"Titan Accelerator" Problems Should I Return?

chalkywhyte · 18 Dec 2008 at 20:54

Hi everyone first post. Just like to start by saying hello.

Ok so i ordered a "titan accelerator" on monday.I ordered this when it was on the "this week only". It arrived yesterday and i got it out today. Imagine my shock before i'd even turned it on when there was no arctic cooler in there just the stock intel fan. And they have changed the power supply to the corsair vx450 now to be honest this is prob a better power supply than the stealthstream 500w so wasn't too bothered there.
The case fans either aren't plugged in or don't work. (i've not really got much clue about pc inards so don't know the problem there)

And to top it all off the pc won't even start it just keeps on BSODing.
I got into the bios and noticed that the fsb is 333 which by my calculations is
2.99. I thought it was supposed to be 3+.(Should be with an arctic)

I bought this before they changed the parts over to the vx450 and no cooler.

Should i just send this straight back or shall i try get it working?

No matter what i'll defo be on the phone tomorrow.
I've packaged the case in all its original packaging and its ready to go back.

Any advice anyone?

TIA

RJC · 18 Dec 2008 at 21:00

Give them a call first thing like you mentioned - they might be able to talk you through a few things

chalkywhyte · 18 Dec 2008 at 21:03

Thanks for the quick reply. Shall i just leave it then? Like i say i don't know much about inards and don't want to mess anything up.

RJC · 18 Dec 2008 at 21:10

chalkywhyte said:
Thanks for the quick reply. Shall i just leave it then? Like i say i don't know much about inards and don't want to mess anything up.

No probs, Leave like that until you spoken with them tomorrow,
Some of the Dons who moderate the forum work for Ocuk and sometimes look in and might see this thread and let you speak directly with them.
In the past Ocuk have been very good

chalkywhyte · 18 Dec 2008 at 21:16

Thanks again. I'll leave it as is then.

Was really looking forward to getting this up and running tonight aswell.

Locky · 18 Dec 2008 at 22:17

Hi there, Sorry to hear that your system isn't as you wanted, Give us a call on the system support line and we should be able to fix any problems,
That may of been an error in the build which resulted in not being fitted with the artic cooler, which I can send out to you if you feel ok to fit this yourself.

chalkywhyte · 18 Dec 2008 at 22:31

TiZoR said:
Hi there, Sorry to hear that your system isn't as you wanted, Give us a call on the system support line and we should be able to fix any problems,
That may of been an error in the build which resulted in not being fitted with the artic cooler, which I can send out to you if you feel ok to fit this yourself.

Hi Tizor thanks for the reply, I've never did it before so wouldn't be very confident in fitting it myself.
Could the system be BSODing because the case fans aren't working/plugged in?
Would returning the system be at a cost to me? and what would the timeline be roughly for getting it back.

TIA

Locky · 18 Dec 2008 at 22:49

No the system would be collected by us, As for fitting the cooler its very easy to do.

The case fans was plugged in as they get Qc checked, they may have been dislodged in transit.

There is a few days waiting on the repairs at the moment, we are VERY busy this time of the year.

chalkywhyte · 18 Dec 2008 at 22:55

So i'll be looking after xmas then?

Swi1ch · 19 Dec 2008 at 02:43

If you can provide a bit more info, people on here can try and help you whilst you wait.

When does it BSoD? Can you get into Windows? In fact, did you buy it with Windows installed?

Also, I doubt the case fans don't work or OC would have swapped them out before shipping them to you. The one's that arn't running, did you connect them up yourself?

If the board can help you it'll be much quicker for you to get up and running, and if Tizor can ship you the 7 Pro, it really isn't taxing to install.

chalkywhyte · 19 Dec 2008 at 10:34

I can't get through to support at all this morning. They must be very busy or know i'm calling and put the phone off the hook LOL.

EDIT: Just got through they collecting it today. Thanks for your help guys.

chalkywhyte · 19 Dec 2008 at 11:00

Oh and before i forget TiZoR. I'm sure the dust filters were missing from the case aswell, Or do you not get them with it?

Thanks again.

chalkywhyte · 20 Dec 2008 at 17:23

Ok everyone while this is off getting sorted i was thinking of ordering some extra bits to add to it for when it comes back.

I was thinking of adding a couple of intake fans to the front of the antec 300 case. And also adding a spare dvd rewriter i have in my old system.

So before i order just wanted some advice.

How much would my system benefit from adding a couple of these to the front of the case?

Sharkoon Silent Eagle 1000 120mm Fan - 3/4 Pin.

And also would they help me to maybe get a little more overclock out of it?

TIA

Chalky