldato
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- 10 May 2004
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- Sunny Stafford
2 e-mails sent just now,thanks for the info simon,i owe you a drink or a suspension
I'll let you decide
Just had a reply at last....
Thank you for your e-mail addressed for the attention of our Chief Executive Officer Sebastian James. As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.
I'm very sorry to read of the issues you have experienced while the television has been into repair with us, I can understand the inconvenience this must have caused and hope you can accept my apologies for the frustration.
After reading through all of our repair notes I can confirm that the issue you are experiencing has not been deemed as a fault, the noise you are hearing is caused by the plastic parts inside expanding and shrinking with the temperature change, this is not a fault and we would be unable to stop this from happening.
As the unit has been deemed fully functional and completely within manufacturers specifications we would be unable to repair the product.
As repair is not possible I would advise against the collection currently arranged for 29th January, if you would like me to cancel this job please let me know.
I understand this may not have been the response you were hoping for but if you need anything further please do not hesitate to come back to me.
Thank you for your e-mail addressed for the attention of our Chief Executive Officer Sebastian James. As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.
I'm very sorry to read of the issues you have experienced while the television has been into repair with us, I can understand the inconvenience this must have caused and hope you can accept my apologies for the frustration.
After reading through all of our repair notes I can confirm that the issue you are experiencing has not been deemed as a fault, the noise you are hearing is caused by the plastic parts inside expanding and shrinking with the temperature change, this is not a fault and we would be unable to stop this from happening.
As the unit has been deemed fully functional and completely within manufacturers specifications we would be unable to repair the product.
As repair is not possible I would advise against the collection currently arranged for 29th January, if you would like me to cancel this job please let me know.
I understand this may not have been the response you were hoping for but if you need anything further please do not hesitate to come back to me.
E-mailed them back straight away and got this e-mail just now.
Thank you for your email.
As I am not an engineer and have not physically seen the television I would be unable to provide further detail, the information in my previous email was left in the notes by the engineers on 21st December. It has also passed a full quality check before it was returned to you.
The noise being caused, from what I understand is not a fault and is not something that can be repaired. It is normal for these types of parts to expand and shrink according to the engineers, they have added tape to the plastic surround to try and minimise this issue.
As we have been unable to confirm a fault, you have the option to get a second opinion from a 3rd party. You can then send me the full report stating if a fault has been found, if the 3rd party engineer can confirm a fault I would be happy to provide a voucher for you to replace the television and cover the cost of the report.
Thank you for your email.
As I am not an engineer and have not physically seen the television I would be unable to provide further detail, the information in my previous email was left in the notes by the engineers on 21st December. It has also passed a full quality check before it was returned to you.
The noise being caused, from what I understand is not a fault and is not something that can be repaired. It is normal for these types of parts to expand and shrink according to the engineers, they have added tape to the plastic surround to try and minimise this issue.
As we have been unable to confirm a fault, you have the option to get a second opinion from a 3rd party. You can then send me the full report stating if a fault has been found, if the 3rd party engineer can confirm a fault I would be happy to provide a voucher for you to replace the television and cover the cost of the report.
Soldato
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- 22 Apr 2009
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- North-West
Why have they made several attempts to repair if they don't class it as a fault?
Also ask for the parting the "manufacturers specification" which states it may or may not make a buzzing noise when in use.
Also ask for the parting the "manufacturers specification" which states it may or may not make a buzzing noise when in use.
Well,after 4 e-mails to this women i got this back just now...
Thank you for your email.
The engineers have replaced all parts that could have caused a noise, they have then after numerous assessments concluded that the noise is caused by the parts constricting and expanding which is not a fault and cannot be repaired. A fault stops a product from working and your television is in full working order, this noise is not classed as a fault.
On this occasion because of the time it has taken to provide you with a diagnosis and the fact that we have replaced numerous parts I have authorised an exchange. Your details have been sent to our data processing team and they will arrange the collection and delivery of the new TV.
We no longer stock to model you have so I have located the new version and asked that they exchange with that one onstead. You can find details of it here - https://www.currys.co.uk/gbuk/tv-an...49-smart-4k-ultra-hd-led-tv-10167272-pdt.html
I will be in touch with further details once the exchnage has been processed. I have also cancelled the collection currently booked for the 29th as this is no longer needed
Thank you for your email.
The engineers have replaced all parts that could have caused a noise, they have then after numerous assessments concluded that the noise is caused by the parts constricting and expanding which is not a fault and cannot be repaired. A fault stops a product from working and your television is in full working order, this noise is not classed as a fault.
On this occasion because of the time it has taken to provide you with a diagnosis and the fact that we have replaced numerous parts I have authorised an exchange. Your details have been sent to our data processing team and they will arrange the collection and delivery of the new TV.
We no longer stock to model you have so I have located the new version and asked that they exchange with that one onstead. You can find details of it here - https://www.currys.co.uk/gbuk/tv-an...49-smart-4k-ultra-hd-led-tv-10167272-pdt.html
I will be in touch with further details once the exchnage has been processed. I have also cancelled the collection currently booked for the 29th as this is no longer needed
It does pay to keep on at these company's and tell them your rights,i kept on asking why it has taken 3 months for a women in customer service to tell me that the fault is normal and why didn't the first engineer tell me this,also asked for the part where jvc state the noise is common and ok to live with.
Crikey, what a saga! It certainly does pay to keep on at them, and to also go for the top - otherwise you get caught up in the usual channels with nothing getting sorted.
Now to tackle them for the time you have personally wasted, and being sold an unfit product - a gift voucher should suffice
Now to tackle them for the time you have personally wasted, and being sold an unfit product - a gift voucher should suffice
- Joined
- 30 Jul 2006
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- 12,130
One has to admire anybody with so much patience and such basic needs.
I simply can't imagine why you would put up with this, perhaps you are trying to wean yourself off watching TV?
I'm not normally a patient man but on this occasion I was (not quite sure why) and just wanted the TV fixed.
After owning the Tv for nearly a year I have only just started using it really,it only got used on a Sunday and Monday when my daughter came round so probably 8 hours a week.
I don't think I have basic needs,I like my gadgets and creature comforts,my view on TV is this,when I watch a film ect I'm more interested in the film and not how good it looks,I personally think a 1080 TV looks really good,I wasn't looking for a 4k TV but this one fell into my budget and have only watched one film in 4k since having the TV.
After owning the Tv for nearly a year I have only just started using it really,it only got used on a Sunday and Monday when my daughter came round so probably 8 hours a week.
I don't think I have basic needs,I like my gadgets and creature comforts,my view on TV is this,when I watch a film ect I'm more interested in the film and not how good it looks,I personally think a 1080 TV looks really good,I wasn't looking for a 4k TV but this one fell into my budget and have only watched one film in 4k since having the TV.
- Joined
- 30 Jul 2006
- Posts
- 12,130
It would certainly make a great TV Dinner tray!Its good enough for me