Telewest, Calling in an engineer.

Heaven Can Wait · 20 Dec 2006 at 00:35

Just upgraded from 2mb to 10mb (don't know why, slower if anything) because im planning on setting up a network, decided that wired was the way to go, not a fan of messing with a wireless connection, my question is,
would it be possible to call in an engineer to bring the latest modem down, and get my connection wired upstairs? Has anyone tried this? or do they try and charge?
Was planning on doing this and buying some cat cable and running it outside to where the line comes in at the moment.

Caged · 20 Dec 2006 at 00:46

I'm pretty sure if you want someone to come to your house and move the cable that they are going to charge you. I'd be amazed if they offered that service for free.

Seft · 20 Dec 2006 at 00:48

They do publish how much it costs. I think it's £50.

I got a *very* long cat5 cable with my (new) modem, but that was as a new sign up, so you might not be so lucky.

Heaven Can Wait · 20 Dec 2006 at 00:56

Even with it being an upgrade? I figured the modem may be a little outdated now, surfboard 5100.
Will complain about the speeds etc as well and threaten to end the contract.
Failing that, I guess 50 is worth it right? seeing as its quicker than wireless and less hassle when setup?
I could always connect a wireless router to a switch anyway?

Ronaldo · 20 Dec 2006 at 01:17

just call and say ** speed is slow let them come and fix it

Caged · 20 Dec 2006 at 03:15

Heaven Can Wait said:
Even with it being an upgrade? I figured the modem may be a little outdated now, surfboard 5100.
Will complain about the speeds etc as well and threaten to end the contract.
Failing that, I guess 50 is worth it right? seeing as its quicker than wireless and less hassle when setup?
I could always connect a wireless router to a switch anyway?

How tight are you? You could do it yourself if you wanted, but £50 is probably a lot easier. Honestly they aren't going to fall for "oh while you're here swapping a modem could you drill a bunch of holes and re-run my cable thanks".

osc89er · 20 Dec 2006 at 09:34

the surfboard 5100 is more than fast enough to do 10mb broadband, and 10mb broadband will not necessarily be any faster over a 100mb wired connection than say, a 54mb wireless connection.

Curiosityx · 20 Dec 2006 at 12:26

Firstly have you tried turning it off for 10 seconds and plugging it back in.

Secondly have you tried going into the web based utility on the modem and intialising the modem?

Beansprout · 20 Dec 2006 at 12:29

Heaven Can Wait said:
Will complain about the speeds etc as well and threaten to end the contract.

YEAH!

kibblerok · 20 Dec 2006 at 12:49

won't work, you call up and complain about speeds and you'll get out a fault tech... not one that would carry out extra work like the work you request.

Plus they'll charge you a call out fee when they don't identify a problem.