• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

The AMD Driver Thread

miller745 said:
Still getting the mouse pointer going corrupt within windows with this driver.

Weird how it only started when upgrading from a 7950 to RX480.
Click to expand...

Been hearing about this mouse pointer bug, but hadn't experienced it until just now. Clicked to drag in Google Maps (Chrome) and currently looking at a black box with white dots down the right hand side. :(

I'm on 16.8.2 and have only had black screens (needing reboot) and now the mouse pointer bug when using my new screens -- a 2560x1080 (returned) and a 2560x1440 (jury still out) -- using DP1.2. On my old 1080p screen on DVI it doesn't happen at all.

EDIT: There is one more difference that may be critical: I think I've been running a dual monitor setup quite often while I try out the new screens. Could be that too.

3 days (ish) on DP hi-res @90/144 Hz = 5 black screens requiring reboot + 1 corrupted cursor.
3 weeks (ish) on DVI 1080p@60/70 Hz = 0 black screens, 0 corruptions.

Is everyone else seeing these issues on DP or DVI or HDMI?
 
Last edited:
This might not be the best place to report this, but I've started now...

Had another black screen. This time only a single 1440p@144Hz monitor on DP (freesync off) connected.

I managed to find and activate the driver reset script and saw the monitor backlight turn off (twice I think), and it made all the usual boop-beep noises, but it came back to the same black, blank screen. :( I really thought a display driver reset would've fixed it, but no.

Hardware, firmware/bios, or driver related?
 
Sounds like a possible lead issue. No idea what is up with AMD cards but they are ultra sensitive to black screens if the lead isn't of the highest quality. I had the same issues and a DP1.2 lead from Ugreen sorted my issues :)
 
Doubt my BenQ stock cable is any different to budget off the shelf cables tbh and I don't suffer from black screen.

@hardjack
Possible to try GPU in another PC? Also if you running Windows 10 try a refresh it will install Windows again while keeping your files.
 
Gregster said:
Sounds like a possible lead issue. No idea what is up with AMD cards but they are ultra sensitive to black screens if the lead isn't of the highest quality. I had the same issues and a DP1.2 lead from Ugreen sorted my issues :)
Click to expand...

Yeah, I'll try a different lead and keep my fingers crossed.

shankly1985 said:
Doubt my BenQ stock cable is any different to budget off the shelf cables tbh and I don't suffer from black screen.

@hardjack
Possible to try GPU in another PC? Also if you running Windows 10 try a refresh it will install Windows again while keeping your files.
Click to expand...

I do have another PC, so I will bear that in mind. Both machines are Win 7 though.

Had another blank screen within 5 mins of turning on PC just now. This time I connected the second monitor by DVI to see if it would have a picture, and it didn't, but it turned on with a solid purple screen (it is a BenQ so this is fitting).

I feel like I should be telling this stuff directly to AMD and not polluting this thread with my investigation...
 
hardjack79 said:
Yeah, I'll try a different lead and keep my fingers crossed.



I do have another PC, so I will bear that in mind. Both machines are Win 7 though.

Had another blank screen within 5 mins of turning on PC just now. This time I connected the second monitor by DVI to see if it would have a picture, and it didn't, but it turned on with a solid purple screen (it is a BenQ so this is fitting).

I feel like I should be telling this stuff directly to AMD and not polluting this thread with my investigation...
Click to expand...

Try the GPU in another PC mate.. I once had issues with a 7950 black screening and needed a PC reboot. It turned out to be my PSU Power Cable was faulty. Lucky enough I have a Modular PSU so i could easy test.

Do you have a modular PSU or spear Power cables in PC you could Test?
 
shankly1985 said:
Try the GPU in another PC mate.. I once had issues with a 7950 black screening and needed a PC reboot. It turned out to be my PSU Power Cable was faulty. Lucky enough I have a Modular PSU so i could easy test.

Do you have a modular PSU or spear Power cables in PC you could Test?
Click to expand...

So I've now tried a different cable between different DP ports at both ends and just had another blank screen. I don't think its the cable... other than perhaps a more fundamental problem with the DP link between GPU and monitor. Have lowered refresh to 60 Hz now, will see. Still confused why this happens only with the new monitors and not old -- could be a DP thing, a bandwidth thing (or res or refresh individually), a voodoo curse..

I do have modular PSU, but as this isn't happening under load I don't think that would be the issue. ****, you never know.

I'll put the 480 in the other PC if I can't isolate the cause of this soon. I need to know whether to RMA the screen or the RX480 soon because I move to NZ in a month. :eek:
 
This 100% gpu load issue is doing my head in now, causing all sorts of issues and lockups.

Putting the system to sleep and then switching it back on seems to solve the problem temporarily but keeps happening.

Hopefully this is fixed soon!!
 
hardjack79 said:
Still confused why this happens only with the new monitors and not old -- could be a DP thing, a bandwidth thing (or res or refresh individually), a voodoo curse..
Click to expand...

DP 1.2 or 1.3 or whatever the latest spec is most likely unless its on the VESA website as a certified cable you're taking pot luck and I've had more than a few duff ones they're ok with the older spec but just aren't up to the job with the latest. Accell something or other cables from the rainforest used to be the go-to ones as they're certified but they're often out of stock.
 
TonyTurbo78 said:
AMD got a few annoying problems to sort out right now, they might need to employ someone to give Terry in the driver dept. a hand
Click to expand...

It's a shame as I'm still having a hassle free life with the Fury, Hearing all this with Polaris is making me consider hanging back on the next purchase to see how they handle Vega's teething pains.

It's worth noting I'm not on freesync either yet.
 
nashathedog said:
Lucky you, Is it stuff you're taking with you? If not you want to get what you can now as prices are high there for PC hardware. You probably know that though.
Click to expand...

Mate,... new fancy screen (MG279Q), the RX 480, new RAM, and a bunch of small things like SD cards, etc. I'm front loading! :)

Looks like electronics are +30% on UK prices (even after the referendum result) and the consumer protections aren't as good (that might change here in future too I suppose... the referendum again).

I'm a kiwi but haven't lived there for 15 years.

In other news, I lowered the refresh rate on my monitor to 60 Hz and it hasn't crashed yet. Also about to update drivers to 16.8.3 as I've read that could help these idle crashes (despite AMD's wording on the driver notes).
 
nashathedog said:
It's a shame as I'm still having a hassle free life with the Fury, Hearing all this with Polaris is making me consider hanging back on the next purchase to see how they handle Vega's teething pains.

It's worth noting I'm not on freesync either yet.
Click to expand...

I'm on FreeSync with the Asus MG278Q and Fury X, none of the mentioned issues either. Not even the Freesync flicker.

*Touch Wood* None of it has affected me and I'm really happy about it.

Even so I hope AMD sorts it out rather quickly, they really cannot afford to have issues like this.
I can only image now badly that flicker can affect someone with Photosensitive epilepsy.
 
Last edited:
I'm loving my Fury X and freesync setup. Even more so than my trifire 290 setup by far actually haha. I only get the flicker after exiting a game so it doesn't bother me until after the cool stuff is over lol. But, I do hope they sort it soon :D
 
I had that mouse icon pointer thing happen a few times ( Rx480 using 16.8.1) I shook the mouse side to side and blew on the led light underneath and it went away after doing that about Three times over Two days.
Not saying that cured it but its not happened since in about two weeks.

With Wattman do I run it all the time/at start up or just to make the settings and then close it down ?
thanks.
 
Just had the black screen with white (active) BenQ power button issue again, then a reboot ~30 secs or so later, after clicking to change Chrome 64-bit tabs.

I bought a better DP cable from Amazon at the start of the year, after reading in here that the supplied DP is ancient spec.

Recently when this issue started, I even tried swapping DP ports on the back of my 390, no change.

Having rebooted, I've turned off hardware acceleration in Chrome 64-bit settings. Has this fixed things for others?

I have Sapphire Trixx running at Windows startup, to force a fan speed of 75% currently. Could this be conflicting with AMD drivers and causing the black screen issue above?
 
UTmaniac said:
Just had the black screen with white (active) BenQ power button issue again, then a reboot ~30 secs or so later, after clicking to change Chrome 64-bit tabs.

I bought a better DP cable from Amazon at the start of the year, after reading in here that the supplied DP is ancient spec.

Recently when this issue started, I even tried swapping DP ports on the back of my 390, no change.

Having rebooted, I've turned off hardware acceleration in Chrome 64-bit settings. Has this fixed things for others?

I have Sapphire Trixx running at Windows startup, to force a fan speed of 75% currently. Could this be conflicting with AMD drivers and causing the black screen issue above?
Click to expand...
The recent video lockups I've had (which are infrequent) I'm sure have been along the lines of solid white(ish)/black(ish)...

I'm not using Chrome I'm using Firefox...

I only tend to get them while playing Elite Dangerous. I cannot recall it happening in any other software/games really.
 
You must log in or register to reply here.
Back
Top Bottom