Tips for Contacting Facebook Support

radderfire

radderfire

radderfire

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Joined
24 Sep 2007
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I've had my Facebook account suspended by their technology after promoting the Amazon Fire TV Stick on a business page a few times. I could see no reason for the initial warning, so tried making amendments and reposting, which was a mistake as I've now had the account suspended.

I went through the procedure of replying to their e-mail, explaining why I shouldn't have been suspended. This was over a week ago, and I've heard nothing. I've also tried going through the Facebook help pages and filling in a contact form. Currently they seem completely unresponsive and uncontactable because I can't get into my ac.

Has anyone got any tips as to how I can get this resolved? How can I contact them?
 
Stand on the corner of your street bare foot with a peanut butter sandwich in your underwear while balancing a carrot on your head.. hold a sign saying “fb support required”..

someone will find it funny and post a photo of you on fb, it will go viral and bingo.. fb support will see it!
 
radderfire said:
I've had my Facebook account suspended by their technology after promoting the Amazon Fire TV Stick on a business page a few times. I could see no reason for the initial warning, so tried making amendments and reposting, which was a mistake as I've now had the account suspended.

I went through the procedure of replying to their e-mail, explaining why I shouldn't have been suspended. This was over a week ago, and I've heard nothing. I've also tried going through the Facebook help pages and filling in a contact form. Currently they seem completely unresponsive and uncontactable because I can't get into my ac.

Has anyone got any tips as to how I can get this resolved? How can I contact them?
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All the channels for £50 a year?
 
radderfire said:
I've had my Facebook account suspended by their technology after promoting the Amazon Fire TV Stick on a business page a few times.
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Pretty sure that Amazon are quite a big company that can afford to promote their own firestick. I'm sure they'll appreciate the free advertising though!
 
john_smith said:
Was it just the hardware you were promoting or the software it came bundled with?
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Just the hardware. I think the reason I got suspended was I used the text "stream free films" but I'm guessing. What's bothering me is that the account has been suspended for no good reason, but then they don't reply to the case appeal e-mail they send you. Then you can't contact them another way, because all the support requests are done by logging in to Facebook. They lock you out, and then provide no way of contacting them. I would have expected better than this.
 
As far as I'm aware the Amazon Fire TV Stick does allow you to legally stream some free films, hence the use of the text "stream free films". However, I expect Facebook has a big problem with illegal streams being promoted, hence I have run into this problem, and "their technology" intervening. What was annoying was it told you that the post had been removed, but not that there was the risk of suspension if you tried it too many times, which I did because initially I couldn't see what the issue was.
 
OP, what I’m hearing is “My account got banned for advertising something I shouldn’t, and I can’t get hold of Facebook to appeal”


I recognise it’s frustrating, but from a 3rd party perspective, can you see the issue?



Facebook will make it intentionally tricky to find support. Maybe you could find an email online of some kind?


I imagine it’ll take weeks to resolve, rather than hours or days like you’ll hope :/
 
MrRockliffe said:
OP, what I’m hearing is “My account got banned for advertising something I shouldn’t, and I can’t get hold of Facebook to appeal”
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No, there was nothing wrong with what I advertised, but it triggered their automated systems in error.

Now I'm locked out and I cannot find any way to contact them whatsoever. This is very poor. The company has billions of dollars yet they are totally uncontactable in terms of support. It's hopelessly bad.
 
radderfire said:
No, there was nothing wrong with what I advertised, but it triggered their automated systems in error.

Now I'm locked out and I cannot find any way to contact them whatsoever. This is very poor. The company has billions of dollars yet they are totally uncontactable in terms of support. It's hopelessly bad.
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Yes its literally impossible to contact FB, I don't know why you think its even plausible - SLIGHTLY more likely if your page is blue ticked and you're paying a monthly fee - also you're unlikely to get a human to look at it under 25k followers.

Are you blue ticked ?
 
Combat squirrel said:
Are you blue ticked ?
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No. What is also annoying is that they have stated the ac gets deleted after 180 days. It's now been 19 days since the initial suspension and no e-mail reply from them. I am very surprised a multibillion dollar company is so bad at basic communication. I mean, maybe you could take a few hundred million and make sure you have some basic customer service!!
 
radderfire said:
No. What is also annoying is that they have stated the ac gets deleted after 180 days. It's now been 19 days since the initial suspension and no e-mail reply from them. I am very surprised a multibillion dollar company is so bad at basic communication. I mean, maybe you could take a few hundred million and make sure you have some basic customer service!!
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It's more the opposite. Staff are expensive, and end-users generally aren't paying at all - the value per person is extremely low.

It's totally intentional, they have no interest in dealing with enquiries, complaints, appeals etc, it's just a waste of money for them as a business. And avoiding unnecessary expense is one way of becoming and remaining a multibillion dollar company.
 
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radderfire said:
No. What is also annoying is that they have stated the ac gets deleted after 180 days. It's now been 19 days since the initial suspension and no e-mail reply from them. I am very surprised a multibillion dollar company is so bad at basic communication. I mean, maybe you could take a few hundred million and make sure you have some basic customer service!!
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Take a few hundred million to give some no-one access to the account they used to flog a pirate stick lol
 
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