mines been at stage 2 since 29th Feb.
got to phone them back today and massively complain as I'm a new customer and if this is how the relationship is going to start and continue i think i'll stay with O2 and pay that little bit more
I'll certainly be looking to complain and see what I can get out of them...but won't be staying with O2 as they are waaaaaaaaaaaaay too expensive when I factor in my 20% off at Vodafone.
Really disappointed with the way this has been handled, only hope is a text or something during the day to say it's been organised in store for collection.