Tsohost down?

Tobes

Tobes

Tobes

Soldato
Joined
27 Mar 2004
Posts
6,696
Location
Devon
There site works but not their forums.

I don't really want to send a email of phone them as it just my crappy site. But I wanted to get my gallery up today seeing as its Sunday and since about 1PM it's been down and nothing on their website telling me anything.

Anyone have any info?
 
Mines not yet. Just read in their forums about this though. Would be nice if they could tell me next time...
 
Hi Guys - we moved some servers today which you should have received notification of a about a week ago. If you didn't receive a notice, I'm really sorry. We'll be moving another server later this evening which will also result in some downtime. Sincere apologies on my behalf, we've tried to do this at a time which minimises disruption to businesses that use our services.

I can understand that a sunday afternoon/evening is a time when a lot of personal users though might set aside some time to install or update some things.

Tsohost and K1Z are subsidaries of UK Webhosting Ltd, and K1Z will be merged into the Tsohost brand soon. :)
 
I know you guys gotta do it but why not do it at silly o clock, rather than having my hosting go down again, this is the reason i'm not renewing, its too expensive and I keep getting down time and I get no benefits. I have been with you guys for years and I wanted to stay but I just don't see a reason to when other companies offer much better deals.
 
Most of the servers we dealt with were moved at "silly hours" but, since we have customers from all around the globe under various different brands, it's impossible to please everyone. We chose to move the 'Kylie' and 'PHP5' (the latter being phased out shortly as PHP5 is now standard) servers earlier in the day as the impact would be lower as these servers only host in the region of 500 clients each compared to 1500+ on our larger Quad Xeon machines.

As for "always having downtime", you certainly shouldn't be. I'm sure our other users who are resident on this forum will concur. If you're having problems, please email with as much info as possible :).

I should also add, in our defense, that this was planned downtime required to ensure and improve the ongoing stability of our service. Many shared hosting providers in the same price bracket will have hours of "unplanned" downtime every month. The grass is not always greener.

In addition, myself and Darren (both full time employees, not part time uni students, IT dept drones, etc) now live within walking distance of the datacentre (our own private suite, custom specced in a top spec carrier neutral facility). How many virtual hosting providers can claim that, with their servers in Manchester, Florida or Texas?

I hope that puts your minds at rest. I do apologise once again for any inconvenience caused. If you have any queries, please raise a ticket.
 
unknowndomain said:
I admit you have good customer service but I have noticed several down times this year.
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Are you sure they're not related to, say, your IP being blocked for failed logins?

(Sorry - it's just we have people who casually mention problems out of the blue - I remember one person once asked us for a job and then, next week, sent a ludicrous angry e-mail for virtually no reason - frustrating!)
 
Give the guys a break jesus.

Since joining TSO Host I have experienced a level of high customer satisfaction after several previous "Bad hosts", and further more im getting a cracking deal for only £2.99 a month, ontop of that you have customer support which is second to none, iv had a couple of problems in the past (that was due to SMTP related and account issues, and each time the matter was sorted out almost instanly).

Keep up the good work fella's :)
 
Its just my perception but its gone down hill thats what I am explaining its called feedback, they are in an unusual position to actually get some feedback rather than customers just leaving. I will see but if I continue to get problems before renewal then I doubt I will be renewing.

If thats ok?
 
I've got several sites with 2host and got notification on Wednesday.

I only noticed a bit of downtime Sunday.

Rest of the time everything is fine. There's a few sites down tonight which I wasn't expecting, but fortunately not the ones I want to do work on.
 
unknowndomain said:
Its just my perception but its gone down hill thats what I am explaining its called feedback, they are in an unusual position to actually get some feedback rather than customers just leaving. I will see but if I continue to get problems before renewal then I doubt I will be renewing.

If thats ok?
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Feedback would be emailing TSOHost with your thoughts and not spamming forums.
 
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