Well it's approaching 4pm and not a sign of these knobs. Swore high and low it'll be before 4pm as I need to go out for a few hours. I think I'll just email their CEO/MD a scathing note and go elsewhere. It's not worth the hassle and me getting wound up any more. If this is how they operate in times where big shopping chains are going bust, then that's their prerogative. I'll still shop there as a last resort. A very very last resort.
The worst service you've ever received?
- Thread starter regulus
- Start date
Soldato
- Joined
- 24 Sep 2005
- Posts
- 20,189
- Location
- Middlesbrough
Cineworld.
Setup a DD for the unlimited card.
They didn't take my money even though I had plenty in there so there must have been an admin error.
I had no idea there was a problem until I was sent a debt recovery letter saying I own them about £60 (2 months after signing).
They didn't send a single letter or phone me to say there was a problem.
They did however send me a single email which went straight to my spam folder :/
Spoke to a guy from Cineworld and he was a right **** being rude and aggressive and saying it's not company policy to contact customers by phone or post.
Paid it off anyway and just cancelled the card.
Shower of ****s.
Setup a DD for the unlimited card.
They didn't take my money even though I had plenty in there so there must have been an admin error.
I had no idea there was a problem until I was sent a debt recovery letter saying I own them about £60 (2 months after signing).
They didn't send a single letter or phone me to say there was a problem.
They did however send me a single email which went straight to my spam folder :/
Spoke to a guy from Cineworld and he was a right **** being rude and aggressive and saying it's not company policy to contact customers by phone or post.
Paid it off anyway and just cancelled the card.
Shower of ****s.
Soldato
- Joined
- 10 May 2004
- Posts
- 13,064
- Location
- Sunny Stafford
Some good stories here. I can concur with the British Gas woes. I cancelled my BG account about 3 years ago. They tried to give me a £75 incentive to stay with them but I declined and they seemingly cancelled my account ok. Then, BG gave me silent calls EVERY DAY for a WHOLE YEAR. Sometimes more than once a day. E.g. my phone would be buzzing while I was on an Alton Towers ride 
Finally I sent them a strongly worded letter and they packed it in pretty sharpish. Bad PR if you ask me.
Yodel Neighbourhood - bunch of lying basts. E.g. tracking will say that there was no one at the door at your work's address, try again tomorrow, when my work's building has its own post code with a parking bay labelled DELIVERIES with a fair amount of CCTV coverage. Another example, tracking shows up as delivered ok but no item and no calling card. Ended up having to check adjacent houses (4 houses adjacent to me) and it was at one of theirs instead.
NTL before they became Virgin - going back to 2002/3 here. Phone hold queues for sales and technical were astronomical. Was vastly improved when they became Virgin. The only problem I had since Virgin was I was still paying £25/month for their medium broadband package where new customers were reduced to £20/month for the same line speed. When I finally realised after about a year, I phoned up sales and was able to transfer to the new tariff. Their reason why I was still paying £25 was because I was on an "old contract". I consider it unfair that I had to pull my finger out though to change the bill where new customers didn't.
Finally I sent them a strongly worded letter and they packed it in pretty sharpish. Bad PR if you ask me.Yodel Neighbourhood - bunch of lying basts. E.g. tracking will say that there was no one at the door at your work's address, try again tomorrow, when my work's building has its own post code with a parking bay labelled DELIVERIES with a fair amount of CCTV coverage. Another example, tracking shows up as delivered ok but no item and no calling card. Ended up having to check adjacent houses (4 houses adjacent to me) and it was at one of theirs instead.
NTL before they became Virgin - going back to 2002/3 here. Phone hold queues for sales and technical were astronomical. Was vastly improved when they became Virgin. The only problem I had since Virgin was I was still paying £25/month for their medium broadband package where new customers were reduced to £20/month for the same line speed. When I finally realised after about a year, I phoned up sales and was able to transfer to the new tariff. Their reason why I was still paying £25 was because I was on an "old contract". I consider it unfair that I had to pull my finger out though to change the bill where new customers didn't.
NTL (as they used to be) win it for me. Got time off work and they never showed up. Called and yelled, they rescheduled. This time the wife took a whole day off work....didn't show up again. More yelling. 3rd time lucky - an engineer showed up and messed around, then decided he needed his supervisor. Vanished for hours. Came back, got it working and left. I was so relieved I didn't check it was working OK.....turns out we were running the lowest service available instead of the one we wanted. More yelling. 
Out in the States a few years ago. Went into a Dunkin' Donuts for a snack & a coffee.
The locals in front of me got served quickly, but me speaking to them in my best South East Essex Accent asking for 6 Donuts & 3 Lattes, I may as well gave them the order in Swahili! It took them 20 minutes to make 3 drinks as most of them did not know how the latte machine worked. I could've got the lattes quicker from the Starbucks next door, but I don't do Starbucks.
Here = Admiral Car insurance back in 2006. Took 2 weeks to send me my updated certificate of insurance when I bought my last car. fast forward to this year, you can print off a copy online now but had the gall to charge me £100 just to change the car details online & when I bought my new car in February this year. Last straw folks, I've been loyal to them for over 15 or so years so renewal is going to be with someone else methinks.
The locals in front of me got served quickly, but me speaking to them in my best South East Essex Accent asking for 6 Donuts & 3 Lattes, I may as well gave them the order in Swahili! It took them 20 minutes to make 3 drinks as most of them did not know how the latte machine worked. I could've got the lattes quicker from the Starbucks next door, but I don't do Starbucks.
Here = Admiral Car insurance back in 2006. Took 2 weeks to send me my updated certificate of insurance when I bought my last car. fast forward to this year, you can print off a copy online now but had the gall to charge me £100 just to change the car details online & when I bought my new car in February this year. Last straw folks, I've been loyal to them for over 15 or so years so renewal is going to be with someone else methinks.
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Worst service would be a company selling through Amazon. I ordered 3 lots of metal shelving for my garage. One part was misshapen and the shelving would not fit together. I took a photo of the part and asked for a replacement. The replacement part arrived but it's not the part that I need. I have asked for a replacement part included a photograph 3 times of the part I need and they still have not managed to send me the correct part.
My next step is too take a video showing my dissatisfaction and send it to them via Amazon.
My next step is too take a video showing my dissatisfaction and send it to them via Amazon.
- Joined
- 2 Aug 2004
- Posts
- 5,570
- Location
- London
My managing agent.
I have chased them for the last two weeks for my water bill statement.
They still haven't sent it to me and can't check the system.
I'm the one trying to give them money :/ and they whinge about people not paying things?! Its a wonder why!!
BB x
I have chased them for the last two weeks for my water bill statement.
They still haven't sent it to me and can't check the system.
I'm the one trying to give them money :/ and they whinge about people not paying things?! Its a wonder why!!
BB x
Soldato
- Joined
- 11 Oct 2008
- Posts
- 3,833
- Location
- London
Anything and everything to do with BT.
The worst case was trying to negotiate a £5,000 disconnection fee for telephone and ISDN connections which were more than a decade old. Suffice to say the Swear Jar was overflowing after that meeting.
The worst case was trying to negotiate a £5,000 disconnection fee for telephone and ISDN connections which were more than a decade old. Suffice to say the Swear Jar was overflowing after that meeting.
This is almost word for word what happened to me with Vodafone. Except I pushed it to court, gave the courts all the paperwork I'd collated in relation including a statement from my bank saying that Vodafone had never attempted to take the money despite sufficient funds.
Ruled in my favour and ordered Vodafone to cancel the debt and pay me £250.
Not me personally, but a friend had a machine from them. Oh the fun he had dealing with them. Glad I'd already started building my own machines by then
Man of Honour
- Joined
- 29 Mar 2003
- Posts
- 57,693
- Location
- Stoke on Trent
Mine was with the company I worked for - Hotpoint (Indesit. Ariston & Creda).
Because of my job I had a direct line to the Manager of the service department but even then I ended up getting in touch with Watchdog.
Because of my job I had a direct line to the Manager of the service department but even then I ended up getting in touch with Watchdog.
Soldato
- Joined
- 19 Feb 2012
- Posts
- 4,409
Halifax without a doubt!!
I went 2p overdrawn while at school, they charged me £60, i didnt online bank at the time so didnt realise i had gone over. they then charged me another £60 for being £60.02 overdrawn and then i received 2 letters at the same time saying iam overdrawn. went into the branch, kicked up a fuss they cancelled both charges and then i tried to close my account. took 3 months and in that time they still transfered money to my mums account despite me receiving a letter saying that it was closed, they then charged me £60 overdrawn fee so i was £180 overdrawn, took me 3 months to "close it", but its still open and I have £3.31 in there now due to interest.
I went 2p overdrawn while at school, they charged me £60, i didnt online bank at the time so didnt realise i had gone over. they then charged me another £60 for being £60.02 overdrawn and then i received 2 letters at the same time saying iam overdrawn. went into the branch, kicked up a fuss they cancelled both charges and then i tried to close my account. took 3 months and in that time they still transfered money to my mums account despite me receiving a letter saying that it was closed, they then charged me £60 overdrawn fee so i was £180 overdrawn, took me 3 months to "close it", but its still open and I have £3.31 in there now due to interest.
Associate
- Joined
- 4 Jun 2007
- Posts
- 2,292
- Location
- South Wales
Halifax have NEVER charged £60 for going overdrawn, used to £28, that and if you were at school they wouldn't have allowed your account to go overdrawn anyway as it is credit...they would have just refused any transaction that would have taken you over.
UK Government!
Doesn't matter who I vote for I never get what I want!
Even worse, I get no choice about whether I pay for it or not, the money is taken from me anyway and if i don't pay I get (metaphorically speaking) beaten up by the gang lord enforcers!
Think about it!
Doesn't matter who I vote for I never get what I want!
Even worse, I get no choice about whether I pay for it or not, the money is taken from me anyway and if i don't pay I get (metaphorically speaking) beaten up by the gang lord enforcers!
Think about it!
Associate
- Joined
- 27 Dec 2008
- Posts
- 754
Spent £6k on what was then quite a nice second hand car, and was promised one or two additional things along with the sale. When I went back into the office (which was quite a long drive from where I live), the owner / boss was totally uninterested in cs, and was generally rude. Should have gone for the toyota instead.