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I know. I don't have the patience anymore. People make me mental.
This Business and Moment...
- Thread starter randomshenans
- Start date
End User Support I am guessing? Haven't done it in a number of years, I am pretty fortunate whilst I still do a 'support' element, I only deal with technical people as a rule, some of the technical people are fairly daft but at least they generally comprehend more than your average user.
Yep ticket today, marked super duper urgent, big boss customer so passed up as per our escalation...
"Dave has said he can't email the [email protected] email, this is very poor we have several things going we've had to cancel due to this, investigate and keep me informed".
My response as I'm somehow involved in the senior customer boss escalation chain was "please can you ask Dave to email the [email protected] email which is what it has always been as we've never had .org.uk as an email domain"
Radio silence since, bet be wished he didn't 'cc in most of his managers....I may have bit reply all.
I know were on lockdown and not BAU but seriously! This went passed x2 lots of support line...
"Dave has said he can't email the [email protected] email, this is very poor we have several things going we've had to cancel due to this, investigate and keep me informed".
My response as I'm somehow involved in the senior customer boss escalation chain was "please can you ask Dave to email the [email protected] email which is what it has always been as we've never had .org.uk as an email domain"
Radio silence since, bet be wished he didn't 'cc in most of his managers....I may have bit reply all.
I know were on lockdown and not BAU but seriously! This went passed x2 lots of support line...
I don't generally have to deal with anyone (Management Accountant), but i'm taking the lead on this implementation so had to help one person create a login.
The one issue with home working. In the office i could've just done it for them!
The one issue with home working. In the office i could've just done it for them!
I just don't know how she had the patients to do all that.
First career change since 2006, I left my post of 8 years back in Jan from IT/Technical and am finding this new role an environment that isn't quite "me" if that makes sense. The universe has a plan though for everything and due to this a couple of new opportunities have come up in another sector and I'm really amped to see where this leads. Had I not changed back in Jan, I'd not have come across these now.
I look back over those 8 years in the previous place at what I'd achieved, the connections I'd made and everything else in between and realise that there's a lot there to be thankful and/or proud of and many of these have helped me in the initial stages of the recent opportunities.
Having contracted for many years too before the last place and always having really positive interview feedback I realised that the vast majority of employers look for integrity and honesty above all else. I have always been myself at interview and just spoken to whoever was on the other side as if we were having a conversation between people who have known each other for a long time.
However I am done changing around now, this is the last change and it's for the long run. Maybe this will be it?
Let's see!
I look back over those 8 years in the previous place at what I'd achieved, the connections I'd made and everything else in between and realise that there's a lot there to be thankful and/or proud of and many of these have helped me in the initial stages of the recent opportunities.
Having contracted for many years too before the last place and always having really positive interview feedback I realised that the vast majority of employers look for integrity and honesty above all else. I have always been myself at interview and just spoken to whoever was on the other side as if we were having a conversation between people who have known each other for a long time.
However I am done changing around now, this is the last change and it's for the long run. Maybe this will be it?
Let's see!
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I've been in technical IT roles for 15 years ish and recently gone into enterprise architecture which is completely different for me, i have found 5 months in that i do miss some of the tech stuff, not getting hands on is strange. Just have to give it time i find, as i get more comfortable in this role i will no doubt not miss the old techy stuff so much
Architecture is boring I find, much prefer doing. I've actually been thinking about this recently, beyond my delivery role I think I may go into management. Most of our managers are ex engineers and I've always had good people management skills.
One thing i have found different is thinking of things from a business side of things and thinking of the wider business solutions rather than my one little area (used to be a DBA). I do find myself being reminded to not be to technical. As a career i think it's the right direction, it's certainly a move up, not massively in pay but still pretty decent and has lots of oppertunities. Training is good too, was supposed to be getting my TOGAF cert if it wasn't for the lockdown. I was offered a team lead role but it just seemed to be a bit dead ended. Must admit i m not sure where i go from here, i am working for a good company thats a 5 minute walk away from the house, offers training and yearly pay rises / bonuses so i think staying in the same company is good. Maybe architect lead is the only step up. i am quite ambitious so will get to where i can
I'll probably end up going into the Architecture role myself, it's fairly inevitable for me, although I have turned down a few SA roles thus far because I am happy. I did Pre-Sales for a while and have done Management and I always end up back as Professional Services / BAU as a die-hard techie, I guess I am just not ready to give up the skills yet, maybe in 10+ years I will be. Fortunately the company I am at is getting more and more interesting projects through the door and work with the vendors closely and it pays well above average so nothing to gain by moving at the moment.
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Good luck @mrk and definitely the way to look at things.
I found I used to love the doing, but as I've got older I much prefer the management of people and making them do the doing lol maybe I'm just a lazy **** now ha but i just enjoy it more.
I found I used to love the doing, but as I've got older I much prefer the management of people and making them do the doing lol maybe I'm just a lazy **** now ha but i just enjoy it more.
- Joined
- 11 Sep 2009
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- France, Alsace
I was sent a linkedin message today about a desktop support engineer contract today... erm, nope. Thanks. I love when people don't pay any attention at all to the person.
I get this all the time, I used to be a Software Developer back in 2010, to this day I get daily requests for Senior Developer roles, it's mind boggling.
Same.
Get messages about first line support jobs... My profile is set to not looking for work and I haven't done first line support for over 10 years.
Cheers! It's still early days of course but we shall see what happens over the next week or two. You know those times when you absolutely know something is for you or not? If you meet someone new you know if you will get on with them or not and so on? It's that gut feeling and general aura about everything. I always trust my gut but sometimes we gotta take risks to see what fits our person and lifestyles. I was in a position to take a risk and took it in this instance.
My old role may have been IT but it was IT by title and the scope of the role was broad.
One day it may have involved IT support to full on server maintenance and then the next day I'd be the technical lead of projects in charge of managing end to end and that the budget is followed by suppliers, contractors, civil engineering etc.
Drawing plans on where I wanted ducting for the network, power, ANPR cameras etc for new tech going in to improve the business. Or where to plant outdoor comms cabinets to serve fibre to that area of the site future proofing for the next project be it ANPR, CCTV or WiFi AP upgrades etc.
Or the time I deployed a small army of Raspberry Pis to display public and internal facing service stats, planning it all out and seeing people use the system was great.
That role was hands on but also involved managing stuff which I liked the combination of.
That's the kind of broad variation I really like, being a key part form start to finish rather than just one small element that does a small bit that gets "uploaded" to the bigger picture if that makes sense.
I get the gut feeling that these new opportunities will involve various elements of the above which is why I'm quite excited!
Let's see what happens.
My old role may have been IT but it was IT by title and the scope of the role was broad.
One day it may have involved IT support to full on server maintenance and then the next day I'd be the technical lead of projects in charge of managing end to end and that the budget is followed by suppliers, contractors, civil engineering etc.
Drawing plans on where I wanted ducting for the network, power, ANPR cameras etc for new tech going in to improve the business. Or where to plant outdoor comms cabinets to serve fibre to that area of the site future proofing for the next project be it ANPR, CCTV or WiFi AP upgrades etc.
Or the time I deployed a small army of Raspberry Pis to display public and internal facing service stats, planning it all out and seeing people use the system was great.
That role was hands on but also involved managing stuff which I liked the combination of.
That's the kind of broad variation I really like, being a key part form start to finish rather than just one small element that does a small bit that gets "uploaded" to the bigger picture if that makes sense.
I get the gut feeling that these new opportunities will involve various elements of the above which is why I'm quite excited!
Let's see what happens.
Sounds like a really good job, is it a smaller company you work for ? I see some job adverts where they want a lot of stuff in the role. I've been in and around a company with about 500 or so IT staff onsite so a lot of the roles tend to be very specific
Oh that was my old role! My current role is a different sector altogether and the new opportunities are different once again but hark back to what I liked about my old role. The old role was for a ferry company with 6 busy ports and several vessels. When I first started the old role my duties were indeed very specific but as the 8 years went on I gained more and more experience and started doing the hands on stuff, taking lead and so on.
My current role is very specific however, and the more time I've spent doing it the more I've seen and realised that it is a role that people have joined to then leave a few years later in order to progress from whether it's pay or ambition etc. I am not in my 20s any more, I want a role that I can grow with and in an organisation that not only looks after its people, but the other way round too!
My current role is very specific however, and the more time I've spent doing it the more I've seen and realised that it is a role that people have joined to then leave a few years later in order to progress from whether it's pay or ambition etc. I am not in my 20s any more, I want a role that I can grow with and in an organisation that not only looks after its people, but the other way round too!
- Joined
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- 14,064
- Location
- France, Alsace
Currently sat in an end to end demo of some shipping software the company I work for are looking to purchase. The company we're looking at is apparently a world leader, and nothing we want will be a problem, yet the cost is apparently 1.5m and will take 12 months to deliver. Then it's 500k a year as a saas model... yet it looks HORRIBLE! I get the shipping and logistics space is complicated, and our use case is extremely complicated (regulations on stuff like shipping human tissue etc is mad) but it's just such a horrible UI. It looks like it was designed 10yrs ago and just is like eye AIDS.
Why is it that when software becomes more complicated, it seems to always become ugly and clunky AF?
Why is it that when software becomes more complicated, it seems to always become ugly and clunky AF?