The RAC have lost my car.

1960's film style cascading number crunching on a computer screen depicting breaking the code on the OP's new glass, with the broken code emerging suggesting the OP was a member of Dorothy's gang ;) Mildly risque, I found it amusing but it fell on stony ground :)

I guess we have to be on our best behaviour incase the Guardian's consumer affairs editor pops in.

@Rilot next time this happens can you go to the mirror instead?
 
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I swear I've used that exact same gif many times on this forum, but times do be changing I guess. Noted.


What's the latest on the newspaper(s)?
 
Guardian contacted RAC which set a fire under them. I've had contact from their chief engineer who is making things right. I'll update when I know more but it looks like I won't be out of pocket.
It's looking like RAC didn't know the screen was being replaced. I think the 3rd-party contractor did it and thought they could cover it up. Doesn't excuse no one talking to me though.
 
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Yeh, that's what I suspected had happened. At least it's all getting attention now, but you'd have thought the twitter post was enough to have motivated them already.
 
Guardian contacted RAC which set a fire under them. I've had contact from their chief engineer who is making things right. I'll update when I know more but it looks like I won't be out of pocket.
It's looking like RAC didn't know the screen was being replaced. I think the 3rd-party contractor did it and thought they could cover it up. Doesn't excuse no one talking to me though.
Yeah funny that. They're happy being awful, so long as it doesn't get publicity. It's this mindset of "it's ok so long as no-one knows" that seems to permeate modern life.
 
Just caught up on the last few days of this saga, most exciting indeed!

The issue I would have in your position, if they've broken a window and repaired it without telling you, how do you know there isn't anything else that's been broken and repaired, possibly even repaired incorrectly?

Slightly 'out there' hypothetical: through no fault of yours you cause a crash/accident due to unroadworthy suspension/brakes etc, a third party is seriously injured, your insurers refuse to cover you because (unknown to you) the RAC/their contractor also damaged the suspension/brakes/etc and did a bad repair and now the vehicle is no longer road legal. You are left on the hook for potentially £millions to compensate someone else.

If I were you, at the very least I'd have the vehicle MOT'd and professionally cleaned and charge the cost to the RAC. To be on the safe side you might want a full service and a full 'forensic' clean i.e. the kind of deep-clean performed when you suspect bodily fluids including blood have soaked into the upholstery.

Given there's broken glass in the back you could 'accidentally' injure yourself on the glass and claim compensation for the injury. Not sure if I would go that far but just a suggestion.

Do let us know if your story gets published in the guardian, should be a fun read.
 
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Just caught up on the last few days of this saga, most exciting indeed!

The issue I would have in your position, if they've broken a window and repaired it without telling you, how do you know there isn't anything else that's been broken and repaired, possibly even repaired incorrectly?

Slightly 'out there' hypothetical: through no fault of yours you cause a crash/accident due to unroadworthy suspension/brakes etc, a third party is seriously injured, your insurers refuse to cover you because (unknown to you) the RAC/their contractor also damaged the suspension/brakes/etc and did a bad repair and now the vehicle is no longer road legal. You are left on the hook for potentially £millions to compensate someone else.

If I were you, at the very least I'd have the vehicle MOT'd and professionally cleaned and charge the cost to the RAC. To be on the safe side you might want a full service and a full 'forensic' clean i.e. the kind of deep-clean performed when you suspect bodily fluids including blood have soaked into the upholstery.

Given there's broken glass in the back you could 'accidentally' injure yourself on the glass and claim compensation for the injury. Not sure if I would go that far but just a suggestion.

Do let us know if your story gets published in the guardian, should be a fun read.

I dont get this obsession with UV light and forensic deep clean. Who is to say that anything in there isnt Rilot's fluids?
 
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