Check if they've signed it with a name as you might be able to contact them directly, I've done that with support tickets before
There's also the possibility that they have the grand total of 1 person manning that generic mailbox to make them look more of a pro setup than they actually are.
As for the lazy teenager thing, to be honest I was like that at the same age, wasn't interested in getting a summer job as I wanted some time to relax, plus I was quite introverted and most summer jobs tend to be customer facing. To be fair I didn't moan about having no money though.
There's also the possibility that they have the grand total of 1 person manning that generic mailbox to make them look more of a pro setup than they actually are.
As for the lazy teenager thing, to be honest I was like that at the same age, wasn't interested in getting a summer job as I wanted some time to relax, plus I was quite introverted and most summer jobs tend to be customer facing. To be fair I didn't moan about having no money though.