Speaking of absolute numpties, just had a cracker from Eon. Had them as the gas & electricity supplier for a flat I owned from 2015-2017. On the day I moved out I called them with final meter readings, paid the final balance and told them we’d be parting ways…or so I thought.
Until Saturday when the postman puts a letter through my door from a debt collector, that had apparently bought the debt from Eon for the supply of gas & electric between the 16th November and the 24th December 2017. Which is interesting as this is the first I’ve ever heard of this bill, and seeing as I completed on the sale of my property and moved out on the 15th November 2017, I can’t quite see how I was ever responsible for paying this.
So I spent about 3 hours trying to get through to someone at Eon, and when I finally get through the operator explains that they’ve had some sort of system malfunction that means they’ve somehow decided that whoever’s assigned on their system as previously responsible for a property, now all of a sudden has somehow owed them money for the last four years. They’ve apparently done this to thousands of ex customers, and their call centres are inundated with back to back calls of people (understandably) raging about his
So, their social media’s a dumpster fire right now. One guy’s complaining of being chased over an outstanding bill for the supply of gas and electricity from 4 years ago to a property he moved out of 11 years ago.
I mean, how does this even happen? A billing system somehow manifests fictitious bills, that go straight to being sold to debt collectors? I’m wondering whether they’re trying to hide a scam stemming from a massive data breach by describing it as “a software fault….”
