Dont worry about 1 negative feedback. Its quite easy to tell the guys an idiot and whatever he puts you can leave a reply, so your customers will see that it wasn't deserved. Plus after a year your feedback will show as 100% again.
Thoughts on this ebay reply...
- Thread starter SixTwoSix
- Start date
I have seen countless examples of feedback replies calling the buyer a moron, a liar, etc posted after the neg, the way it is phrased comes across as hostile, and the fact is, their customer service must be awful. These are companies I will never shop with. I have and still shop with companies which I have had no issues with, since it all depends on what they are selling. I have one seller that I buy Mail Lite envelopes from (Usually around 2-3 thousand of them in one go) who have 80 or so negs in the past month (their feedback is 500K) all for the same sort of things, poor quality items. Although I would never buy those items, they have been flawless for me with my bags!
Soldato
- Joined
- 4 Apr 2003
- Posts
- 8,116
please do go get a police crime ref number and ebay will remove the feedback if unreasonable.
Soldato
- Joined
- 31 Mar 2006
- Posts
- 6,606
- Location
- Sydney Australia
I'd advise him that you've gone to the police and now have a crime reference number.
I have escalated the claim in Paypal, will provide them with copies of his messages and proof that i'm willing to give a refund once I get the comic back.
Nice surprise from Paypal, they gave me an option to issue a refund once the item is returned, basically means that he only gets his refund when I confirm the item has been received, nice to see the ball in my court for a change, normally the buyers get shafted.
Make sure if the item is damaged and you are making a claim against Royal Mail that he send the item back in it's original packaging else you will not be able to claim with Royal Mail.
If he sends the comic back in a different packaging then you will not be able to make a claim and Ebay / Paypal will refund him if he can prove you received it.
If the buyer sends the item back normal post with no signature then you can say you never got it back. He then has to provide Paypal or Ebay with proof of postage and he will lose the case.
I recently sold a laptop on ebay and the buyer claimed it got damaged by RM and sent it back to me using a different box and disposed of the original. I was therefore unable to make a claim against RM and Ebay refunded him although I did everything to argue my case.
Unfortunatley I am too honest and when the laptop came back the courier left it round the back of my house with no signature. I could have easily said that I never received it.
My wife keeps saying 'why don't we start and ebay business' but she is blissfully unaware of the small percentage of moron's out there who try and scam you.
Don't the post office weigh items sent RD and SD? I'm thinking an empty envelope weighs less that a comic with or without packaging. Should be simple enough to prove *if* the weight was recorded by the PO and not just used to gauge the price and discarded?...
Either way the buyer sounds like a prize tool. All this for a couple of quid! He really must have nothing else to do.
Either way the buyer sounds like a prize tool. All this for a couple of quid! He really must have nothing else to do.
If the weight isn't actually stated, it depends on the price threshold. It could be £2 to post something up to 1KG, for example, in which case the price is no use to the OP. If it's more fine-grained than that then it could come in handy to work it out.
Its in weight bands. 0>100, 101>250 etc.
The weight is put on the receipt itself at the post office though.
Date & Time:
Session ID:
Dest:
Quantity:
Weight
At the top of the receipt in that order.
In that case the price of postage for an empty envelope should be a fair bit less than for an envelope with even a moderately sized comic. OP could have the buyer by the balls after all?
Problem is proving to eBay. They simply do not care. They have the tracking number, thats all they care about.