Caporegime
Last time I used Thomas Cook would have been the second time I went to Japan in 2010. We actually ended up stuck out there for a few extra days due to the Icelandic volcano shutting down European airspace. The tour manager was excellent and I couldn't fault how everything was handled in anyway. In fact the experience gained in that trip probably helped a lot in getting confidence for travelling there again self organised after that
I remember that, I was actually in the air back from HK when it happened, landed, got home in the evening, went straight to bed and woke up to find out what had happened. If we had caught the flight after we would've either been diverted to Spain or something. Was very lucky.