TV Broken... how scuppered am I? (EDIT: Getting a replacement! But what?)

Soldato
Joined
9 Mar 2010
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Video pretty much shows it all.

Watching TV as normal and then it just cuts out and starts doing this.

Still get sound from whatever content is on but is like this on all HDMI inputs...

Any ideas what might be wrong?

EDIT: Can't be repaired under warranty - getting £565 towards a new one! What should I get?

https://forums.overclockers.co.uk/posts/32104366
 
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If you feel comfortable opening it and have no warranty see if you can see any signs of wear, it could be a ribbon cable loose and all you need to do is reconnect or replace the cable.
 
Holy crap, I wasn't going to bother looking up the warranty because I assumed I bought it about 6 or 7 years ago... BUT... I've just checked and I've got the email from John Lewis in 2014 and it's got a 5 year guarantee :D

Giving them a ring now - I'll update :)

EDIT: Fab - engineer coming on Thursday evening. Woop!
 
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Haha I love it when something like this happens. Now I want to buy all my electricals from John Lewis :D

Honestly, I said that to the guy on the phone - best support I've experienced for a long time.

UK guy and he took my word having said I'd tried a couple of trouble shooting tips (i.e. like removing power, trying different inputs etc) so I wasn't forced to go through turning it off and on again and the likes.

On track to get a new TV for cinema room (to replace projector - want to make full use of 4K and HDR) but they don't have any 85 inch TV's and their 75inch TV's don't seem to be competitively priced :(
 
I think they will replace it with an equivalent model available today i cant see it being cost effective to fix a 4 year old lcd tv.
 
John Lewis usually price match :)
Aye, should have said that their range is limited as well - but yeah, I have made use of that in the past.

I think they will replace it with an equivalent model available today i cant see it being cost effective to fix a 4 year old lcd tv.
You know, part of me hates buying a new TV as I find that I get so used to specific aspects of the image, screen or speakers (like colour balance, warmth, reflectiveness, sound, little rattles when you turn it up too high) that when I get a new TV I'm usually disappointed for a couple of weeks...

Still, if they INSIST that I need a new 4K HDR TV I'm hardly going to complain! :D

you would be surprised how cheap some basic fault parts are even for consumers were talking £20, manufactures will get them for a fraction of that price.
Booo! I want a 4K replacement!

Na, just happy if I get it working as it's just one in a long list of things that have broken on me in the last fortnight...

Washing machine had a leak (fixed myself)
Heating element on the tumble dryer went (under warranty and got replaced yesterday!)
Tried asking nicely to see if the neighbour would trim their tree but they decided they liked how it looked, so (given the size) had to get the professionals in to cut it back.
Partners car broken down and is being scrapped
Plasterers cancelled on me for doing a room so now about 2 weeks behind schedule
Found a wet spot on the floor in a cupboard that won't dry out and, even after being under the floor, I can't seem to trace the source...

So yeah... not a great couple of weeks!
 
My Samsung PS51E8000 developed a screen fault a few weeks before my 5 year warranty is up a couple weeks ago, purchased through John Lewis, I was shocked when they couldn't fix due to no parts, the silver lining is they offered £599 refund or the equivalent off the cost of a whole new screen.

As others have said John Lewis are excellent with things like this, haven't decided on what replacement just yet, will decide over the next few days, guess they will do the same with you :)
 

Video pretty much shows it all.

Watching TV as normal and then it just cuts out and starts doing this.

Still get sound from whatever content is on but is like this on all HDMI inputs...

Any ideas what might be wrong?
That tv looks an awful lot like my F6320 and about the same age...:(
 
Well, engineer turned up...

Was a local guy from an AV installation company (aerial, satellite dish installs and putting TVs on walls etc) who took one look at it and said “aye, that’s broken”...

Said he’d update it on the system and John Lewis would give us a new one!

Sooooo that was a lot of waiting for not much to happen other than confirm what i told them.

Now I just need to see what options I’m given to sort out the replacement!
 
Well, engineer turned up...

Was a local guy from an AV installation company (aerial, satellite dish installs and putting TVs on walls etc) who took one look at it and said “aye, that’s broken”...

Said he’d update it on the system and John Lewis would give us a new one!

Sooooo that was a lot of waiting for not much to happen other than confirm what i told them.

Now I just need to see what options I’m given to sort out the replacement!

Yep just as i said they would..Post what model they will offer you when you know:)
 
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