The nervous wait to exchange....

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Probably got no real value in complaining, but is the following worth a complaint at minimum to the estate agents?

To thin the story down, we put in an offer to a place, got told our offer wouldn't be taken seriously as we hadn't got an offer accepted for our current property as the best offer we currently had for ours was lower than asking. However, the EA for thr property we are keen on then came back to us with a "deal", they suggested we sell ours for the less offer and the vendor will accept less on thr property we wanted.

We thought great, this can be pretty easily sorted. Maybe naivety kicked in. We then proceeded to accept a lower offer on our current property, informed the EA for the new property and essentially verbally all was accepted.

Literally 20mins later, the EA for the property we are after phoned back saying, just to let us know it's going to best and final next week. We were a bit surprised I guess because we seem to have been led down a path to some sort of agreement for it to be then seemingly just forgot about and it's now just putting in normal offers to try win it....

Have we been naive ? Or genuinely have we been seen off a bit? Considering we never wanted to accept a lower offer on ours, we done it in good faith under the impression a deal could be done there and then ?

Thanks for any advice.
 
You don't have a leg to stand on unfortunately until contracts are exchanged.

There are things you could have done to help, such as asking the EA to mark it as STC on Rightmove etc, and to stop viewings, but ultimately the whole process in this country is ugly and exploitable.
 
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lemonkettaz said:
Probably got no real value in complaining, but is the following worth a complaint at minimum to the estate agents?

To thin the story down, we put in an offer to a place, got told our offer wouldn't be taken seriously as we hadn't got an offer accepted for our current property as the best offer we currently had for ours was lower than asking. However, the EA for thr property we are keen on then came back to us with a "deal", they suggested we sell ours for the less offer and the vendor will accept less on thr property we wanted.

We thought great, this can be pretty easily sorted. Maybe naivety kicked in. We then proceeded to accept a lower offer on our current property, informed the EA for the new property and essentially verbally all was accepted.

Literally 20mins later, the EA for the property we are after phoned back saying, just to let us know it's going to best and final next week. We were a bit surprised I guess because we seem to have been led down a path to some sort of agreement for it to be then seemingly just forgot about and it's now just putting in normal offers to try win it....

Have we been naive ? Or genuinely have we been seen off a bit? Considering we never wanted to accept a lower offer on ours, we done it in good faith under the impression a deal could be done there and then ?

Thanks for any advice.
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No one but you has any authority in what you sell your house for, entertaining an ask like that to surrender control is at the least naive. You sold yourself short, no one else to blame here.
Chain moves add complexity and require more patience. Try not to get locked in on one property so you can stay savvy.
 
ChrisD. said:
You don't have a leg to stand on unfortunately until contracts are exchanged.

There are things you could have done to help, such as asking the EA to mark it as STC on Rightmove etc, and to stop viewings, but ultimately the whole process in this country is ugly and exploitable.
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Truth....friends ready to exchange just got gazumped for 25k.
 
Interestingly, this place sold to a first time buyer that pulled out only a month ago...

But they couldn't trust anything else but another first time buyer... I think this was a vendor to definitely avoid, I'm still confused.
 
lemonkettaz said:
Probably got no real value in complaining, but is the following worth a complaint at minimum to the estate agents?

To thin the story down, we put in an offer to a place, got told our offer wouldn't be taken seriously as we hadn't got an offer accepted for our current property as the best offer we currently had for ours was lower than asking. However, the EA for thr property we are keen on then came back to us with a "deal", they suggested we sell ours for the less offer and the vendor will accept less on thr property we wanted.

We thought great, this can be pretty easily sorted. Maybe naivety kicked in. We then proceeded to accept a lower offer on our current property, informed the EA for the new property and essentially verbally all was accepted.

Literally 20mins later, the EA for the property we are after phoned back saying, just to let us know it's going to best and final next week. We were a bit surprised I guess because we seem to have been led down a path to some sort of agreement for it to be then seemingly just forgot about and it's now just putting in normal offers to try win it....

Have we been naive ? Or genuinely have we been seen off a bit? Considering we never wanted to accept a lower offer on ours, we done it in good faith under the impression a deal could be done there and then ?

Thanks for any advice.
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As much as this will upset someone, just request the EA to discuss wiht your buyer as due to misinformation you're no longer willing to accept the offer
 
Eeeek, time to put on our big boy/girl pants. Sellers accepted our offer after wanting £2k more, we held firm. Now the work begins.

Awaiting a quote from a recommended surveyor (keen to check out a possible leak in the roof), need to find a socilitor and get all of our ducks in a row for the checks. Exciting though :).
 
Just accepted an offer after six months on the market while the asking has fallen significantly. Fingers crossed the buyer actually has the money.

House prices in London for larger properties have been in freefall for a while.
 
Snapper^ said:
For anyone who has dealt with probate before, the estate agent is advising us that the probate has now been registered. Is this a good thing and hopefully will all be complete soon?

Been waiting for this since last July
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A month on and still nothin has changed.

Apparently the vendors are chasing the probate office each day with no luck.

Have a feeling that it will all fall through due to the mortgage offers expiring AGAIN

Why can't things like this just have some sort of timescale and not a "when it's done its done" type of attitude
 
Snapper^ said:
A month on and still nothin has changed.

Apparently the vendors are chasing the probate office each day with no luck.

Have a feeling that it will all fall through due to the mortgage offers expiring AGAIN

Why can't things like this just have some sort of timescale and not a "when it's done its done" type of attitude
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Have they had the probate decision notification via email? If so they should have got the letter a matter of days later.

If they only just made the application when you posted then it takes 16+ weeks to process at the moment for a straight forward application.
 
They made the application back in July of last year.

The vendors notified the EA last month to say they had some sort of acknowledgement from the registry office, which the EA implied was the registration.

Frustrating beyond belief as I can't do anythin my side other than emailing/ringing up the estate agent for any update.
 
July last year? That's some excessive delay.

The way we managed to get probate in the end was my wife ringing up and basically saying she's not hanging up until it was done. It got done, that was 17 weeks after the application was made and the original timeline given was 8 weeks.

Have they escalated it via their MP? That would be my route at this point, ask their MP to write to the justice secretary who overseas HMCTS.
 
The estate agent has said they've put in a complaint on the 12th May regarding it. Not sure who theyve lodged the complaint with tho.

Here's hoping it gets done soon
 
That's poor. My house was a probate house and it came through within 5 months afaik. 2 of those months overlapped with the buying process
 
Snapper^ said:
The estate agent has said they've put in a complaint on the 12th May regarding it. Not sure who theyve lodged the complaint with tho.

Here's hoping it gets done soon
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We did a complaint directly with HMCTS, literally a waste of time.

The most effective escalation route is via their MP, its a public service so there will be an accountable minister and and complaints from their parliamentary colleagues about poor service do go top the top of the pile and usually get a response/resolution very quickly.
 
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