No personal contact at Amazon, it all goes through ticketing. We were given a contact when Amazon direct were looking at product, another contact for Amazon shipping, another contact for SFP, but no direct contact for controlling the listings. We have the distribution rights for the products in the UK but I don't want to fall foul of some sort of EU directive where I'm blocking the rights of other sellers who are selling direct to consumers as our agreements are for distribution. Finally made some progress with the listing updates, I seem to now have SFP on my account to try even though I don't qualify for it with my RM account or Amazon shipping so I've duplicated a product to risk selling to get the sales and get the badge for Prime, if they flag it then I've not really lost out and they can patch another hole in their broken system which my competitors seem to be allowed to abuse.