Tips for Contacting Facebook Support

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radderfire said:
No. What is also annoying is that they have stated the ac gets deleted after 180 days. It's now been 19 days since the initial suspension and no e-mail reply from them. I am very surprised a multibillion dollar company is so bad at basic communication. I mean, maybe you could take a few hundred million and make sure you have some basic customer service!!
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But you misunderstand what FB is - they are not there for us - we are their product, using the website is what makes them money, they don't care that much what you do on it, least of all if any of us has beef - use it sparingly & tentatively because if it goes wrong, game over - easier to start a new page selling stuff than recover an old one.

The batteries in the matrix don't complain if the goo is too warm or too cold, you are their livestock, FB's cattle.
 
make a new account (use different browser/device etc if you cant log out) possibly using a vpn as sometimes it will just reban you for trying to evade a ban.

buy meta verified, this gives you access to their support portal so you get to talk to a real person via their online chat, hopefully you can get it sorted.

Help Center

help.instagram.com help.instagram.com
 
radderfire said:
I've had my Facebook account suspended by their technology after promoting the Amazon Fire TV Stick on a business page a few times. I could see no reason for the initial warning, so tried making amendments and reposting, which was a mistake as I've now had the account suspended.

I went through the procedure of replying to their e-mail, explaining why I shouldn't have been suspended. This was over a week ago, and I've heard nothing. I've also tried going through the Facebook help pages and filling in a contact form. Currently they seem completely unresponsive and uncontactable because I can't get into my ac.

Has anyone got any tips as to how I can get this resolved? How can I contact them?
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The problem here is that these companies are not accountable to anyone.

When the UK police can't get in touch with them, what do you expect for an ordinary citizen?

You are less than nothing to them.
 
A question for anyone that's had their account suspended by Facebook's AI (incorrectly!). Once you've replied to the automated e-mail they send you telling you to appeal, how long after would you expect to hear back from them? I replied weeks ago, and a few more times for good measure, and I've heard nothing. I'm just wondering if it takes them a long time, or if I have not heard by now it means that my reply has not got through and I'll never hear anything.

After 180 days it says my account will get deleted, and I'm trying to avoid that if possible.

Thanks
 
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