TSB Upgrade issues

Participant

Participant

Participant

Caporegime
Joined
13 May 2003
Posts
33,963
Location
Warwickshire
Got a letter from TSB yesterday almost inviting me to complain about their lack of mortgage product transfer service availability for the past 6 months, an offer I have duly accepted as it's basically cost me a several hundred quid (plus interest, of course).

Good old FCA.
 

doodah

doodah

doodah

Caporegime
Joined
18 Oct 2002
Posts
28,092
Location
London
I am stumped and sehr happy. Someone rang me recently following on from my complaint, he said he was individually handling the case. I did wonder what the point was, we all know why it went wrong - this guy wasn't suddenly going to unearth something.

Check my account today, and there is an extra £325 in my account. No info on where it cam from so rang them up. They have confirmed it was the compensation :eek::D
 

Karl

Karl

Karl

Soldato
Joined
23 Oct 2002
Posts
3,929
Location
_
I have a mortgage with TSB because 2yr fixed was 1.6%. They're still having issues with managing mortgages online so I complained and got a cheque for £150 about 2 weeks later. I didn't ask for compensation or anything, they're probably just used to doling it out.
 

el_dazza

el_dazza

el_dazza

Soldato
Joined
20 Sep 2005
Posts
19,989
Location
West End, Southampton
Well, had a bit of a surprise today. TSB said they've reviewed the fairness of their complaints and feel that I wasn't compensated enough. They're paying £275 into my account by the end of the month. That's rather generous.
 

darael

darael

darael

Soldato
Joined
10 Jul 2010
Posts
6,310
el_dazza said:
Well, had a bit of a surprise today. TSB said they've reviewed the fairness of their complaints and feel that I wasn't compensated enough. They're paying £275 into my account by the end of the month. That's rather generous.
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I've also had a similar letter today, giving me a little over £70. :(
 

ianh

ianh

ianh

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Joined
12 Jul 2007
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7,914
Location
Stoke/Norfolk
TSB's online and Mobile banking seems to be talking a hit right now - lots of complaints on twitter etc with TSB saying the usual "We're going our best to correct the issue" etc.

https://www.express.co.uk/life-styl...-online-banking-app-internet-banking-problems


With online banking becoming a virtual necessity for most due to so many high street branches being closed I'm surprised there isn't some form of Government oversight into ensuring banks can provide access to people money with large fines when they can't due to the banks own fault, rather than external issues. I know it won't stop the "act of God" incidents like workmen cutting a cable 3 streets away or storm damage etc but it would punish banks with poorly run, old infrastructure which is falling over due to lack of care by the bank.
 

Delvis

Delvis

Delvis

Caporegime
Joined
7 Nov 2004
Posts
30,194
Location
Buckinghamshire
ianh said:
TSB's online and Mobile banking seems to be talking a hit right now - lots of complaints on twitter etc with TSB saying the usual "We're going our best to correct the issue" etc.

https://www.express.co.uk/life-styl...-online-banking-app-internet-banking-problems


With online banking becoming a virtual necessity for most due to so many high street branches being closed I'm surprised there isn't some form of Government oversight into ensuring banks can provide access to people money with large fines when they can't due to the banks own fault, rather than external issues. I know it won't stop the "act of God" incidents like workmen cutting a cable 3 streets away or storm damage etc but it would punish banks with poorly run, old infrastructure which is falling over due to lack of care by the bank.
Click to expand...

Virgin are also moving access to their online banking via web page COMPLETELY, like, really???? You HAVE to use their app going forward
 

VeNT

VeNT

VeNT

Soldato
Joined
9 Jan 2003
Posts
21,023
Location
Cornwall
TSB's app also does some dodgy tracking stuff.
my Pi Hole stops the app from working at all.
why is it trying to connect to an advertising tracker when I login? very odd.
 

Semple

Semple

Semple

Soldato
Joined
5 Mar 2010
Posts
12,348
ianh said:
TSB's online and Mobile banking seems to be talking a hit right now - lots of complaints on twitter etc with TSB saying the usual "We're going our best to correct the issue" etc.

https://www.express.co.uk/life-styl...-online-banking-app-internet-banking-problems


With online banking becoming a virtual necessity for most due to so many high street branches being closed I'm surprised there isn't some form of Government oversight into ensuring banks can provide access to people money with large fines when they can't due to the banks own fault, rather than external issues. I know it won't stop the "act of God" incidents like workmen cutting a cable 3 streets away or storm damage etc but it would punish banks with poorly run, old infrastructure which is falling over due to lack of care by the bank.
Click to expand...

Yep I think that's a fair comment. Banks should be forced to publicly announce the availability ratings of their platforms - including any scheduled downtime for maintenance.
 

doodah

doodah

doodah

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Joined
18 Oct 2002
Posts
28,092
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London
Been having issues with the app for months now, where it's complete pot luck if you get in or it gets stuck on the loading wheel after signing in. Technical support weren't able to help.
 
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