Toyota and Lexus - Same company different attitude to customers

I'd be peeved, but even more peeved if my car got pinched using this method while I was arguing with Toyota.

I'd pay up and consider under paying on the next service, or something else similarly awkward, but most likely would suck it up and move on.
 
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tom_e said:
Their plan has worked ;) :D
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But has it?

I'm not an expert in such things but I would assume the profits on a new car are greater than a second-hand one (in this instance, I mean). If I now only buy second-hand Lexus, surely I'm giving them less money and then expecting/getting the premium customer service?

marinersfan said:
Have you tried another Toyota dealer?
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Yes, it appears to be Toyota "policy" the other dealer in the area wanted to charge the same too.
 
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Toyota advertised the GR86 with an alarm and immobiliser. They even specified you selected that when getting their drive home insurance. Only now does everyone realise that they only come with an immobiliser and Toyota are digging their heels in!
 
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Hussman said:
I wonder how many Toyota / Lexus owners will look at others options for their next purchase. I know I will be.
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many other cars are susceptible to the obd hack to jack the car and be gone in 60 seconds, only thing you will find once leaving toyota/lexus is that the new car you get can still be easily robbed but now its also more unreliable. hows the phrase go, cutting of ones nose to smite the face?
 
The OBD hack is a thing on a lot of modern cars, as is using relays to open keyless cars.

Alarms also have less sensors and aren't as loud as they used to be (I was told this was thanks to complaints in Europe about noisy alarms). There are big blinds spots on some, you can break certain windows and reach in without triggering the motion sensor and most don't even have glass break sensors anymore.

Car security is worse than it was 20 years ago. On old cars you could set the alarm off just by leaning to hard on body panels or hitting the windscreen, they had sensors everywhere. Try that on modern cars..
 
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This isn't an OBD attack though.

I assume for an OBD attack the thieves need to gain entry to the interior of the vehicle via brute force?

I fully appreciate if a scumbag wants my car, no matter what I do, they will get it.
 
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Hussman said:
This isn't an OBD attack though.

I assume for an OBD attack the thieves need to gain entry to the interior of the vehicle via brute force?

I fully appreciate if a scumbag wants my car, no matter what I do they will get it.
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They can unlock it with a relay and then plug a laptop in.

One my neighbours had their Merc opened even though their key was in a metal tin (so no signal getting out). So it seems like some models may have actually been fully cracked now. Which was only a matter of time. Wireless stuff is never secure for long.
 
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Nasher said:
They can unlock it with a relay and then plug a laptop in.

One my neighbours had their Merc opened even though their key was in a metal tin (so no signal getting out). So it seems like some models may have actually been fully cracked now. Which was only a matter of time. Wireless stuff is never secure for long.
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as i mentioned before in previous threads,
one of my friends had a 2016 mondeo which had keyless entry, just after this started kicking off in the press about thefts ford developed a replacement handset that stopped transmitting after so long when not sensing movement.
great he though answer to his worries, bare i mind he has purchased his last 5 fords from the same dealer. so off he trots to the dealer thinking he may get a good deal on new handsets......139 pounds+vat per hanset plus programming into the car. he felt a bit hard done by and tried to raise it with the dealer principle who had always been on good terms with him. nope nadda not budge a penny. i said to him what did he expect they sold the car as it was and just because ford updated the handsets wasnt there problem.
he felt he had won a few weeks later when he took his newer 2019 mondeo into the same dealer for service and they were a bit taken aback he had changed his car without dealing with them, he explained that the newer car was from another branch of the same dealership and they replaced the 2 handsets with new types in the deal and had the orig dealer at least given him a goodwill gesture he would have bought a car from them instead.
offshoot hes happy they lost a sale (maybe not such a big thing in the scope of things but as he said he feels he won)

on a side note i bought a c-max with old style keyless handsets and looked into getting a add on kit that fits into the hanset to turn them on similar to ford new ones .....even trade over a 100 pounds per handset.....my answer after years in the security business its insured..
 
Nasher said:
They can unlock it with a relay and then plug a laptop in.

One my neighbours had their Merc opened even though their key was in a metal tin (so no signal getting out). So it seems like some models may have actually been fully cracked now. Which was only a matter of time. Wireless stuff is never secure for long.
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When not in use, my car keys are kept in a faraday pouch though...more secure than a metal tin??

My understanding is that such measures prevent relay attacks?

I am happy to be corrected if this isn't the case?
 
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Hussman said:
The not in use, my car keys are kept in a faraday pouch though...

My understanding is that such measures prevent relay attacks?

I am happy to be corrected if this isn't the case?
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Not if the encryption has been cracked, they will be able to open it at will, without the key.
 
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